emergency call centre jobs

441899

£57,515

Up to £3,000 per annum on-call allowance.

A Civil Service Pension with an employer contribution of 28.97%

Permanent

MCA - His Majesty's Coastguard

Business Management and Improvement
Governance
Senior leadership

Flexible working, Full-time, Job share, Part-time

1

Dover

Are you a motivational leader with a background in an emergency response environment?

Could you manage budgets, resources, performance and set direction across a large operational division?

Would you relish an exciting change of career where your skills and experience will make a real difference?

If so, we’d love to hear from you!

The Maritime and Coastguard Agency (MCA) is seeking a Divisional Commander to join HM Coastguard (HMCG),which is the operational arm of the Maritime and Coastguard Agency (MCA) with responsibility for 6 Coastguard functions:

• Search and Rescue
• Pollution Response
• Vessel Traffic Management
• Maritime Safety
• Maritime Security
• Emergency and Disaster Management

There are three delivery disciplines within HM Coastguard Operations; Maritime, which coordinate activities from an operations room environment, Aviation which operates the Aeronautical Rescue Coordination Centre (ARCC) from an operations room environment, and Coastal which provides a frontline emergency response on the coast. This opportunity is part of Maritime & Coastal Operations.

As the Divisional Commander, you will be responsible and accountable to the Assistant Chief Coastguard for Channel Operations for strategic planning and the management of the operational delivery and performance of the Division 3 Coastguard Operational Division, consisting of the Maritime Rescue Coordination Centre (MRCC) Dover, the Vessel Traffic Service (VTS) team split between the MRCCs at Dover and Falmouth, and 2 Coastal Operations Areas (Area 7 (East Anglia) and Area 8 (SE England) made up of 35 response teams and c.400 volunteers.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at: Maritime and Coastguard Agency - Department for Transport Careers

You will have strategic oversight of the high-profile Small Boat Crossing SAR function, setting and managing the HM Coastguard national network SAR response and working alongside other Governmental agencies, and charity and international partners.

You will provide strategic leadership, supervision and guidance to direct reports to ensure that operational delivery is effective. You will ensure that a culture of safety, professionalism, trust and respect prevails at all times and that the wellbeing of staff and volunteers remains their top priority with regular engagement across their Coastguard Operational Division.

Your responsibilities will include, but aren’t limited to:

• Governance and review of processes underpinning successful operational preparedness and strategic delivery of effective and efficient Maritime and Coastal Operations.
• Identifying, mitigating and monitoring strategic risks within their Division, collaborating with colleagues as necessary and providing the Senior Officer Group with a strategic overview of operations and response capabilities.
• Development and delivery of HM Coastguard national policies and projects including leading and chairing national strategic policy groups and management of national resources.
• Ensuring delivery of MCA Category 1 Responder obligations under the Civil Contingencies Act 2004 with emergency response partners in civil resilience planning, training and exercises at local and regional levels, and for the implementation of national MCA resilience policies and processes within their Coastguard Operational Division. Represent HMCG at a strategic level, liaising and negotiating with other SAR stakeholders, national authorities and Governmental Departments for emergency and resource planning purposes, exchanging information on capabilities and determining roles, processes and procedures for inter-agency and interoperable working at all levels.
• Delivery of Vessel Traffic Service responsibilities for the Channel and Sunk areas.
• Identifying, recording, operational implementation and reporting of organisational learning and development procedures and culture.
• Maintaining oversight of Divisional budgets and operating within financial targets whilst managing resources to achieve value for money and ensuring effective operational delivery.
• Oversight of Estate / Property used by their Coastguard Operational Division.
• Ensuring levels of governance and supervision are in place to maintain accreditation to the ISO 9001 quality management system.
• Demonstrating high standards of integrity, honesty and inclusion. Being accountable for creating a culture of psychological safety, establishing a safe and supportive environment, allowing all to perform to their best abilities.
• Participating in a 24/7 on-call rota and undertake the role of National Strategic Commander (STRATCOM) Duty Officer providing strategic advice, support and guidance to Coastal and/or Maritime officers. Responding to complex and/or major SAR, Counter Pollution and other incident-types as part of the Strategic/Gold Command Team, acting as the Gold Commander as required, in accordance with Inter-Agency protocols and the Civil Contingencies Act. Acting as a spokesperson on behalf of MCA & HMCG for major incidents or events, or those of national significance.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Essential qualifications/licenses:

• A valid passport for international travel
• A full UK driving license

You will be required to provide evidence that you hold any essential qualifications/licenses at some point during the recruitment process. If you cannot provide evidence, your application will be withdrawn.

Required experience:

To be successful in this role you will need to have the following experience:

• A demonstrable knowledge and experience of leadership, command, control and management of teams at a strategic level in an emergency response environment.
• A demonstratable knowledge & experience of building strategic relationships both internally and externally with multiple stakeholders.
• A demonstratable knowledge of the strategic management of budgets, resources, performance and direction setting.
• A demonstrable knowledge and experience of identifying, mitigating and monitoring organisational risk.
• A demonstrable knowledge and experience of organisational learning and development.
• A demonstrable knowledge and experience of successfully leading organisational change programmes.

Additional Information

Please note that this is a uniformed role and uniform will be required to be worn at all times when on duty.

Successful candidates will be expected to undertake a medical. This will be in line with that required for a Maritime Operations Controller, detailed within the attached document.

Operational Delivery Profession

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.

https://www.youtube.com/watch?v=gkR_okX2T1U

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 30 hours per week.

Hybrid working available

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

The role holder will work as part of the national command staffing system and participate in a 24/7 on-call roster providing strategic leadership and direction. This will involve working outside of standard daytime hours.

The role holder will be required to work across the entire operational Division and wider HMCG UK operational footprint and to attend formal training events and this may require spending time away from home and the normal workplace.

The role holder may be required to travel internationally to represent the MCA and/or the UK e.g. international forums, events, exercises, training, etc.

An unrestricted passport valid for international travel is required as well as a full driving licence valid for driving in the UK.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

Please note that we will only offer sponsorship for a skilled worker visa where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. Therefore, this role is not open to applications from those who require sponsorship – candidates must ensure they have the appropriate right to work in the UK before applying. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

1. A valid passport for international travel
2. A full UK driving license

We'll assess you against these behaviours during the selection process:

• Leadership
• Seeing the Big Picture
• Making Effective Decisions
• Communicating and Influencing

Alongside your salary of £57,515, Maritime and Coastguard Agency contributes £16,662 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

Find out more about the benefits of working at MCA .

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Successful candidates will be expected to have a medical.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Job contact :

• Name : John Craig
• Email : john.craig@mcga.gov.uk

Recruitment team

• Email : dftrecruitment.grs@cabinetoffice.gov.uk