Job Overview
We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires a strong ability to manage guest inquiries, handle reservations, and efficiently maintain front desk operations. A passion for hospitality and a commitment to guest satisfaction are essential.
Duties
- Greet guests upon arrival with a warm and friendly welcome.
- Manage check-in and check-out processes smoothly and efficiently.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain accurate records of reservations, cancellations, and guest information.
- Provide information about hotel amenities, services, and local attractions.
- Process payments and manage cash handling procedures accurately.
- Ensure the reception area is organised, clean, and presentable at all times.
- Collaborate with other hotel departments to ensure seamless service delivery.
- Assist in managing phone calls with excellent phone etiquette, ensuring all inquiries are addressed.
Experience
- Previous experience in a hotel or hospitality environment is preferred but not essential.
- Strong guest service skills with a focus on customer satisfaction.
- Excellent communication skills with a professional demeanour.
- Familiarity with hotel management software is an advantage, but training will be provided.
- Ability to work flexible hours, including weekends and holidays as required.
Join us in creating memorable experiences for our guests while working in a dynamic team environment!
Job Type: Full-time
Pay: £12.21-£13.50 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
Work Location: In person
