digital accessibility jobs
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Job Post Details
Service Architect - job post
Location
Benefits
Pulled from the full job description
- Childcare
- Annual leave
- Company pension
Full job description
Details
Reference number
Salary
You may be eligible for an additional Recruitment and Retention allowance, pending a Capability and Skills Assessment, with a value of up to £13,700.
Job grade
Contract type
Business area
Type of role
Information Technology
Working pattern
Number of jobs available
Contents
- Location
- About the job
- Benefits
- Things you need to know
- Apply and further information
Location
About the job
Job summary
Home Office Digital designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.
As a Service Architect, you will design and deliver services that; support business needs; reuse existing service components; are proportionate and affordable; effectively span multiple suppliers, components and support levels. You will produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities and external suppliers. You will lead on programmes and projects of work, acting as a Subject Matter Expert and ensuring the design meets user and wider Home Office needs.
You will work within the Service Architecture, Design and Introduction (SADI) team but maintain close links to the wider Architecture cluster to keep abreast of industry best practice and standards and to ensure a coherent and consistent strategy across cyber, cloud, data centre, storage, network, mobile and the user experience of infrastructure.
Where business needs allow some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. The successful candidate will be based in either the Cardiff, Croydon, Glasgow, Liverpool, Manchester or Sheffield regional office, however there may be a requirement for occasional travel to other locations.
Watch this video to hear from members of the team talking about the projects they work on and their experience of working here.
Job description
As a Service Architect, your day-to-day responsibilities will be to:
- Ensure that service designs to support new services are comprehensive, efficient and reuses existing capability, determining the required resourcing for the transition pipeline and allocating resources accordingly, while ensuring suitable recharge agreements.
- Develop and document service designs for the integration and implementation of solutions, working across areas of the business to ensure requirements are included in business cases, project plans, supplier procurements and Service Design Packages
- Exercise strong stakeholder management skills to drive completion of a service design, including brokering decisions and bridging technical and business disputes by weighing up risk, complexity impact and deliverability and presenting at senior stakeholder boards
- Lead the evaluation of a new service once it has been integrated, identifying best practices and lessons learned to incorporate into future integration plans
- Create detailed plans for the integration of new services into existing architecture, considering the broader context, strategies and operating model of the organisation, maintaining a transition pipeline within a given Portfolio or Product area with a forward view of two years.
- Define and help shape best practices and standards within Architecture and SADI teams, in line with continual service improvement
- Review, negotiate, update and create Service Level and Operating Level Agreements (SLAs / OLAs)
Additionally, you will be expected to mentor more junior members of the Service Management community, taking online management responsibilities if required. You will also participate and support collaboration initiatives and career development within the IT Operations community, building in-house capability via a professional community of practice.
Person specification
Essential skills criteria
As a Service Architect, youll have a demonstrable passion for Service Management, with the following skills or extensive experience in:
- Evidencing strong process, technical and team leadership skills, with a passion for delivering leading edge designs and inspiring a culture of technical excellence and innovative solution design.
- Navigating the complex landscapes of technologies, 3rd party suppliers (driving the procurement process), internal and cross-government teams.
- Managing and delivering complex service solutions within time, cost and quality targets, ensuring solutions are robust, resilient, and appropriately implemented, tested and documented.
- Defining standards, owning and contributing to the technical roadmap and strategy.
- Anticipating and advising on future technology changes that present opportunities for the product or service.
- Communicating clearly in a language which meets the needs of different users and stakeholders through selecting the appropriate channels and formats, and managing expectations whilst adapting to stakeholders reactions with flexibility.
SFIA capability framework
Skills for the Information Age (SFIA) is the technical framework that sets the standard capability and development of all IT Operations levels in the Home Office. This is a link to the capability framework: All skills A - Z English (sfia-online.org)
We use set SFIA technical skills to form our interview questions and we will assess you against these technical skills during the selection process.
SFIA levels of responsibility Use the SFIA Levels of responsibility to understand what would be expected for each Technical Skill listed below.
SFIA Technical skills
The essential technical skills required for this role are listed below and are reflective of the Home Office Government Digital and Data Profession Career Framework.
Strategy and Architecture
- Advice and Guidance
- Methods and Tools (METL) - level 4
Change and Transformation:
- Change Implementation
- Project Management (PRMG) - level 4
- Change Analysis
- Business Situation Analysis (BUSA) - level 5
Delivery and Operation
- Service Management
- Service Acceptance (SEAC) - level 4
- Technology Management
- Technology Service Management (ITMG) - level 5
Relationships and Engagement
- Stakeholder Management
- Stakeholder Relationship Management (RLMT) level 4
Qualifications
ITIL v3/v4 Expert is desirable
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Seeing the Big Picture
- Communicating and Influencing
- Managing a Quality Service
Technical skills
We'll assess you against these technical skills during the selection process:
- Methods and Tools (METL) level 4
- Project Management (PRMG) level 4
- Business Situation Analysis (BUSA) level 5
- Service Acceptance (SEAC) level 4
- Technology Service Management (ITMG) level 5
- Stakeholder Relationship Management (RLMT) level 4
Benefits
Find out more information at: Benefits - Home Office Careers, but some of the primary benefits we offer are:
- A competitive starting salary.
- A Civil Service Pension with employer contribution rates of at least 28.97%.
- In-year reward scheme for one-off or sustained exceptional personal or team achievements.
- The ability to potentially adopt flexible working options that suit your work/life balance, plus the opportunity in future to take a career break.
- 25 days annual leave on appointment, rising with service.
- Eight days public holidays, plus one additional privilege day.
- 26 weeks maternity, adoption or shared parental leave at full pay, followed by 13 weeks statutory pay and a further 13 weeks unpaid, after qualifying service.
- Maternity and adoption support leave (also known as paternity leave) of two weeks full pay, after qualifying service.
- Paid leave for fostering approval processes, support when a child is substantively placed with you plus a foster to adopt policy.
- Support for Guardians and Kinship carers.
- Corporate membership of Employers for Carers providing additional information and advice for carers, plus a Carers Passport to discuss workplace needs and underpin supportive conversations.
- Time off to deal with emergencies and certain other unplanned special circumstances.
Things you need to know
Artificial intelligence
Selection process details
As part of the application process you will be asked to complete a CV and 1000 word Personal Statement.
Please note your CV and personal statement should include all relevant experience that relates to our essential skills criteria listed in the advert and role description. We recommend that you use the STAR format in your examples and ensure that both components are completed thoroughly.
Remove information that identifies you (for example your name, age or place of education) so that you will be judged on merit alone and not your personal background, circumstances, race or gender. Do NOT include e-mail addresses or links to online profiles, resumés, or prior work, either personal or business. Active links or e-mail addresses will result in your application being rejected.
Watch our three short videos on how to apply for our roles: Applying - Home Office Careers.
Sift Stage
The sift will be held on the CV and Personal Statement. Please read the essential skills for this position carefully. We will only consider those who meet the listed requirements.
Further details around what this will entail are listed on the application form.
In the event of a high number of applications, we will conduct the sift on the Personal Statement only.
Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.
Interview Stage
Candidates reaching the required standard will then be invited to attend a final interview. The interview will assess your Technical Skills (SFIA Framework) and experience using both behaviour-based and technical-based questions.
At the beginning of the interview, you will be required to deliver a presentation. The presentation topic will be provided to you at least 48 hours before your interview.
Sift and interview dates
Sift will be conducted from 13th January 2026.
Interviews will be held week commencing 26th January 2026. (Subject to the Panels operational requirements/priorities)
Interviews will be conducted remotely via MS Teams.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
Further Information
Please note that this role requires SC clearance, which would normally need 5 years UK residency in the past 5 years. Candidates must also hold or be prepared to undergo NPPV3 clearance.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. Applicants can raise any queries about this to the email address at the bottom of the advert.
If you have previously made an unsuccessful application for a role with the same essential skills and are not able to demonstrate how you have developed these skills since your last application, please reconsider applying as your application is unlikely to be successful.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk
Reserve list
A reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position.
Reserve lists may be held for each location. Candidates will be appointed in merit order by location where this applies.
Similar Roles
We often have similar roles available at different grades. If a candidate is suitable for a similar role or a lower grade than they have applied for, we may offer the candidate that role without the need to go through a further selection process providing the role has the same competencies and essential skills.
UK residency and security requirements
For meaningful security checks to be carried out, individuals need to have lived in the UK for a sufficient period of time. Learn more on our website. Security Checks - Home Office Careers.
Please note that this role requires Security Check (SC) clearance, which would normally need 5 years UK residency in the past 5 years.
However, in exceptional circumstances security clearance applications for candidates who have been present in the UK for at least 3 of last 5 years may be considered. Failure to meet this residency requirement will result in your security clearance application being rejected.
For further information on National Security Vetting please visit the following page Demystifying Vetting - GOV.UK.
Visa Sponsorship
We are unable to sponsor any individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas as we do not hold a UK Visa & Immigration (UKVI) Skilled Worker License.
Capability Allowance
This role has access to a Digital Capability-Based Allowance Recruitment and Retention Allowance. Applicants who are successful at interview will be invited to complete a Capability and Skills Assessment post-interview. Any allowance awarded will be based on the assessment of your capability against the six skills advertised for this role. Please see the attached candidate pack for further information.
The allowance values are set by the Home Office, subject to remaining in a qualifying role. This allowance is non-contractual, subject to an annual review and could be withdrawn at any time.
For both new entrants and existing civil servants, the total compensation offer is a combination of base salary and, if applicable, a capability-based allowance.
Working at the Home Office
Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people can bring their whole selves to work and perform at their best.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
For further information please see the attached notes for candidates which must be read before making an application.
Existing civil servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidates responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
Transfer Terms: Voluntary.
You will need to meet the nationality requirements for this role and obtain the necessary security clearance to take it up.
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including tax free childcare. Determine your eligibility at https://www.childcarechoices.gov.uk.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/ Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.
If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
- Complete the Assistance Required section in the Additional Requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the Contact point for applicants section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter .
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : AC Recruitment Team
- Email : acrecruitment@homeoffice.gov.uk
Recruitment team
- Email : HOrecruitment.grs@cabinetoffice.gov.uk