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Job Post Details

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Customer Service Advisor/Administrator - job post

VRM SWANSEA LTD
5.0 out of 5 stars
Heol Langdon, Langdon Road, Swansea SA1 8QY
£26,980 - £27,625 a year - Permanent, Full-time

Location

Heol Langdon, Langdon Road, Swansea SA1 8QY

Benefits

Pulled from the full job description

  • Annual leave
  • Employee discount
  • Sick pay
  • Free parking
  • Store discount
  • Company pension
  • Casual dress

Full job description

Job description:

Are you organised, reliable, and passionate about delivering excellent customer service? We’re looking for a Customer Advisor / Administrator to join our friendly, hard-working team at Plates4Less, part of VRM Swansea.

We’re a well-established, ethical business and one of the UK’s leading providers of private number plates, with over 25,000 five-star reviews – more than anyone else in our industry.

The Role:

This is a vital support role within our busy office. You’ll be responsible for:

· Handling sensitive documentation and managing paperwork

· Processing customer payments accurately

· Responding to enquiries and the occasional complaint via phone and email

· Maintaining clear, accurate admin and filing records

What We’re Looking For:

We’re after someone who is:

· Committed, hardworking, positive and up for a challenge

· A team player with strong attention to detail

· Confident in verbal, written, and active listening skills

· Methodical, well-organised, and adaptable

· Comfortable with IT systems and able to manage time effectively

· Previous experience on the phone is a bonus – but not essential

We also value team members who are happy to pitch in with extra hours when needed. Since we pay for every minute you work, your time is always fairly rewarded.

Working Hours:

· Full-time, 42.5 hours per week

· 5 days out of 7, including occasional weekend shifts (8:30am–4:30pm Sat or Sun)

· Weekday shifts: 8:00am–4:30pm or 9:30am–6:00pm

What’s In It For You?

· Starting rate of £12.21/hour, rising to £12.50/hour after probation

· Paid by the minute – no rounding down

· 28 days annual leave (plus additional holidays for long-serving team members)

· Enhanced sick leave for employees with 12+ months’ service

· Contributory pension

· Bonuses for great work or innovative ideas

· Comprehensive training and a short probation period

· Free local parking

· Opportunity to work in bright, modern offices with a fantastic, friendly team

· Flexible opportunities to earn more with extra time, if desired

This is an excellent opportunity to join a stable, successful, and supportive company that truly values its people.

Job Types: Full-time, Permanent

Pay: £26,980.00-£27,625.00 per year

Benefits:

  • Casual dress
  • Company events
  • Cycle to work scheme
  • Free parking
  • On-site parking
  • Sick pay
  • Store discount

Education:

  • A-Level or equivalent (preferred)

Work Location: In person

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