customer service jobs

Health Club Receptionist (Casual)

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - Here it’s all about growth and working in a sustainable way. We all enjoy the art of service, but most importantly, we enjoy a collaborative, unbiased, healthy and responsive space for all team members. This is what makes Hilton Reading the perfect choice for the next step in your career. Here, we’re committed on delivering exceptional guest experiences and unconditioned talent development through innovation and creative thinking

Hourly Rate of £12.27

A WORLD OF REWARDS

• We offer our casual Team Members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no additional cost
• Opportunity to work additional hours when you can
• Free and healthy meals when on duty
• Free Parking (subject to availability)
• Modern and inclusive Team Member’s areas

A Health Club Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

What will I be doing?

As a Health Club Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Health Club Receptionist will also be required to manage customer feedback and up-sell health and beauty products. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist guests and clients in an appropriate and timely manner
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Adhere to cash handling procedures
• Interact and communicate effectively with clients, members, team members, guests, and management team
• Up-sell with latest departmental incentives
• Report accidents, maintenance issues, or other incidents
• Ensure compliance with all health and safety regulations

What are we looking for?

A Health Club Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong interpersonal skills
• Committed to delivering a high level of customer service
• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Excellent attention to detail
• High standards of cleanliness
• Ability to work in a consistently professional and helpful manner
• Previous experience of reception duties
• Qualification in an admin course or similar topic area

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company