customer service jobs

Equans is looking for a Facilities Administrator to join our team based in Eccles, Greater Manchester on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package.

The Facilities Administrator duties will be to provide pro-active day to day facilities office support, as necessary. You will be an integral component of a dynamic professional and motivated department in a busy Facilities support services environment. You will be expected to support facilities colleagues, the senior management team, and Senior Operations Manager as appropriate in a demanding multi-functional support services environment.

What will you deliver?

• Identify client requirements through telephone, CAFM Helpdesk system, and e-mail communications. Raise and manage to completion PPM and reactive Work Orders in the CAFM System to deliver KPIs.

• Progress both colleagues and suppliers to ensure that Equans SLAs are met.

• Record and respond to Compliments and Complaints.

• Produce Quotations, chase approvals and arrange for work to be carried out via raising Purchase Orders to subcontractors and arranging for access to the Site.
• Achieve closure of Work Orders to financial deadlines to ensure prompt payment.
• Take ownership of managing Work Orders from the first telephone call through to client feedback following completed works and manage electronic filing.
• Use your knowledge of a facilities environment to assign the best resources to the type of work being requested, overcome obstacles to completion, and proactively update stakeholders on the progress of works.
• Identify improvements to standard procedures to ensure that controls exist, and information is shared to proactively protect against risks/service failure.
• Develop strong relationships with the client, direct customers, colleagues, and subcontractors, sharing knowledge and experience with the wider team.
• Support the Operational Teams with potential complaint situations and make effective steps to avoid and or resolve these situations and issue reporting.
• Support Finance Administrator with invoicing.
• Maintain paperwork and folders associated with the facilities department timesheets and delivery notes etc.
• Ordering of goods for office services- uniform, cleaning consumables & equipment, stationery, H&S items etc.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned promptly. Respond to queries, amend data, and re-issue tasks as required.
• Carry out monitoring of data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPIs and SLA's.

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

• Generous holiday allowance.
• Company share scheme.
• 2 paid volunteering days a year.
• Cycle to work scheme.
• Season ticket loan.
• Employee assistance programme.

Who are you?

• Must have Administration experience.

• Have good people management, leadership, decision-making, and communication skills.

• Be resilient under pressure and be able to converse confidently with staff, suppliers, and customers at all levels.

• Good temperament, polite.
• Smart, presentable appearance.
• Adaptable and flexible approach.
• Experience in delivering excellent customer service in a client-facing environment.
• Experience of working in a diverse, busy, and challenging environment.
• Result Driven and the ability to plan, organise and work independently.
• Effective organisational skills.

This role includes a security vetting check therefore ability to pass is essential.

Who are we?

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.

Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.

Our ambition

At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values—Accountability, Respect, Team Spirit, and Service Focus.

We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers' needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.