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    • Provide 1st line support and respond to tickets.
    • Employee Assistance Programme (counselling and financial & legal support).
    • An efficient and organised person.

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Job Post Details

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Technical Support Advisor - job post

Project Better Energy
2.4 out of 5 stars
Burton-On-Trent
£26,208 a year - Permanent, Full-time

Location

Burton-On-Trent

Benefits

Pulled from the full job description

  • Employee discount
  • Employee assistance programme
  • Free parking
  • Company pension
  • Cycle to work scheme
  • Enhanced maternity leave
  • On-site parking

Full job description

At Project Better Energy, we’re on a mission to make renewable energy accessible to everyone. Project Better Energy takes pride in specialising in all elements of green technology, being the home of Project Solar UK, Project EV, Project CÜRV. Through working together, our goal is to achieve a carbon net-zero, eco-friendly future by providing high-quality products and services.

As a Technical Support Advisor, you’ll be the face of Project EV. Delivering outstanding customer service and expert guidance to ensure customers get the very best from our market-leading products.

Why Project Better Energy?

· Salary of £26,208 per annum

· Monday to Friday working 8.30am – 5pm

· 40 hours per week

· 25 days holiday PLUS bank holidays

· Employee assistance program

· Discount platform

· Cycle to work scheme

· LMS platform to assist career progression and personal development

· Pension salary exchange

· Enhanced maternity leave

· Private Health Care

· Mental Health Support

· Free eye test

· Free Parking

· Company Pension

Day to Day

· Be the first point of contact for customers with technical queries

· Apply products knowledge to quickly identify solutions for customers

· Provide clear step by step guidance to solve customer queries

· Log and track all customer interactions in the CRM system

· Escalate complex issues to engineers when needed

· Work closely with other departments to enhance the customer journey

· Report recurring issues and FAQs to the Technical Manager to improve processes

· Deliver a high standard of customer service, ensuring queries are handled professionally and efficiently

· Drive positive customer feedback across Trustpilot, Google, and other platforms

What will you bring?

· Strong customer facing experience

· Hardworking, dedicated and motivated to succeed

· Ability to stay calm, organised, and focused under pressure

· Confident multitasker, managing competing priorities effectively

· Strong problem-solving skills with a proactive approach

· Excellent communication skills, both verbal and written

· True team player who collaborates and supports colleagues

· Eagerness to learn, develop, and grow your technical skills

Project Better Energy commitment:

We are committed to fostering a workplace where diversity is celebrated, equity is prioritised, and inclusion is the norm.

We are committed to building a culture where every individual feels respected, valued, and empowered to contribute their unique perspectives.

Job Types: Full-time, Permanent

Pay: £26,208.00 per year

Benefits:

  • Company pension
  • Employee discount
  • On-site parking

Ability to commute/relocate:

  • Burton-On-Trent: reliably commute or plan to relocate before starting work (required)

Experience:

  • Technical Support: 1 year (preferred)
  • Customer service: 1 year (preferred)

Work authorisation:

  • United Kingdom (required)

Location:

  • Burton-On-Trent (preferred)

Work Location: In person

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