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Administration Volunteer

About Us

The Afghanistan and Central Asian Association (ACAA) is an award-winning British charity based in London and established in 2001 with a long history of delivering advice, support and integration support for refugees and asylum seekers across the UK. ACAA was founded by Dr Nooralhaq Nasimi, who arrived as a refugee in the back of a refrigerated container with his young family in 1999. The charity has steadily grown and is now the largest Afghan diaspora-led charity in the UK, with 5 offices across the UK - Hounslow, Wembley, Harrow, Birmingham and Liverpool.

ACAA has a solid reputation for high quality, culturally sensitive services based on utilising the lived experience of its’ Director, Trustees, staff and volunteers. Most recently, ACAA has been awarded the Queen’s Award for Voluntary Services and the Founder Dr Nooralhaq Nasimi has received both the British Citizens’ Award and the MBE. Dr Nooralhaq Nasimi has been awarded the Honorary Doctorate Degree by Royal Holloway.

Our core services in the UK include:

• Education, training and development opportunities – ESOL for Integration, Supplementary Schools, British citizenship test preparation, business and employment advice and support, Assistance with financial issues, benefits issues, CV and Cover letter writing workshops, practice Job Interviews, support with digital skills, 1:1 pastoral support, skills/training, in particular ESOL skills for work, Volunteering and Work Placements, Job Brokerage
• Women’s outreach and women-only projects – empowerment, development, advice and support
• Legal and advice clinics to Advice Quality Standard and OISC accreditation, using volunteers and pro bono solicitors, focusing mainly on immigration, housing, business and employment issues
• Social and cultural activities and events promoting community cohesion, music and fitness, volunteering
• Football, Yoga and Zumba sessions for disadvantaged and socially excluded women and girls

Key Duties

We have recently opened our new Refugee Centre Branch in Bootle/Liverpool and are looking for Volunteers. A unique opportunity to get involved in a refugee charity based in Bootle/Liverpool.

• Maintain diaries and schedules
• Respond to and coordinate responses to inquiries by mail, e-mail, and phone
• Carry out ad hoc small-scale research and analysis
• Prepare briefing papers and speeches as necessary
• Organise and maintain the department and files of the office
• Ensure smooth organisational communication and at times makes changes in procedures to deal with variations in workload
• Prepare for and take minutes at meetings
• Other tasks and responsibilities as necessary.

This position is based in Bootle/Liverpool - In-person/Remote/Hybrid.

Qualifications and Person Specification

The successful candidate should need to meet the following criteria:

• Excellent communication skills with an emphasis on written and spoken English plus analytical skills
• Strong administrative skills
• A keen attention to detail and ability to prioritise as well as multitask
• Flexible and resourceful approach to work and a “can do” attitude
• Professional demeanour when giving and taking information in writing, in person, and over the phone
• Capacity to work in a highly pressured environment, while remaining calm
• Ability to take initiative and prioritise tasks, excellent time-management, problem-prevention, and problem-solving skills
• Ability to maintain confidentiality of sensitive information
• Proficiency with Microsoft Office
• Willingness to travel as necessary
• Ability to work on their own initiative as well as work as a team player.

Key Skills Required

• Interpersonal Skills
• Communication Skills
• Time Management
• Critical Thinking
• Research and Analysis
• Innovation
• Receptiveness
• Technical Proficiency

Job Types: Internship, Volunteer

Pay: £0.01 per year

Benefits:

• Company events
• Discounted or free food
• On-site parking
• Work from home

Work Location: In person