What’s changing on Indeed Messaging?

  1. New: Conversation group e-mail 
  2. Managing conversation participants 
  3. Using a conversation group e-mail versus a candidate e-mail alias 
  4. E-mails to a candidate e-mail alias don’t sync with Indeed Messaging 
  5. Inactive conversations may be locked on Indeed

New: Conversation group e-mail

What are messaging conversations?

Messaging conversations are group messages on Indeed that include 1 candidate and 1 or more employer users. They:

  • Support collaboration when multiple users from your company are involved in the conversation.
  • Are private. Only those with valid access can view, reply to, or e-mail conversations on Indeed. There's no need to worry about being spammed.
  • Are specific to a single candidate and job.
  • Are visible on Indeed to all users who have Candidates permissions on the linked company account.

Conversation group e-mails are unique e-mails for a messaging conversation on Indeed.
These e-mails:

  • Allow employers to use e-mail to send messages to a specific Indeed Messaging conversation with a candidate on Indeed
  • Sync with Indeed Messaging, so you can always see all responses in one place

Managing conversation participants

Managing Candidates permissions for messaging access

Note: Only account admins can perform this action.

Grant Candidates permissions for an employer account

This allows a user to view and join all conversations.

Learn more about managing permissions

An example view of the add user permission page with the Candidates permissions selected. Permission description is view and contact applicants to posted jobs message applicants and resume contacts

Managing conversation participants

You can add or remove employer participants in Indeed Messaging for any conversation. Participants are notified of any new replies to the conversation.

Reply to a new application notification e-mail

Indeed users and non-Indeed users can join a conversation by replying to a notification e-mail.

Manage who receives application notifications as part of a job post’s set-up.

Get more information about setting up these notifications for your company account.

Note: Only those with Admin or Job permissions can make modifications to a job post.

An example view of the application updates contact section of a job ad

Send a message on Indeed

You will automatically become a conversation participant if you send a message to a candidate through Indeed Messaging.

When a conversation is kicked off by an automated message, the person who turned on the automation will be added as a participant to applicable conversations.

Example of a sample message

From the participants icon in the conversation on Indeed

Participants can be added or removed from a conversation with a candidate with the participants icon in a conversation.

Removing a participant has no impact on their Indeed user permissions.

Messaging example showing adding and removing participants

Send an e-mail and CC another user

When you e-mail a conversation group e-mail you can CC an e-mail address to add it as a participant. This e-mail address must already be connected to:

  • An Indeed user with Candidates permissions
  • An e-mail address on the application notification list for the associated job

Problems joining a conversation

If you receive an e-mail saying a message couldn’t be added to the conversation, you do not have the messaging access to join the conversation.

If you receive an e-mail saying a participant couldn’t be added, the CC’d user does not have the right permissions to access the conversation.

An example view of the mass e-mail window where a intro template is being drafted to multiple candidates

Using conversation group e-mail versus candidate e-mail alias

Conversation group e-mail
Candidate e-mail alias
Send direct messages to a candidate
Send group messages to a candidate and other relevant participants
Syncs e-mails with Indeed messaging
Only users who are eligible to join as a participant can e-mail this address
E-mail-only communications with a candidate
Any party can e-mail this address (including third-party systems like an ATS)

If you reply to an application notification e-mail, those replies are sent to the conversation group e-mail

Candidate e-mail alias  are available through the bulk export feature, on Indeed CVs, and as part of the Candidate Sync integration for Hosted Jobs.

E-mails sent to a candidate e-mail alias will no longer sync with Indeed Messaging

Candidate e-mail alias will: 

  • No longer sync e-mails sent to that address with Indeed Messaging
  • Still support correspondence between employers and candidates, but only through e-mail

These conversations will have information in the e-mail thread stating that the communication is e-mail only and will not be synced to Indeed Messaging.

 

 

An example e-mail notification sent after a sender CCd someone without appropriate access on an e-mail to a conversation group e-mail notifying them the person was not added as a participant

Inactive conversations may be locked on Indeed

Some conversations will no longer be compatible with Indeed Messaging.

  • This will mostly affect older and inactive conversations
  • Locked conversations will have a banner in Indeed Messaging stating that the conversation is no longer active and supported by Indeed
  • If an e-mail is sent to a locked conversation through the conversation group e-mail , Indeed will attempt to send an e-mail to the sender letting them know their message was not delivered
  • To continue communicating with a candidate, use the e-mail listed on their CV
An example e-mail notification sent after a sender CCd someone without appropriate access on an e-mail to a conversation group e-mail notifying them the person was not added as a participant

For further details or guidance on these changes, please reach out to your account team or Indeed shared services.