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    • Customer service experience (face to face or telephone).
    • Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on…
    • Answer and action inbound customer calls professionally and efficiently.
    • Deliver excellent customer service via email and phone.
    • Pay: £26,227.50 per year.
    • Delivered outstanding customer service in a previous role.
    • Deliver outstanding customer service both internally and externally through having a proactive…
    • Taking inbound calls from customers and families requiring our service.
    • A calm, empathetic and professional telephone manner.
  • View similar jobs with this employer
    • Experience in sales, retail, hospitality or customer service can be helpful, but it isn’t essential.
    • * Skill Development: Build experience in customer…
    • Experience in a customer service environment (phone or face-to-face).
    • Get involved in exciting projects that shape the future of customer service.
    • Sharing customer feedback to help improve the service.
    • Retail customer service experience alone won’t meet this requirement.
    • £28,000–£29,000 including bonus*.
    • Experience in customer service, whether that be in an office, retail or hospitality.
    • Developing relationships with our customers to provide an excellent service…
    • Proven experience in a receptionist or customer service role.
    • Taking customer calls and booking in vehicles and providing updates on progress of jobs.
    • Updating customer records using internal systems.
    • Experience handling and resolving challenging customer situations.
    • Full Time – Fixed Term (3 Months).
    • Exceptional customer service skills with a friendly, professional approach that builds trust and loyalty.
    • Lead and motivate the service team to achieve high…
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    • This role requires initiative, attention to detail, and the ability to provide outstanding customer service in a fast-paced environment.
    • If you have Service Advisor experience, that’s great, but we are happy to train anyone with some experience in customer service.
    • Life insurance of 3x salary.
    • Participate in ongoing professional development to improve forex trading knowledge and customer service skills.
    • Pay: *26,500.00-27,000.00 per year.
    • Input ideas to help improve the department and deliver excellent customer service.
    • Answer first point of contact calls for New claims and call transfers.

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Customer Service Advisor
Business Waste
·
4.4
Eboracum Way, York YO31 7RE
£24,606.84 a year
Full-time

Job details

£24,606.84 a year
Referral programme, Gym membership, Discounted or free food, Casual dress, Cycle to work scheme, Company events
Full-time
No weekends, Monday to Friday
Eboracum Way, York YO31 7RE

Full job description

Position: Customer Service Advisor

About Business Waste

Business Waste is a national waste management broker, working with thousands of companies across the UK to deliver cost-effective, compliant, and sustainable waste solutions. We help businesses of all sizes, from independent shops to large national chains, manage everything from general waste and recycling to specialist disposal.

Founded with the goal of making waste management simpler and greener, we’ve grown quickly into one of the leading brokers in the sector. Our turnover is in the tens of millions, with consistent double-digit growth year on year. Despite this scale, we keep a lean and agile approach, investing in technology and data to improve customer service, efficiency, and environmental outcomes.

We’re a down-to-earth, ambitious team that values straightforward communication, strong relationships, and commercial thinking. Our culture is practical and supportive, with a focus on accountability and continuous improvement. Everyone here plays a part in shaping how we grow, and we look for people who want to take ownership and make an impact in a business that’s still expanding at pace.

Job Description:

We’re looking for a confident and ambitious Customer Service Advisor to join our growing business. The role is in our fast-paced customer service team, responsible for managing daily inbound customer and supplier enquiries. You’ll work to maintain our reputation for great customer service for our existing customers of 16,000 + and more.

You’ll need a good eye for detail, a methodical approach, and a passion for delivering exceptional customer service. Working Monday to Friday (with no weekends) the role is based in our York office, close to the city centre. Ideal candidates will have at least two years’ experience in a similar role.

Essential Duties & Responsibilities:

  • Answer customer service enquiries from our existing customer base and our suppliers
  • Provide accurate and timely information to customers about our waste products and pricing
  • Develop relationships with customers by following up on enquiries; contacting customers via phone and email and developing relationships that last beyond the initial contact.
  • Work with customers to determine their needs and help them find the right solution for them
  • Build long-term relationships with customers by taking the necessary steps to ensure positive customer service experiences.
  • Work with internal departments to ensure that our customer needs are being met.

Qualifications:

  • Previous experience in a customer service role or related field is required.
  • Ability to build rapport with clients
  • Strong written and verbal communication skills. Must be able to communicate both verbally and in writing. Must be able to use Microsoft Office applications (Outlook, Word, Excel).
  • Clear and professional phone manner.

Job Type: Full-time

Pay: £24,606.84 per year

Benefits:

  • Casual dress
  • Company events
  • Cycle to work scheme
  • Discounted or free food
  • Gym membership
  • Referral programme

Experience:

  • Customer service: 1 year (required)

Location:

  • York YO31 7RE (required)

Work Location: In person

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