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Head of Business Development & Service Improvement
My Choice Healthcare Ltd
Wales
Permanent

Job details

Pay information not provided
Private medical insurance
Permanent
Wales

Full job description

My Choice Healthcare | Mid & South Wales (Home-Based with Travel)
Salary: Competitive + Generous Benefits
Reporting to: Director of Operations
Closing Date: 14 January 2026

Make a Lasting Impact in Care. Shape the Future of Service Quality.

At My Choice Healthcare, we are proud to deliver high-quality, person-centred adult care across residential, supported living, and community services. People are at the heart of everything we do.

As part of our continued growth, we are establishing a Business Development and Service Improvement Team to drive innovation, sustainable growth, and service excellence across the organisation.

We are now recruiting a Head of Business Development & Service Improvement to lead this exciting transformation.

The Role

As a senior leader, you will shape and deliver our strategic approach to business development and service improvement. Working closely with the CEO and senior leadership team, you will embed a culture of continuous improvement, innovation, and high-quality care across all services.

Key Responsibilities

  • Lead strategic planning and delivery of innovative, high-quality service models aligned to organisational values
  • Drive business development activity to achieve strategic growth and market share
  • Identify and develop new service opportunities within existing sites
  • Identify acquisition and development opportunities aligned with business strategy
  • Lead continuous improvement frameworks to enhance quality, efficiency, and impact
  • Work with operational teams to develop and expand existing homes, including increasing bed numbers and care categories
  • Lead on tender submissions to secure new contracts and retain existing ones
  • Develop and manage effective risk management frameworks
  • Lead and develop service improvement and business development functions

About You

  • A confident, strategic, and visionary leader
  • Strong balance of service quality and commercial growth
  • Proven track record in delivering large-scale service improvement
  • Values-driven, with a commitment to compassion, dignity, and respect

What We Offer

  • Competitive salary with annual bonus
  • Private healthcare
  • Health Cash Plan
  • Long Service Awards
  • National Awards Programme
  • Career development and progression opportunities

For an informal discussion: Julia Allen, HR Manager – 07802 444203
Apply with CV and supporting statement: careers@mychoicehealthcare.co.uk

Job Type: Permanent

Work Location: On the road

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