field service engineer jobs

Last Mile Engineering is searching for an innovative and solutions-oriented engineering project leader to lead initiative of developing and delivering next generation, world-class Last Mile transportation systems. Are you an innovative leader that wants to design the next generation of world-class delivery station and logistics systems across the globe? Do you want a high level of ownership in solving complex problems? Does the challenge of designing systems that leverage ground breaking automated material handling equipment, packaging technologies and robotics appeal to you? If so, we have the job for you!

This highly visible, cross-functional role will require effective collaboration and efficient communication with multiple teams (Product, Tech, Program, Finance, Legal, SMEs, Local Ops, GP, etc.) and global stakeholders. The right candidate is proactive in understanding and communicating critical business needs, and knows how those translate into solutions. This person must have experience building long-term, strategic relationships, and becoming influential partners. This position requires heavy verbal and written communication on status, risks and our sourcing pipeline.

This role is a great fit for a professional team-player who is flexible, and very comfortable with ambiguity. The successful applicant will merge a strong technical depth with bar raising communication skills. The Engineer will possess a strong business and project management background, and is able to thrive and succeed in an entrepreneurial environment, and not be hindered by opposing priorities. They will not only successfully develop and drive programs across teams, but is willing to roll up their sleeves, dive into the weeds to get the job done, focusing on the data and details to ensure the right inputs are top of mind for our customers and stakeholders.

To be successful in this role you will need to be able to influence and work with senior leaders across multiple organizations and geographies. You will work with organizations such as Worldwide (WW) Engineering and Design, WW Tech SME, Last Mile Delivery and Tech as well as Operations to innovate at scale and drive the development roadmap.

Key job responsibilities

• Lead and coordinate design and innovation efforts to develop optimal solutions for the delivery station network through equipment specification, material flow, process design, site layout, and intellectual property considerations.
• Track existing and set up new metrics as required to validate vendor and team performance
• Report on performance in weekly and monthly forums with partner teams and senior leadership
• Set measurable targets that align with the overall goals of the organization
• Comprehend the technical requirements of our internal customers and become an expert in field
• Influencer: Innovative pioneer with the ability to identify opportunities and influence organizations to gain support and overcome resistance with data and persuasion.
• Significant experience overseeing partner teams through good judgment, making and data.
• Doer: Ability to successfully deliver end-to-end technology and vendor operations projects, working through the many obstacles along the way
• Communicator: Ability to present to senior leadership, communicate expectations and requirements equally well with business and technology teams, and capacity to write well-reasoned and data-oriented proposals, performing your own data examination as necessary
• Problem Solver: Ability to utilize exceptional problem-solving skills to work through difficult tasks