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Job Post Details

Customer Service Clerk - Monday to Friday - Starting January 2025 new job, new me.
Clarke Transport
·
3.1
Bedford MK45
£12.57 an hour
Permanent, Full-time

Job details

£12.57 an hour
Employee discount, Free parking, Store discount, Company pension, On-site parking
Permanent, Full-time
Monday to Friday
Bedford MK45

Full job description

Customer Service Clerk - Monday to Friday

Starting January 2025 new job, new me. Start the year with a fresh opportunity at Clarke Transport.

Clarke Transport is a proud family-run business and one of the UK’s leading privately owned, multi-service transport organisations. We’ve built our reputation on trust, teamwork, and looking after our people as well as our customers. As part of our continued growth, we’re excited to welcome a Customer Service Clerk to our friendly team based at our Barton-Le-Clay Depot.

If you’re looking for more than just a job, somewhere you’ll be supported, valued, and encouraged to grow, this could be the perfect fresh start for you. We offer a fast-paced, positive working environment, where your contribution genuinely matters and where you’ll be treated as part of the Clarke Transport family from day one.

Job Role & Purpose

You will be the first point of contact for all customer complaints and queries. You will provide excellent customer service, ensuring complaints and queries are dealt with in a professional manner, with efficiency and effectiveness, to minimise business risk and to promote the Company brand.

Key Duties & Responsibilities:

  • Promptly and effectively resolve customer queries and complaints, in accordance with the Company’s policies and procedures, to promote customer satisfaction and brand loyalty.
  • Maintain regular contact, with internal and external customers, to provide excellent customer service, which offers a professional, personal and timely service throughout.
  • Ensure that customer queries and complaints are fully investigated and, where possible, resolved, by your team, prior to any handover to another department.
  • Maintain customer database records, in line with Company processes.
  • Ensure that correct processes are followed , seeking approval and / or escalation, where necessary, from the Customer Service Manager on proposed actions to be taken, such as for reimbursements and / or compensation.
  • Actively chase up any outstanding actions, where required, in order to complete the claim / accident report to a gain a necessary conclusion.
  • Provide regular feedback to the management team on trends in queries and / or complaints.
  • Compile reports on key departmental data, as requested.
  • Assist the efficient conclusion to a query or complaint.
  • To complete any other reasonable duties as instructed by the management team.

If you are a Customer Service Clerk, that genuinely has a desire to forge a career in a fast-paced environment with the ability to drive improvement, this is the career move for you.

  • £12.57 (40hrs per week)
  • 20 Days plus 8 statutory holidays (28 days in total)
  • Additional Holiday after 4 years’ service - Extra Day for every additional year’s service up to a maximum of 5 extra days.
  • Death in service - £20,000
  • Full uniform and PPE provided.
  • Auto Enrolment Pension Scheme

Job Types: Full-time, Permanent

Pay: £12.57 per hour

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • On-site parking
  • Store discount

Application question(s):

  • Do You have a Customer Service Background?

Experience:

  • Customer Service: 2 years (required)
  • Transport & Logistics: 2 years (preferred)

Work Location: In person

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