Full job description
This role is suited to individuals who enjoy working in dynamic environments, communicating with the public, and providing excellent customer support in person rather than over the phone or online.
The Position:
As a Customer Service Representative, you will be present at events and promotional locations, assisting customers, answering questions, and ensuring each interaction is positive, informative, and professional. You will play a key role in creating a welcoming experience that reflects the standards of our client brands.
Full training is provided.
Core Duties:
Welcome and assist customers at events and promotional sites
Provide clear, accurate information regarding products or services
Handle customer enquiries in a calm and professional manner
Support event set-up, customer flow, and on-site organisation
Ensure brand guidelines and service standards are followed
Work closely with event teams to deliver smooth campaign execution
Maintain a friendly and approachable presence throughout events
Ideal Profile:
Comfortable and confident speaking with members of the public in person
Strong people skills and a customer-first mindset
Adaptable and able to work in busy event environments
Reliable, punctual, and professional in appearance
Willing to learn and take part in training
Previous experience in customer service, hospitality, or events is beneficial but not essential
What’s on Offer:
Full training and on-the-job support
Opportunities to work across a variety of events and campaigns
Supportive team culture with ongoing guidance
Clear development opportunities within customer-facing roles
Competitive pay with performance-related incentives
Practical experience in live events and customer engagement
