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    • Our customers rely on our software to keep their businesses moving, and when they need support, they expect knowledgeable people who care about solving problems…
    • Previous helpdesk, scheduling, or coordination experience (non-IT).
    • Have you previously worked in a helpdesk, operations, or coordination role where you…
    • Pension scheme with a 5% employer contribution, there is no cap on the employee contribution level.
    • The successful candidate will provide expert assistance to…
    • You will work alongside experienced technical professionals, supporting both internal teams and external clients, while developing valuable skills in IT support…
    • The majority of their management team started out as apprentices, and they have a history of training and developing well-rounded staff members from…
    • Able to communicate at all levels, particularly able to effectively liaise/guide customers in detailed technical matters.
    • Creating processes for the business.
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    • Answering calls, emails and tickets from real clients with real problems.
    • Learning to diagnose and fix issues — password resets, Microsoft 365, laptops,…
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    • Answering calls, emails and tickets from real clients with real problems.
    • Learning to diagnose and fix issues — password resets, Microsoft 365, laptops,…
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    • This is an entry-level apprenticeship role for someone with a genuine interest in computers, technology, and problem solving.
    • Patient when learning new tasks.
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    • Assisting customers with system-related issues, booking queries, invoice discrepancies, and service requests.
    • Assist with password resets and administration of…
    • Support Engineer (Customer Success / Technical Support).
    • Manchester City Centre (Deansgate) – In-person, 5 days per week.
    • What we’re looking for.
    • This role would be ideal for someone who has recently completed their A-Levels or college studies and is interested in technology, networking, and customer…
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    • Provide first-line helpdesk support across the business.
    • Work with Windows Server environments and Service Now helpdesk systems.
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    • No prior experience is necessary—just a passion for learning and a keen interest in IT.
    • Respond to any issues that arise during lessons for staff in a prompt…
    • The successful applicant will have the knowledge that they are completely backed up by our great helpdesk, 3rd line groups and senior engineers.

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Job Post Details

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Service Administrator - job post

Edmund Services LTD
Upminster RM14
£25,000 - £28,000 a year - Full-time

Location

Upminster RM14

Benefits

Pulled from the full job description

  • Company pension
  • On-site parking

Full job description

We are looking for a Helpdesk Administrator to join our team on a permanent basis.

Must drive due to location*

Monday – Friday

Duties include:

  • Responding to client call-out requests within SLA's with a friendly and efficient approach
  • Organising the engineer's diary to keep the team on track daily and weekly
  • Processing engineers' service sheets with precision and care
  • Following up with clients for outstanding quotes and logging completions diligently
  • Checking purchase orders, marking parcels with job numbers and site information, and updating the system
  • Scanning documentation and seamlessly uploading it onto the system
  • Preparing daily job completion information and obtaining purchase order numbers as necessary
  • Updating sub-contractor contract forms and managing contract renewals
  • Processing quotes for clients in a timely manner
  • Producing correspondence and certificates for clients that reflect our high standards
  • Raising purchase orders for materials needed for approved quotes
  • Setting up files and manuals for new clients to ensure a smooth onboarding experience
  • Processing weekly reports based on engineers' completed jobs, preparing for invoicing stages
  • Obtaining order numbers from clients and preparing paperwork to pass on to finance

Job Type: Full-time

Pay: £25,000.00-£28,000.00 per year

Benefits:

  • Company pension
  • On-site parking

Experience:

  • Help desk: 1 year (required)

Work Location: In person

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