customer service jobs

Customer Experience Superstar & Showroom Host

Van Haven – Where Luxury Meets Adventure

Are you ready to bring energy, elegance, and unforgettable customer experiences to one of the fastest-growing automotive lifestyle brands in the UK? At Van Haven, we’re on a rocket-ship trajectory — and we’re looking for someone special to help take our customer experience to new heights.

This isn’t just a job. It’s your chance to become the heartbeat of our showroom, the face of our luxury brand, and the person who creates “wow” moments every single day. If you love people, thrive in a fast-paced environment, and take pride in delivering five-star service with a smile, then you’ve just found your perfect role.

What You’ll Be Doing⭐ Luxury Showroom Hosting

• Be the shining star of our showroom — the warm, confident presence that makes every guest feel like a VIP.
• Deliver unforgettable first impressions with personalised touches: curated welcome packs, handwritten birthday cards, thoughtful gifts, and a luxury ambience.
• Transform vehicle handovers into milestone moments — complete with photography, videos, and celebration-worthy experiences.
• Bring sparkle and organisation to showroom events, helping us create excitement around the Van Haven lifestyle.

⭐ Reception Excellence

• Be the first friendly voice and smiling face customers encounter — setting the tone for extraordinary service.
• Handle calls and emails promptly, professionally, and always with a personal touch.
• Keep the reception and showroom areas pristine, stylish, and on-brand.
• Manage visitor logs, post, daily admin tasks, and coordinate customer logistics such as taxis, hotel bookings, and deliveries.
• Ensure every interaction feels effortless, smooth, and premium.

⭐ Vehicle Coordination & Admin Support

• Oversee vehicle check-ins and handovers, ensuring everything runs seamlessly.
• Manage courtesy vehicles and documentation with precision.
• Act as the communication hub between sales, operations, and the workshop.
• Support warranty claims and keep customer records accurate, up to date, and professional.
• Keep the team running smoothly with outstanding administrative support.

What We’re Looking For

You’re someone who lights up a room. A natural people person who delivers luxury hospitality with warmth, charm, and absolute professionalism.

You’ll thrive here if you have:

• Experience in luxury customer service, hospitality, events, automotive, or reception roles.
• Impeccable organisational skills and the ability to juggle several tasks at once with grace.
• Top-tier communication skills — confident, friendly, polished.
• A proactive mindset with a passion for elevating experiences.
• Fantastic attention to detail and confidence using Microsoft Office.

What You’ll Bring

• A warm, welcoming energy that makes people feel instantly valued.
• A flair for luxury and a passion for creating meaningful moments.
• High standards and a meticulous eye for detail.
• A can-do attitude that reflects Van Haven’s bold, innovative culture.

Why Join Van Haven?

Because this is your moment.

Van Haven is more than a company — it’s a movement. We build bespoke vehicles that elevate lifestyles, and we’re redefining what luxury customer experience looks like. With huge growth ahead, you’ll enjoy:

• A vibrant, exciting workplace where no day is the same.
• The chance to shape and influence the customer journey.
• Real opportunities for career progression as we scale.
• A supportive team that values creativity, initiative, and passion.

KPIs You’ll Smash

• 90% of calls answered within 3 rings.
• Outstanding customer feedback.
• Showroom & reception perfection — always immaculate.
• Flawless, luxury handovers that create long-lasting memories.

Ready to Shine?

If you’re excited to deliver luxury hospitality, elevate customer experiences, and grow with a company that’s going places fast, we’d love to meet you.

Apply today — and let’s create unforgettable moments together.

Job Types: Full-time, Permanent
Benefits:

• Canteen
• Company events
• Employee discount
• Free parking
• On-site parking

Work Location: In person

Job Types: Full-time, Permanent

Pay: £25,000.00-£28,000.00 per year

Work Location: In person