dental assistant jobs

Are you the person we are looking for to join our successful, expanding, town centre dental practice?

Lighthouse Dental practice in Ipswich, are looking for a dental receptionist who has previous dental experience. Whether you are a dental nurse looking to change direction or have previous experience working as a dental receptionist apply now to join our friendly, highly motivated, and hardworking team.

We are offering this position on a full or part-time position from 24 to 40 hours per week, which will include one Saturday morning in 6. (8.45 – 13.15 additional to contracted hours).

The practice is open Monday – Friday 08.15 – 17.30 and Saturday 7.45 - 2pm.

Main duties will include;

• Ensure the patient has the best experience they can have from the moment they first contact the practice to when they check out
• Ensure you have an excellent communication pathway in place between yourself, the team and the patients
• Take control of the reception duties and complete reports as necessary
• Diary management, zoning and appointment booking following practice policy
• Always answer incoming calls in a professional manner and ensure that any messages/enquiries are noted and passed to the relevant person for follow up
• Make telephone calls as requested by clinicians and in response to patient enquiries
• Manage incoming/ outgoing enquires in a timely manner and always meet deadlines
• Ensure that any communications are noted effectively so an audit trail of any form of communication can be referred to at any time
• Patient finance, applications and cash handling and end of day cashing up
• Help patients sign up to the dental plan

• A willingness to be involved with a professional team and a can-do attitude is essential.
• The ability to work in a calm manner in a fast paced environment.
• Have an affable personality and fantastic customer service skills
• Have a good knowledge of the dental industry
• Be able to communicate effectively face to face with patients, on the telephone and within the team
• Have a positive work ethic, able to maintain a high standard of work production
• Be happy to interact with the team and offer suggestions for improvement for processes
• Able to use initiative and work well under pressure
• Ideally have experience with the dental software SOE Exact
• Be willing to learn the practices systems and maintain their effectiveness
• Be professional at all times, punctual, flexible, reliable and very well presented

• Excellent salary
• Social and team building events throughout the year
• Progression and development
• Modern surgeries and dental software system
• Offsite parking provided on a rota basis
• Fabulous work culture and team ethos
• Core CPD provided paid for
• GDC registration paid for
• Indemnity insurance provided
• An additional day’s holiday on your birthday (or next nearest working day if on a weekend!)
• Wellbeing classes