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    • Welcome new customers and set them up for success from day one.
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    • 3 years’ experience in a customer success, account management, or publisher relations role within edtech, digital publishing, or higher education technology.
    • Collaborate with project managers to improve processes and make sure to optimize for client delivery.
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    • Proven experience in customer service, customer success, or operations leadership.
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    • Building & maintaining strong client relationships with a portfolio of customers.
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    • Success will be measured through customer retention, customer satisfaction, account growth, customer outcomes, and the ability to help customers achieve…
    • Previous experience in customer relationship management, account management, customer success, sales support or customer service.
    • Provide training to customers in the use of the Abacus customers portal.
    • Documenting and tracking customer information (i.e. NPS, CSAT and customer…
    • Strong empathy for customers and excellent relationship-building skills.
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    • Knowledge of Salesforce CRM.
    • Measurable improvements to processes, efficiency and customer experience.
    • The successful candidate will use tools such as Excel and Power BI to turn operational…
    • Core Hours policy (10am to 4pm, flexible start and ends agreed with manager).
    • Proven experience leading Contact Centre operations and managing high-performing…
    • Speaking with customers and building strong relationships.
    • Supporting our Strategic Partnership Managers and their customers.
    • Devise account plans and strategy development for a defined group of existing customers.
    • Manage relationships with customers, representing their interests and…

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Job Post Details

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Key Customer Account Excutive - job post

Partnership Recruitment
South Ayrshire
£28,000 - £30,000 a year - Permanent

Location

South Ayrshire

Full job description

Partnership Recruiting are looking for a dynamic and results-driven Account Manager/Internal Salesperson to join the existing sales team at our client’s South Ayrshire manufacturing facility. This is a fantastic opportunity to contribute to the company's continued growth and investment, playing a key role in developing existing customer relationships and driving new business.

Key Responsibilities

Account Management: Take ownership of a portfolio of existing customers, focusing on maintaining relationships and driving repeat business through proactive sales calls.

Sales Collaboration: Work closely with the wider sales team to meet and exceed sales targets, contributing to the overall success of the department.

CRM Management: Accurately record and update all relevant market and customer information within the CRM system to track progress and support decision-making.

Production Coordination: Work in tandem with the production department to ensure customer orders are processed efficiently and deadlines are met.

Customer Support: Address and resolve customer queries and issues promptly, ensuring a high level of customer satisfaction.

About You

· Experience: A minimum of 2 years’ experience in an internal sales or account management role, with a proven track record of achieving sales targets.

· Drive: Highly motivated with a strong desire to upsell and develop new business opportunities.

· Resilience: Ability to thrive in a fast-paced, target-driven environment and work well under pressure.

· Communication: Exceptional communication skills, both verbal and written, with the ability to build rapport and engage customers effectively.

Technical Skills: Proficient in Microsoft Word, Excel, and PowerPoint. Knowledge of ERP systems for order processing is an advantage, but not essential

Job Type: Permanent

Pay: £28,000.00-£30,000.00 per year

Work Location: In person

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