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    • We’re looking for someone who combines excellent customer service skills with empathy and professionalism.
    • Handling inbound calls from families who are recently…
    • Providing excellent customer service and sales support.
    • Dealing with customer enquiries via phone and email (product information & pricing).
    • Taking inbound calls from customers and families requiring our service.
    • A calm, empathetic and professional telephone manner.
    • It’s a customer service role with a sales focus, and you’ll work towards targets.
    • Provide friendly, professional customer service face to face.
    • Answer a high volume of calls and maintain a rapid response rate to agreed standards, striving for high order value through link selling and customer rapport…
    • Answer and action inbound customer calls professionally and efficiently.
    • Deliver excellent customer service via email and phone.
    • Pay: £26,227.50 per year.
    • Be customer-focused and helpful.
    • Driving baggage vehicles and other ground service equipment.
    • Checking passengers in for flights.
  • View similar jobs with this employer
    • Taking inbound calls in a lively environment, you’ll help customers with clarity, speed and care.
    • A strong track record of delivering outstanding service.
    • Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
    • We run a great social calendar with wine tasting, cooking classes, onsite yoga, staff parties, monthly internal events and more.
    • Excellent communication and customer service capability.
    • Deliver a high standard of customer service, ensuring drivers feel supported and informed throughout.
    • Answer incoming telephone calls within 3 rings, processing customer orders, whilst upselling using the many marketing tools.
    • Reports To*: Sales Office Manager.
    • Assist with customer enquiries relating to account through email, letter or telephone are managed within agreed time scales.
    • Ability to work on own initiative.
  • View similar jobs with this employer
    • A Customer Support Officer is the first point of contact for all customers enquiries and is predominately a telephone-based role dealing with a high volume of…
    • A genuine passion for great customer service.
    • Answer customer calls about orders, deliveries and products.
    • Contract: Temporary, ongoing with options for Temp to…

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Job Post Details

Customer Service
Johnson Controls
·
3.6
JCI Park, Grimshaw Ln, Manchester
Full-time

Job details

Pay information not provided
Referral programme, Annual leave, Employee discount, Employee assistance programme, Company pension
Full-time
JCI Park, Grimshaw Ln, Manchester

Full job description

What you will do

Our Dispatch Coordinators provide support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of no-shows kept to a minimum.

What we offer

  • Competitive Salary: Reflecting your skills and experience.

  • Generous & Flexible Leave Entitlement: 25 days of annual leave

  • Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.

  • Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.

  • Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.

  • Career Development: Extensive opportunities for growth and advancement.

How you will do it

  • Manage all inbound and outbound telephone activity, providing cover for all areas within the UK.

  • Maximise engineer productivity through optimising the utilisation of available resource, ensuring diaries are fully booked and correct hours are assigned for all work

  • Maximise resource utilisation, direct and sub contractor labour where available, with a view to minimising downtime/lead times

  • Ordering the material in a timely manner for customers visits, liaising with third party providers to ensure lead times are understood and agreed with the customer

  • Support in-field activities which the Planner can impact, such as providing job details to engineers for work the next day, payment for up sales on the day, scheduling return visits as required.

What we look for

Required

  • Customer Service experience

  • Computer literate

Preferred

  • Scheduling / planning experience

  • Industry experience

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