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    • Diagnose complex capability needs and translate products, systems, processes and policies into practical, accessible learning recommendations that support…
    • Customer service: 1 year (preferred).
    • Previous experience in admin and customer service within logistics/chemical industry sector.
    • Full time working hours – Our standard working week is 35 hours on a rotating shift pattern, with shifts between 8:00am and 6:00pm, Monday to Friday, plus an…
    • Resolving customer and driver queries efficiently, ensuring excellent service throughout the customer journey.
    • The confidence to lead customer meetings.
    • The role is in our fast-paced customer service team, responsible for managing daily inbound customer and supplier enquiries.
    • Allocate cash remittances and reconcile customer accounts.
    • Build positive working relationships with customers and colleagues.
    • Lead and motivate the store team to deliver excellent customer service and achieve sales targets.
    • Passionate about retail and delivering a high standard of…
    • Deliver exceptional customer service across all channels, achieving high satisfaction and accuracy benchmarks.
    • Empathetic, resilient and calm under pressure.
    • Consistently achieve sales targets while maintaining exceptional customer service.
    • Monthly incentives and recognition programmes.
    • Delivering a professional, caring, and organised reception service.
    • Your main role will be to deliver a smooth and welcoming front-of-house experience for every…
    • It’s essential that you have a full category B driving licence, with 6 points or less.
    • Guaranteed year 1 earnings include applicable location allowance and a £…
    • Delivering an outstanding customer experience.
    • Flexibility to work weekends when required.
    • Salary: £25,000 Basic Salary + £75,000–£100,000+ OTE.
    • Some experience of working in a customer service environment.
    • You will be set up to provide brilliant customer service.
    • A clear process for effectively and efficiently coordinating service team activities in accordance with customer and internal service levels.
    • Full-Time 42 hours per week.
    • Based at our Group Head Office, Apex House in Otley, and reporting to the Head of Growth & Success, you will lead a team of Patient…

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Job Post Details

Learning Development Consultant - CEMAP qualified - job post

agile
Leeds•Hybrid work
Up to £54,000 a year - Full-time

Job details

Pay

  • Up to £54,000 a year

Job type

  • Full-time

Location

Leeds•Hybrid work

Full job description

Talent Development Consultant £54k - Leeds

We are looking for someone preferably with Financial Services experience

· Lead the consultancy, design oversight and implementation of regulated learning solutions that build consistent technical, behavioural and customer experience capability across regulated and non-regulated operational areas.

· Shape scalable, reusable learning frameworks and solutions, including blended pathways, digital modules, assessments and performance support tools, designed once and deployed consistently across operational areas.

· Diagnose complex capability needs and translate products, systems, processes and policies into practical, accessible learning recommendations that support compliant, customer-focused outcomes.

· Lead the development and maintenance of society-wide operational learning journeys, accreditation pathways and capability frameworks aligned to business processes and role expectations spanning advice, servicing and customer operations.

· Provide expert consultancy across L&D to shape, contextualise and deploy learning solutions that meet operational needs, design standards and regulatory expectations.

· Provide governance and assurance to ensure learning content, frameworks and interventions meet regulatory, risk and quality requirements, including Consumer Duty, conduct risk and operational resilience expectations.

· Set the standard for high-impact virtual and face-to-face learning interventions ensuring they build key skills, drive consistent performance, reduce time-to-competence and improve customer outcomes.

· Use insight, MI and needs analysis to translate society-level learning priorities into practical capability solutions, advising leaders on readiness, capability uplift, implementation and continuous improvement.

Pay: Up to £54,000.00 per year

Work Location: Hybrid remote in Leeds (West Yorkshire, Yorkshire and Humber Region)

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