customer success manager jobs

Do you have a passion for winning work through formal bids and want to join a team that achieves an above-average win rate year on year? Then we want to hear from you...!

Our Business Development and Marketing (BDM) team is at the centre of a client-focused growth strategy that is raising our profile as one of the UK’s leading Audit, Accountancy, Tax and Advisory firms.

We’ve set ambitious plans to significantly grow the size of our business over the next few years, having already achieved double-digit growth for the past eight years. We’re ranked in the Top Five of Accountancy Age’s Mid-Tier Power Rankings and certified as a Great Place to Work®.

The Role

With a strong focus on the public sector, education, and mid-tier markets, our BDM team has an excellent track record of above-average win ratios and successfully breaking into new markets, priding itself on producing high-quality proposals that are always submitted on time.

In this diverse and busy role, you will be welcomed into a supportive team that will train, refresh, and develop your skills. Working closely with the Bids and Business Development Managers, you will proactively drive the delivery of all activities in the bid life cycle.

You will be an integral part of our team, which is responsible for managing and coordinating bid documents and pitch/presentation materials with key stakeholders across the business, delivering them within deadlines and in accordance with bid criteria.

To be successful in the role, you’ll need to take responsibility and ownership of tasks, adopt a strong commercial mindset, build effective working relationships, have excellent attention to detail, and be able to work on multiple tasks within a fast-paced, client-focused environment.

Check out our Career Site and Glassdoor profile to find out more about life at Bishop Fleming.

Sounds good? – then show us what you’re made of…

We’re looking for ambitious, hardworking and self-motivated people with excellent communication skills and a desire to drive their career forward.

You’ll be supported through a broad range of professional and personal development opportunities, delivered both in person and virtually, to equip you with the skills and knowledge needed to grow and succeed.

What we are looking for…

To be considered for the role, you will ideally have:

• Demonstrable experience in a business development, marketing or bids role, or a relevant degree/CIM/APMP qualification.

• Strong written and verbal communication skills, with attention to detail and accuracy.

• Strong organisational and project management skills, with the ability to manage multiple tasks and meet deadlines.

• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.

• Experience with Adobe Creative Suite is desirable.

• A mature and proactive attitude to work with the ability to provide excellent customer service to stakeholders.

• Excellent team working skills, the ability to take direction and the willingness to learn and grow.

• Experience of working within the professional services sector or within a bid team would be advantageous but not essential.

Please contact Kathryn Dymond, Bids and Business Development Manager, Josh Allen, Bids and Business Development Manager, or Grace Harris, Recruitment Advisor if you would like to discuss this opportunity further.

Why Bishop Fleming?

At Bishop Fleming, we take pride in putting our people first. We are a Great Place to Work® certified and offer an outstanding work environment, strong office culture and extensive perks (listed below). With revenue of over £48m, the firm saw growth of over 15% over the last 12 months. Currently ranked fifth in the Accountancy Age Mid-Tier Power Index and is also the largest provider of audit services to multi-academy trusts in the academy sector.

Bishop Fleming is also a member of Kreston Global, a global network of independent accounting firms in more than 100 countries.

With 9 offices, over 47 partners, and over 500 people, we have the capability and capacity to meet our clients’ needs. From owner-managed businesses to large businesses; to schools, not-for-profit and public sector organisations; and private clients we have the full-service expertise to advise our clients.

We are a firm that thinks clients, people, and communities. As a member of Business in the Community (BITC), we are focused on improving our responsible business practices and collectively making positive impacts for the benefit of society.

If that’s not enough, we offer a fantastic range of benefits including:

• Competitive holiday plus bank holidays
• Extra time off at Christmas - in addition to your annual leave entitlement, we close between Christmas and New Year

• Hybrid and flexible working

• A contributory Pension scheme

• Life assurance and critical illness cover

• Simply Health cashback plan including access to 24/7 online GP service and counselling services

• Perkbox discounts and rewards platform with over 4,00 perks and discounts

• Yulife employee wellbeing app

• Social events with active social committees that plan internal and external events

• Numerous opportunities for development

We welcome applicants who would like flexibility in their working arrangements, including working from home or part-time, which may help to accommodate parent or carer responsibilities, further studies, and activities outside of work.

We are committed to welcoming new people into an inclusive working environment, where everyone is given equal opportunity to reach their full potential. We support a culture where people are valued and treated fairly with respect, and differences are understood and celebrated.

The more varied our workforce, the broader the expertise within our business. The broader our expertise, the greater our chances of innovation and success. That's why we're committed to equality of opportunity, diversity, and inclusion at every level.