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Job Post Details
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Enforcement Support Officer - Compliance Apprenticeship
Enforcement Support Officer - Compliance Apprenticeship
Job details
Full job description
Details
Reference number
Salary
The location Stafford (Doxey HRTI) attracts a shift allowance payment in addition to the salary, which is at the rate of 30% of annual salary.
Job grade
Contract type
Length of employment
Business area
Type of role
Investigation
Operational Delivery
Working pattern
Number of jobs available
Contents
- Location
- About the job
- Benefits
- Things you need to know
- Apply and further information
Location
About the job
Job summary
Can you imagine yourself out on the frontline, learning specialist skills while helping keep Britains roads safe?
Do you want an apprenticeship where every day is different, hands-on, and full of real responsibility?
Would you thrive in a role where youre part of live roadside operations and the public face of the Driver and Vehicle Standards Agency (DVSA)?
If so, wed love to hear from you!
This apprenticeship offers a rare chance to gain real frontline experience in live roadside operations, developing specialist skills while playing an active role in improving safety across the transport industry. You wont just observe, youll learn on the job as a trusted representative of DVSA, building professional confidence, communication skills, and public-facing experience that will help you make a real impact from the very start of your career.
The DVSA helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
Were working hard to:
- make roads safer
- improve services for our customers
- make road transport greener and healthier
- harness the potential of technology and data
- grow and level up the economy
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the Kings birthday
- Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below!
Find out more about what it's like working at DVSA.
Job description
Youll play an important part in helping keep Britains roads safe. Youll be trained to drive DVSAs Accredited Stopping Officer vehicles and support our teams in identifying, intercepting, and stopping commercial vehicles that may not be meeting safety or environmental standards. This hands-on role gives you the chance to learn specialist skills while contributing directly to road safety.
Youll often be the public face of DVSA, so youll learn how to role-model Civil Service values, including professionalism, integrity, and respect. Youll work closely with experienced Enforcement Officers, supporting roadside checks and helping us deliver high-quality, consistent services to drivers, operators, and the wider public.
As part of your apprenticeship, you will also learn how to:
- Provide helpful, accurate information to customers and stakeholders.
- Assist with quality assurance tasks and complaint investigations.
- Gather and share on-the-ground intelligence to help target non-compliant vehicles and operators.
By end of the programme you will earn a Level 3 qualification as a Public sector compliance investigator and officer. This apprenticeship will give the candidate the skills and knowledge required to progress their career within the Driver Vehicle Standards Agency to the role of a Traffic Examiner. There will be opportunities to apply for this role during the apprenticeship.
Your responsibilities will include, but arent limited to:
Stopping vehicles
- Directing/causing vehicles to stop, using vehicles or other methods, to enable staff from the Driver and Vehicle Standards Agency (DVSA) to undertake road safety inspections.
Roadside Checks
- Contributing to the efficiency of roadside checks by making sure the equipment and vehicles are available and fit for use.
- Providing basic IT and clerical support during roadside checks, and other associated tasks.
Vehicle Maintenance & Deployment
- Carrying out minimum maintenance and upkeep of High-Viz vehicles (oil, water, tyre pressures & condition etc.).
- Ensuring timely deployment and collection of pool/incognito cars and vehicles around the areas.
For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
Open Sessions:
Would you like to find out more about the role, the team and what its like to work in our department? If so, we are organising an open session where you can virtually 'meet the team' on Monday 22nd December at 12:30 - 13:30. Sign up here.
Person specification
Essential qualifications/licenses:
- Full clean driving licence, to cover category B
- Minimum level 3/D in English and Maths
You will be required to provide evidence that you hold any essential qualifications/licenses at some point during the recruitment process. If you cannot provide evidence, your application will be withdrawn.
Required experience:
To be successful in this role you will need to have the following experience:
- High standard of driving skill and knowledge of the Highway Code.
- Basic computer literacy.
- Good written skills.
Additional Information
The Stafford post is based in Doxey.
The Bury St Edmunds post is based in Elmswell.
This post is offered on a Fixed Term Appointment (FTA).
For permanent Civil Servants, this role is only available on loan, so you must have your home departments approval to return to them at the end of the loan before you apply. There is no opportunity for a permanent Civil Servant to take on this role as a fixed term appointment. OGD applicants will be appointed on an inward loan and subject to the terms of the agreed inward loan. Internal candidates will return to their previous post at the end of the loan period, which will need to be agreed with your line manager in advance.
If you're employed by a non-departmental public body (NDPB) by moving jobs this will involve a change of employer and you may break the statutory rules on continuity of employment.
Eligibility
To be eligible for this apprenticeship, you must:
- Be aged 18 or over
- Minimum level 3/D in English and Maths GCSE
- Have the right work in the UK.
- Not be in full-time education.
- Not be in receipt of funding for other learning programmes at the point of enrolment for this apprenticeship.
- Have valid and eligible residency status and be resident in the UK for 3 years before the start of the apprenticeship. Full eligibility details can be found at Annex A. If you are not sure if you meet the residency requirements then please contact us before applying.
If you currently hold or are working towards a similar qualification of the same level or higher, then you will not be eligible to apply for this vacancy. In order to be eligible for our apprenticeship vacancy, any qualifications previously held or currently being worked towards must differ in content so that this apprenticeship provides substantial new skills. Additionally you must not already be over-qualified or over-experienced in this type of work.
If you apply and are found to possess the above: your application will not be considered; any offer of employment will be withdrawn, and your contract will be terminated.
This role is due to start in March 2026 so the successful candidates will need to be available then. The apprenticeship itself is expected to start June/July 2026.
The successful candidate must be able to pass the bespoke DVSA driving course designed for DVSA Enforcement Support Officers, failure to pass either element of the training may result in termination of your appointment.
Working hours, office attendance and travel requirements
Full time roles consist of 37 hours per week.
This role is not suitable for hybrid working and will require the successful candidate to work solely from their designated location (one of the locations cited in the advert) or, when required for business reasons, from other offices/work locations/visiting stakeholders.
Shift pattern details: A rotating shift pattern of early (06:00 - 15:30), late (14:00 - 23:30), and night (20:00 - 05:30) shifts applies at the Stafford (Doxey HRTI) location.
The role can be physically demanding, including getting in and out of cars and sitting in cars for long periods.
There may be occasional travel, with overnight stays as part of this role.
If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).
Visa Sponsorship
Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.
Licences
Qualifications
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Changing and Improving
- Working Together
- Managing a Quality Service
Benefits
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
- 8 Bank Holidays plus an additional Privilege Day to mark the Kings birthday.
- Access to the staff discount portal.
- Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
- Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
- 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
- Flexible working options where we encourage a great work-life balance.
Find out more about the benefits of working at DfT and its agencies.
Things you need to know
Artificial intelligence
Selection process details
How to apply:
Our selection process ensures a comprehensive assessment of each applicant's qualifications, skills, and potential fit within our organisation.
The selection process for this role will be:
Stage 1: Online test
Stage 2: Sift of personal statement
Stage 3: Interview
You must be successful at each stage to progress to the next stage.
Stage 1: Online test
At this stage, you will be assessed against the following Success Profile elements:
- Ability
After submission of the first stage of your application you will be invited to complete a Civil Service Judgement Test. If you successfully pass the test, you will be invited to complete the final stage of the application.
Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on 05/01/2026. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.
Our online test supplier will be performing scheduled maintenance between 4:00pm and 7:00pm on 14/12/2025 and 04/01/2026. There will be up to 1 hour during this time where candidates will not be able to access tests.
All online tests will be affected.
Impact for candidates
Candidates who are taking a test when the downtime starts will have their test paused. They will be able to pick up where they left off after the downtime. They can do this by accessing the test again from their application centre.
Candidates will not be able to launch new tests during the downtime.
Candidates reporting issues should be advised to return to take the test after 7:00pm on 14/12/2025 and 04/01/2026.
Stage 2: Sift
At sift, you will be assessed against the following Success Profile elements:
Experience you will be asked to provide a personal statement (750-word count). Please provide evidence of your Experience of the following:
- Your experience of having used your communication skills to engage others.
- Your experience of when you have remained positive, when adapting to change of working requirement or business need.
- Your experience of working effectively as part of a team while working toward a shared goal.
The sift will take place from Tuesday 6th January 2026.
Stage 3: Interview
At interview stage, you will be assessed against the following Success Profile elements:
- Behaviours Making Effective Decisions, Changing and Improving, Working Together, Managing a Quality Service
- Strengths
You will also be required to undertake a driving assessment. Guidance will be provided if you are invited to interview.
The interviews and assessment will take place from Thursday 22nd January 2026.
These interviews will be conducted in person at our advertised locations. Further details will be provided to you should you be selected for interview.
You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site .
Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change.
Further information on the selection process
We will also hold a 12-month reserve list for this role, which may lead to potential opportunities beyond the role you applied for. You can read more about our reserve lists here.
During your application, you should indicate which location(s) you wish to be considered for and, if successful, you will be placed on an individual list of candidates for each location. Candidates will be held on that list and drawn from it in merit order. We advise you to carefully consider which locations you wish to be considered for. If you decline an offer for a location you have expressed a preference in or have expressed an interest in more than one location and accept an offer, you will be withdrawn from any lists you may be held on. We may also offer candidates a location that they have not expressed a preference for where we have the requirement to do so but this will again be done on the basis of your place in the overall merit order and, in this event, you will not be removed from the list if you decline.
Should we receive a high volume of quality applications, we may invite a shortlist of the highest scoring candidates to interview. This means that some applications that meet the required standard could be placed on hold after the sift and invited to interview if the vacant position(s) remain unfilled. You will be notified if your application is being put on hold once the sift has been completed. Following interviews, any applicants remaining on hold will be notified by the panel of the next steps regarding their application.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.
Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if youre deaf, a Language Service Professional.
If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Document Accessibility
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.
Further Information
For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.
Pre-employment Checking
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Russell Simmons
- Email : russell.simmons@dvsa.gov.uk
Recruitment team
- Email : dftrecruitment.grs@cabinetoffice.gov.uk