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Job Post Details

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Senior Incident Response Analyst - job post

Marks & Spencer
3.7 out of 5 stars
London W2 1NW•Hybrid work
Permanent, Full-time

Location

London W2 1NW•Hybrid work

Benefits

Pulled from the full job description

  • Employee discount
  • Company pension

Full job description

Digital & Tech
Store
London Support Office
Location
London, Greater London
Contract type
Permanent
Position type
Full Time
Salary
Competitive + Benefits
Closing date: 11th December 2025

How We Hire

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.


About the role

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

To stay close to our customers and colleagues, our support teams are in the office for at least three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

All the details

Marks & Spencer, a leader in the Retail industry, is seeking a highly motivated Security Incident Response Analyst to join our growing cybersecurity team.

You will be a frontline contributor when the company's IT systems are under attack and you will be expected to actively participate in entire incident response processes, from the moment that a threat is identified through to after the crisis is contained and to take an active role and assume responsibility during the incident lifecycle

What you’ll do

  • Manage or support single or concurrent incident response activities, from initial detection through containment, eradication and recovery
  • Maintain a comprehensive incident response plan aligned with industry best practices (NIST, ISO 27001)
  • Investigate security incidents, including digital forensics and evidence collection
  • Be a proactive and fully engaged member of the incident response team, ensuring clear communication and collaboration across internal departments (eg IT, legal) as well as external stakeholders
  • Stay current on emerging cyber threats and vulnerabilities and recommend updates to the organization's security posture.
  • Active contribution or management of regular table-top exercises with the Cyber Defence Teams to test and establish ‘muscle memory’ for incident response

Who you are

  • Minimum of 2 years of experience in cybersecurity with a focus on incident response.
  • Proven experience of helping to develop and work with incident response plans.
  • Excellent communication, collaboration and analytical skills
  • Understanding of digital forensics and incident response methodologies
  • Working knowledge of relevant security frameworks (NIST, ISO 27001) is a plus.

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

  • After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
  • Competitive holiday entitlement with the potential to buy extra holiday days!
  • Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
  • A generous Defined Contribution Pension Scheme and Life Assurance.
  • A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
  • Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
  • Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
  • Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
  • A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

Everyone’s welcome

We’re ambitious about the future of retail. We’re innovating, disrupting, and leading the way into a more inspiring, digital era. It’s an exciting time to be part of M&S.

To support us on our journey, we’re building inclusive, diverse teams where everyone can be themselves, do their best work, and make change happen. We support each other and succeed together.

Don’t worry if you don’t meet every single requirement of the job description. It’s more of a guide to what’s possible within the role. If you’re passionate, ready to work hard, and think the role feels right for you, we’d love to hear from you. #hybridrole #LI-Hybrid #LI-OT1


Benefits

Wellbeing hub

Get access to resources to support your wellbeing, including a free virtual GP service.


Colleague Networks

We want you to feel supported, no matter what.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

Gender Equality Network

Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

LGBTQ+ Network

Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.

Family & Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.


How to Apply

Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

Send us your application

Fill in our short application form and hit submit.

Online assessment

Depending on the role you are applying for, you may be invited to do an assessment. Your Talent Acquisition Partner will guide and inform you along the way.

Interview

We'll invite you to join us for an interview. This could be remote or in person. Here, we'll ask you some role based technical questions and examine the behaviours we're looking for.

Decision

After we’ve made our decision, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.

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