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    • The on-target earning potential for this role is £49,200 per annum, comprising a base salary of £41,200 plus a substantial share of staff gratuities estimated…
  • View similar jobs with this employer
    • The Duty Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team…
    • Free meal while on duty.
    • The Duty Manager will oversee day-to-day operations for the sports facilities and function spaces.
    • Food & Beverage: 2 years (required).
    • Uniforms and meals on duty all provided.
    • Hours of work:* Full Time –5 days out of 7 - 23:00 - 07:00.
    • Huge staff discounts at all Hilton Hotels Globally.
    • Previous experience working in a fast paced restaurant environment.
    • Background in good standard establishments.
    • Sales and Guest focused personality.
    • Free employee meals on duty.
    • We are looking for a reliable and customer-focused Duty Manager to join our Nights team, suitable for a full-time or part-timer.
    • 3 different shifts (Early, Late, 'On'), 5 out of 7 days on a rota basis including weekends, and we occasional overnight on-call phone cover.
    • *Hours: 33.5 hours per week*, with a mixture of day and evening shifts, including weekdays and weekends.
    • *Work-Life Balance: *Enjoy 28 days of paid holiday (…
    • Great tips shared between all averaging an extra £4k a year for full time.
    • Previous experience required, but full training will be given.
    • Understanding of the duty of care to children and colleagues.
    • We currently work with children and young people aged 5-18, both on a day and all-year-round…
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    • Bonus paid twice a year.
    • Superb career development with training and apprenticeships open to all.
    • Up to 30% discount at all our brands and no limit on number of…
    • We would expect you to have a strong background in hospitality (hotel operations would be useful).
    • (This is a hands-on roll which is complex and diverse)*.
    • To ensure the highest possible standards of Health and Safety and customer care within the Centre.
    • To develop and promote an exciting, innovative leisure…
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    • Bonus paid twice a year.
    • Superb career development with training and apprenticeships open to all.
    • Up to 30% discount at all our brands and no limit on number of…
  • View similar jobs with this employer
    • With creativity, empathy, and storytelling, you coach and inspire colleagues to create extraordinary experiences that turn the club into a community.

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Job Post Details

Workplace Experience Coordinator
CBRE
·
3.6
London
Full-time

Job details

Pay information not provided
Full-time
London

Full job description

Workplace Experience Coordinator
Job ID
253567
Posted
23-Dec-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
London - England - United Kingdom of Great Britain and Northern Ireland
The Workplace Experience Coordinator is responsible for cultivating a positive, engaging, and high functioning workplace environment. This role works closely with cross-functional teams—such as Facilities, EA’s, IT - to ensure employees and guests enjoy a seamless, inclusive, and productive experience in our office.

The successful candidate will be highly organised with strong communication and administrative skills. We are looking for attentive individual who has a keen eye for detail, experience in managing multiple tasks and ability to provide exceptional customer service.

Key Responsibilities:

  • Greet and assist visitors and clients, ensuring they receive a warm, professional welcome.
  • Receive and direct incoming calls to appropriate parties.
  • Conducts guest registration through badging software.
  • Issue visitor passes.
  • Respond to customer requests and complaints promptly with accurate and thorough information according to the specific request.
  • Complete meeting rooms reservations.
  • Provide meeting and event support which includes the resetting of meeting rooms and ensuring supplies are always stocked appropriately.
  • Maintain awareness of the workspace. Submit cleaning and maintenance work orders as needed and/or communicate with appropriate partners to address issues.
  • Assist with meeting set up, furniture reset, and delivering temporary equipment and
supplies. Assist with temporary signage.
  • Follow security and emergency procedures as defined for the property. Respond to emergency situations in a calm, efficient manner. Summon appropriate assistance and make appropriate notifications in accordance with operating procedures.
  • Ensure client and company materials comply with client and company brand guidelines.
  • Provide Facility Induction to new hires.
  • Cover for the Facility Manager in his/her absence when away on PTO and/or sick leave.
  • Performs other duties as assigned by the client and/or CBRE.
  • Act as point of contact between executives, clients and internal staff.
  • Update weekly distribution list, ensuring accurate and timely communications.
  • Use tracking systems to record inbound and outbound courier, freight and mail.
  • Complete regular Health & Safety checks and required documents.
  • Complete at a satisfactory level all required and assigned training.

Experience Coordinator/Meetings & Events

  • Utilise and maintain integrity of databases, supports data entry of required reports.
  • Create Standard Operating Procedures, documents and protocols operation that describe
the activities necessary to complete tasks in accordance with company regulations.
  • Complete Stock takes and order office supplies such as café supplies, stationery and office equipment.
  • Arrange convenience/hospitality services for guests such as transportation, tickets, reservations.
  • Raise Purchase Orders in a timely manner and process / endorse client invoicing.
  • Monitor UK&I Smartsheet tracker, following up with progress updates weekly with the team & enter updates in the tracker.
  • Engage in team meetings, sharing company updates, changes in policy and/ or procedures,
sharing best practice across the portfolio to the CBRE team.
  • Engage in monthly finance reviews to ensure budgets are met & implement budget savings through optimisation & utilising approved vendor pool.

Experience Required:

  • Hold academic passes with at least GCSE Maths and English or equivalent.
  • Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications.
  • Superior written and verbal communication skills enabling the individual to work with clients, suppliers, and staff at all levels.
  • A comprehensive understanding of business and customer-facing environments and have
been a part of a high-performing team.
  • Results/ task orientated, with attention to detail and accuracy.
  • Excellent time management and organisational skills with commitment to continuous improvement

CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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