Skip to main content
Post your CV and find your next job on Indeed!

events management jobs

Sort by: -
    • Member escalations, and health and safety at events.
    • Live events : 5 years (required).
    • Travel expenses to and from events covered, plus overtime.
    • Lead social execution for launches, events, partnerships, and brand moments.
    • You’ll set the vision, build the strategy, lead a high performing team, and create…
    • Knowledge of health and safety and risk management within a public-facing environment.
    • Whether you come from conference and events, hospitality, facilities…
    • Ownership and completion of events/projects in a timely manner.
    • Great commercial acumen with proven experience of managing events from implementation through to…
    • Any other reasonable duties associated with event delivery and management.
    • Significant experience coordinating events, conferences, or large meetings.
    • Ensure excellence in hospitality, facilities management, compliance and health & safety.
    • Manage membership administration, member relations and Club events.
    • Deputising for the Academy Director if and when required and representing the college at events as required.
    • Providing day to day management for the curriculum…
    • Proven experience in end-to-end project management of large-scale events.
    • Deep operational understanding of event catering, supplier management, and F&B trends.
    • This role also offers excellent development opportunities in event management, project management, stakeholder engagement and international event delivery, all…
    • Strong knowledge of ITIL service management principles, service acceptance processes and operational readiness frameworks.
    • You will have experience of leading organisational change, transformation programmes, project management offices or continuous improvement activity in a complex…
    • Experience at running numerous events and functions.
    • The successful candidate will have the ability and passion to assist in the efficient management of all…
    • Strong customer relationship management skills and ability to negotiate.
    • Knowledge of revenue management and account profitability, and RFP.
    • Travelling to customer meetings and events about once a month, with occasional overnight stays.
    • This could be account management, client services, customer…
    • * Previous management or operational experience.
    • * A senior position within a growing Scottish events business.
    • JAM Events* | Cumnock, Ayrshire.

People also searched:

events manager
venue operation manager
london event venue
tour manager
management trainee
management vacancies
marketing
retail manager
senior management
wedding

Job Post Details

Service Desk Coordinator
OpenSourced LTD
London SW20 9HQ
£36,090.13 - £45,657.75 a year
Permanent, Full-time

Job details

£36,090.13 - £45,657.75 a year
Flexitime, Annual leave, Company pension, Company events
Permanent, Full-time
Flexitime
London SW20 9HQ

Full job description

Service Desk Coordinator

Location: Central London (Office-based)

Contract: Permanent, Full-Time

Salary: £30-45K

We are representing a leading provider of high-end residential and hospitality technology solutions, known for delivering beautifully integrated systems and exceptional long-term client support. They work closely with design teams, contractors, and premium clientele, offering comprehensive services across IT, lighting, audio-visual, control systems, and immersive environments.

They are seeking a highly organised Service Desk Coordinator to join their busy Concierge team. This position is vital in ensuring smooth service delivery, exceptional client care, and efficient management of all support activity.

Role Overview

The successful candidate will oversee the administration and progression of all service tickets, coordinating communication between clients and engineers. You will act as the first point of contact for incoming queries via phone and email, classify and allocate tickets, and ensure that client expectations are met throughout the support process.

This role involves substantial client interaction and requires someone who thrives in a dynamic environment, works well under pressure, and can manage changing priorities effectively.

Key Responsibilities

  • Manage the service inbox daily, prioritising email enquiries in line with SLAs and urgency.
  • Maintain and update the CRM system to ensure accurate client information before distributing tasks.
  • Allocate engineers to service tasks, considering availability, capacity, and workload.
  • Ensure sufficient engineer coverage for urgent tasks and emergencies.
  • Monitor service progress and ensure timely completion.
  • Maintain clear and professional communication with clients throughout the process.
  • Re-allocate or re-schedule engineers as required to accommodate changes.
  • Support with quoting and ordering parts when needed.
  • Coordinate contract renewals and manage Concierge contract proposals.
  • Schedule on-call rotas and monitor annual leave for the engineering team.
  • Assist in evaluating contract efficiency and supporting overall service department performance.

Skills & Experience Required

  • Strong administrative skills with excellent accuracy and attention to detail.
  • Background in scheduling or coordination within a busy service environment.
  • Exceptional communication skills and a confident telephone manner.
  • Ability to multi-task, prioritise, and handle competing demands.
  • Proficient with Microsoft Office and ticketing/CRM systems.
  • Experience in IT, engineering, audio-visual, or a related technical support environment (preferred).
  • Ability to build strong and professional relationships with colleagues and clients.

Benefits

  • Competitive salary and benefits
  • 23 days annual leave + UK bank holidays + birthday off
  • Company pension
  • Regular social events
  • Ongoing professional development opportunities
  • 37.5-hour working week

Job Types: Full-time, Permanent

Pay: £36,090.13-£45,657.75 per year

Benefits:

  • Company pension
  • Flexitime

Work Location: In person

Let Employers Find YouUpload Your Resume