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    • Minimum 1 year experience in financial services and/or customer service (phone-based experience preferred).
    • This role is ideal for someone with experience in…
    • No prior experience is necessary, although beneficial, as full training will be provided.
    • Our Accounts Receivable department are primarily responsible for…
    • Support teams in making data-driven decisions.
    • Interest in data, technology, or numbers.
    • Explore and analyse data to identify trends and patterns.
    • Basic IT and data entry skills.
    • Full training provided, no jewellery experience required.
    • No previous jewellery experience is required - full training will be…
    • Ordering stock, ensuring required supplies are always in place, and comparing prices with suppliers to achieve best value based on previous data sets.
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    • This role will give the ideal individual the benefit of a competitive hourly rate and…
    • Accurate data entry and basic IT proficiency.
    • You'll manage accounts, contact customers to recover arrears, and aim for the best outcomes daily.
    • Check and maintain certification and safety data.
    • Any prior experience using an ERP or database system.
    • Create and maintain reports and spreadsheets for data…
    • Hours: Full-Time, 37.5 hours per week (Monday to Friday, 9am–5pm).
    • Benefits: Company pension, health & wellbeing programme, contractual sick pay, and…
    • Familiarity with financial services or administrative roles (no prior experience required—we’ll train you!).
    • Providing administrative support to the Fiduciary…
    • You will need a valid UK driving licence as you will be responsible for a company vehicle, but no previous experience is required—your attitude and commitment…
    • Full Training Provided: No prior experience?
    • No Qualifications Needed: We welcome all applicants, especially those with experience in customer service, retail,…
    • Previous experience is a bonus, but not required.
    • This is an entry-level position that will suit someone with a degree.
    • The role will report directly to our Case Owner in our brand-new Rayleigh HQ office.
    • Provide general admin support to the various teams.
    • Ensure data integrity through consistent use of templates and accurate data entry, enabling reliable reporting and analysis.
    • 26 days holiday plus bank holidays.

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Job Post Details

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Customer Service Advisor - job post

Kenny Waste Management Ltd
Lees Street, Manchester M27 6DB
Up to £30,000 a year - Full-time

Location

Lees Street, Manchester M27 6DB

Benefits

Pulled from the full job description

  • Paid volunteer time
  • On-site gym
  • Canteen
  • On-site parking

Full job description

Customer Service Advisor

Due to an exciting period of growth, Kenny Waste Management are recruiting for Customer Service Advisor to join our Commercial Waste team. Working out of our modern offices at Lowry Mill you will assist in the development, performance, and customer service activities of the very busy Commercial Waste Division of Kenny Waste Management. Working closely with the Sales and Operations teams, you will help build and maintain a positive, effective, and successful relationship with the customers at all levels.

Kenny Waste Management have been providing an environmentally safe and controlled waste management service for over 30 years, and with continuous investment we now process over 15,000 tonnes of waste each month.

Recover > Divert from Landfill > Recycle, are the core values that underpin everything we do. This focus means we can proudly report to have a 99% diversion from landfill rate as the leading independent total waste management business in Manchester. But its about so much more than the waste, its about our customers and being recognised for the continuous work we do to do better for them.

JOB DUTIES:

  • Answering phones and managing the customer service inbox. Dealing with customer inquiries and complaints in a timely and efficient manner.
  • Identifying why jobs have been missed and taking appropriate action to resolve the issue either externally or internally.
  • Monitor the activities to ensure all service levels committed are met and exceeded.
  • Ensuring that customers are kept informed of any delays or issues with their waste management services.
  • Monitoring customer feedback and identifying areas for improvement.
  • Using our current software systems to manage the functions of receiving, analysing, resolving and documenting customer’s queries.
  • Reporting and maintaining record of all communication with customers.
  • Proactively dealing with day to day delays and providing excellent customer service.
  • Data entry

SKILLS AND EXPERIENCE:

  • Waste Management Industry experience preferred but not essential
  • Experience in working as part of a team
  • Strong organisational, problem solving and time management skills
  • Experience of working with Hubspot or similar CRM system.
  • Ability to work under pressure
  • Great attention to detail
  • Outstanding communication skills

BENEFITS:

  • On site gym and canteen
  • Modern office block with onsite private car park??
  • Healthcare cashback scheme
  • Length of service rewards
  • Holiday purchase scheme
  • Paid volunteer leave
  • Paid Milestone Leave (for the important things in life!)

Job Types: Full-time, Permanent

Schedule:

  • Monday to Friday (8:00am – 5:00pm shift pattern)

Ability to commute/relocate:

  • Swinton, M27 6DB: reliably commute or plan to relocate before starting work (required)

***No Agencies Please***

Job Type: Full-time

Pay: Up to £30,000.00 per year

Work Location: In person

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