estate manager jobs

Job Introduction
Property Manager - Hammersmith Talent Pool

What you'll do

We regularly recruit for Property Managers and are building a pipeline of candidates for future opportunities across our Operations Directorate. By joining our talent pool, you'll be considered for upcoming vacancies and we'll contact you when a suitable opportunity becomes available.

As a Property Manager, you'll be responsible for building positive relationships with residents and ensuring the homes and communities within your portfolio are managed effectively. You'll act as a visible and approachable presence, helping residents navigate property-related matters while ensuring services are delivered to a high standard.

Working closely with managing agents, contractors and colleagues across NHG, you'll take ownership of resident issues, drive service improvements and provide expert support on leasehold and property matters. Your ability to balance customer service, compliance and operational delivery will be key to success in the Property Manager role.

Future opportunities based in Hammersmith will cover one or more of the following patches: West & Central. If these patch locations are not suitable, please check our other Property Manager advert here: https://mytalent.nhg.org.uk/members/modules/job/detail.php?record=1956

How you'll do it

• Respond to resident enquiries, concerns and complaints, ensuring issues are investigated and resolved effectively.
• Develop strong relationships with residents, managing agents, contractors and stakeholders to support a positive resident experience.
• Carry out estate inspections and monitor compliance with health and safety requirements.
• Work with service charge teams to support the setting and management of service charges and related resident communications.
• Collaborate with repairs and planned maintenance teams to maintain homes and deliver improvement projects.
• Ensure managing agents fulfil their contractual obligations and that services and associated costs can be justified to residents.

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Essential:

• Strong customer service experience, ideally gained within a housing or property-related environment.
• Strong verbal and written communication skills and the ability to build positive relationships.
• Excellent problem-solving, influencing and negotiation skills.
• Customer-focused approach with strong analytical skills and attention to detail.
• Ability to manage workload effectively and prioritise competing demands.
• Strong IT skills and experience working collaboratively across teams.

Desirable:

• Previous property management experience.
• IRPM, ARMA or RICS qualification.

What happens next?

We regularly recruit for this role and use our talent pool to identify candidates who may be suitable for future vacancies.

As part of the process, applications will be reviewed and candidates may be invited to complete an assessment/screening call designed to help us understand their skills, experience and suitability for the role.

Candidates who successfully progress through our screening stage will be added to our talent pool and considered for future opportunities. When a suitable vacancy becomes available, we will contact talent pool candidates to discuss the role and invite them to attend a formal interview.

Due to the nature of talent pool recruitment, we may not contact all applicants immediately. We will retain your details in line with our recruitment privacy notice and will be in touch if a suitable opportunity arises.

Why it's rewarding

• You'll directly impact the satisfaction and well-being of residents.
• Every day offers new challenges that require problem-solving and people skills.
• You'll work closely with residents to create positive living environments.

Career progression

We have a defined progression route for our Property Managers to work towards which outlines the expectations and requirements for each level of the roles and their progression pathways. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. NHG supports our staff in gaining their professional qualifications.

What's in it for you?
With us, you'll have plenty of opportunities to grow and develop your career and be part of hugely diverse workforce. Nearly 70% of our colleagues are from a diverse background, and we're also a Stonewall diversity champion and a Disability Confident employer.

We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees

For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

Should a redeployee apply for this role, their application will be considered before any others.

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Attached documents

• Role profile
• Recruitment pack - General OPS_March2024_v2 (2) (2).pdf
• NHG Regional patch map.pdf