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Job Post Details
This job has expired on Indeed
Estates DSR Business Analyst
Estates DSR Business Analyst
Job details
Full job description
Details
Reference number
Salary
Job grade
Contract type
Business area
Type of role
Property
Working pattern
Number of jobs available
Contents
- Location
- About the job
- Benefits
- Things you need to know
- Apply and further information
Location
Please note that for candidates requesting to work in Newcastle, this role will be based at Benton Park View from September 2025, and then at 1 Pilgrim Place in Newcastle city centre by the end of 2027.
About the job
Job summary
The Department for Work and Pensions (DWP) is one of the governments largest public service departments with a sizeable annual budget, serving over 20 million citizens.
The estate spans 1.4 million square metres across 800+ sites and supports around 78,000 colleagues.
Our vision includes DWP colleagues, supply chain, partners and, most fundamentally, the customers the Department exists to serve. They are the reason for our existence.
We are responsible for the day-to-day operation of our vast Estate by managing a private sector supply chain that delivers essential services such as Security Guarding, Maintenance, Property and Leasehold Management, Construction, Cleaning and Facilities Management.
DWP Estates is not just about maintaining buildings - its about transformation. Our strategic goals include:
- Transitioning to a smaller, more affordable, and adaptable estate to meet future needs
- Investing in infrastructure through planned replacement works
- Embedding sustainability in line with Government Greening Commitments (GGCs)
- Delivering cost-effective services while maintaining high standards
- Creating a professional, best-in-class working culture across the Government Property profession
Our Estates strategy ambitions have been refreshed to take us through to 2030:
- OPTIMISE: Continue to transition to a more affordable and adaptable DWP estate that creates productive environments
- INVEST: Investment in an improved environment that better meets the needs of customers and colleagues and minimises service disruption
- SUPPORT the drive for sustainability throughout DWP
- DELIVER: Expertly deliver improving, cost-effective services for DWP
- THRIVE: Continue to develop a working culture for DWP Estates that is best in class across government
There is no better time to join the award winning DWP Estates team.
Job description
Job Overview
The Estates Data, Systems & Reporting (DSR) teams mission is to serve as an agile enabler and assurer to DWP Estates in delivering its strategy through the whole data lifecycle for reliable, validated and assured data, systems and insight. This is in part achieved through delivery of the Estates Data & Systems Strategy, considering the DWP, DWP Digital and DWP Estate Strategies in its formulation.
The Data, Systems & Reporting Business Analyst role will be pivotal in bridging the gap between business / functional needs and data, reporting and technical solutions, particularly in the data-driven and systems-focused environment of DWP Estates. Reporting to the Estates Systems Governance & Security Lead, you will work closely to establish business requirements and ensure the systems landscape is optimised to meet these, as well as informing the procurement pipeline for future systems.
Based in the ESMA function within the Estates Directorate, you will be responsible for identifying, alongside business stakeholders and technical teams, service and process improvement opportunities, supporting implementation of any proposed solutions.
Digital, Data and Technology Profession Capability Framework
This role sits within the following:
- Job Family Digital & Data
- Core Role Senior business analyst
- Level Expert
Key accountabilities
Requirements Gathering & Analysis
- Elicit, analyse, and document business requirements for new and existing data and systems solutions.
- Facilitate workshops, interviews, and stakeholder sessions to capture functional and non-functional requirements.
- Gather and document business requirements for new data, systems, ensuring requirements are clear, concise, and meet business needs. Communication of requirements to Digital and Commercial teams.
- Gather and document business requirements from various departments, ensuring that system design and implementation meet the needs of the DWP Estates business.
Process & Systems Improvement
- Analyse current business processes and identify opportunities for improvement.
- Support design and implementation of system enhancements and new solutions, ensuring alignment with Estates Data Strategy and DWP Digital standards.
Data Governance & Assurance
- Contribute to the development and implementation of a cohesive Data Governance Framework.
- Ensure compliance with data protection, security, and interoperability standards across Estates systems.
Stakeholder Engagement
- Engage with stakeholders to understand their data and systems needs and translate these into actionable requirements.
- Act as a liaison between Estates business teams, technical teams, and suppliers to ensure mutual understanding of requirements and deliverables.
- Represent Estates in digital sprints and governance forums, escalating issues where necessary.
- Building effective relationships with a diverse range of internal and external stakeholders.
Documentation & Reporting
- Produce clear documentation including business requirement documents, process maps, and user stories.
- Develop reporting tools and dashboards to support operational and strategic decision-making. Support in the development of new reporting initiatives that support strategic business objectives, working closely with senior management to ensure alignment with overall business goals.
DDaT Skills Mapping
- Data governance and assurance.
- Process modelling and systems integration.
- Reporting and dashboard development (Power BI, SQL).
Leadership attributes and behaviours
At DWP, our leadership attributes and behaviours are aligned with the Civil Service Success Profiles to ensure we deliver high-quality public services. As a Data, Systems & Reporting Business Analyst in the DWP Estates Data & Systems Team, you will demonstrate the following leadership qualities:
Leadership & Strategic Thinking
- Provide clear direction and guidance on data and systems initiatives, ensuring alignment with Estates transformation goals.
- Facilitate communication and alignment across systems, data governance, and digital transformation initiatives.
Communicating & Influencing
- Engage effectively with senior stakeholders, suppliers, and cross-functional teams.
- Communicate technical concepts in a way that is accessible to non-technical stakeholders.
- Ensure transparency by maintaining clear documentation of business needs, functional requirements, and change requests.
Delivering at Pace
- Proactively manage and coordinate multiple priorities, including WPS mobilisation and strategic projects.
Problem-Solving & Decision-Making
- Identify and address system and data integration challenges, proposing practical and effective solutions.
- Use data-driven insights to support evidence-based decision-making.
Working Together
- Foster a collaborative approach across DWP Digital, Estates, WPS, and business stakeholders.
- Align with DWPs wider digital transformation strategy to enhance estate management capabilities.
- Build and maintain strong relationships with integrators, suppliers, and internal teams to drive system improvements.
Changing & Improving
- Champion continuous improvement in system, data management and governance processes and digital collaboration.
- Identify opportunities for automation and innovation to enhance data management.
- Ensure alignment with DWPs digital roadmap and wider government transformation objectives.
By embedding these leadership attributes and behaviours, the Data, Systems & Reporting Business Analyst will play a critical role in driving digital innovation, data governance, and operational excellence across DWP Estates
Person specification
Essential Skills & Experience
- Strong analytical and problem-solving skills with experience in business process modelling.
- Knowledge of multiple digital platforms and how they integrate within large organisations.
- Ability to manage stakeholders at all levels and communicate complex ideas clearly.
- Familiarity with Agile delivery methodologies and tools (e.g., Jira, Confluence).
- Extensive experience in business analysis, preferably in a data and systems context or environment
- Proven track record of engaging with stakeholders to gather and document business requirements
- Knowledge of estates, facilities management, and associated services is a significant advantage, as it will enable you to understand and address the specific needs and challenges related to asset maintenance and operational efficiencies
- Relevant and strong data-related experience, including data analysis & data integration
- Understanding of GDPR, data ethics, and security standards.
- Strong problem solving and decision-making skills with the ability to articulate solutions to the team and wider stakeholders.
- Excellent written and verbal communication skills & Excellent attention to detail.
- Strong stakeholder management skills.
- Familiarity with the suite of MS Office products, including the use of Word, Excel, PowerPoint and Teams.
Qualifications/professional memberships
Desirable
While not essential, the following qualifications and certifications would be advantageous for a Data, Systems & Reporting Business Analyst in DWP Estates:
- BCS Business Analysis Foundation or International Diploma in Business Analysis.
- Agile or Scrum certifications (e.g., Scrum Master, AgilePM) for working in iterative delivery environments.
- Data-related certifications such as SQL, Power BI, or data modelling tools.
- ITIL Foundation for service and process improvement in systems landscapes.
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Communicating and Influencing
- Working Together
- Delivering at Pace
- Managing a Quality Service
Benefits
DWP have a broad benefits package built around your work-life balance which includes:
- Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
- Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave.
- Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
- Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
- Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service.
- Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
- An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.
Important Information Visa Sponsorship
For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed.
Location
Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time.
Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed
Hybrid Working
This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.
If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.
If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.
Successful candidates will be posted in merit order based on your location preferences and the geographical requirements of the business
Things you need to know
Artificial intelligence
Selection process details
STAGE 1 - APPLICATION & SIFT
As part of the application process you will be asked to provide a Personal Statement of no more than 1000 words against the essential criteria as outlined above. You will also be asked to provide a short CV.
Your CV should be fairly short and just evidence very brief details of your work history and Qualifications.
While your CV is not formally scored it will be used to validate the evidence of your Personal Statement.
Please do not submit a speculative application where you do not meet at least 50% of the essential criteria as these applications will be unsuccessful. Do not include Behaviour examples within your application as these will not be assessed in the sift and will only be used at interview stage.
Further details around what this will entail are listed on the application form.
There will be an initial sift of applications based on the Personal Statement only, so please ensure you evidence how you meet the Essential Skills, Knowledge & Experience requirement contained in the vacancy in this section. This will form a short list for interview.
STAGE 2 - INTERVIEW
All candidates who are successful at the sift stage will undertake a single virtual video interview.
There, you will be assessed against the experiences listed in the essential criteria.
You will be asked Behaviour Questions as specified in the vacancy. You will also be asked additional questions to validate your technical knowledge which will be measured against the essential criteria as specified in the vacancy. Your will also be asked some strength questions.
Currently the sift is scheduled to take place w/c 5th January 2026 and interview dates either w/c 12th or 19th January 2026 . Interviews are scheduled to take place virtually and dates are subject to change.
Further Information
At the Department for Work and Pensions (DWP) we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
Find out more about working for DWP on the DWP Careers Hub.
Reserve List
A reserve list may be held for a period of 12 months from which further appointments can be made.
If you are placed on a reserve list but we cannot immediately offer you a post, please note:
- If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up the post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual Part Time Working Pattern cannot be accommodated in the initial role offered or in cases of serious ill health).
- If DWP makes an offer of an alternative role or location to that which you originally applied for, and you decline that offer, you will be able to remain on the reserve list.
Disability Confident Scheme
If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.
Reasonable Adjustments
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should contact the Government Recruitment Service via DWPRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Integrity, plagiarism, Civil Service Principles and the use of Artificial Intelligence (AI)
The Civil Service values honesty and integrity and expects all candidates to abide by these principles.
Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words.
Examples of plagiarism can include:
- Presenting the work, ideas and experience of others as your own
- Copying content or answers from an online or published source that is not your own
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Disclosure and Barring Service and Internal Fraud Database Checks
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
If successful and transferring from another Government Department, a criminal record check will be carried out.
Important
New entrants are expected to join on the minimum of the pay band.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. If you are a current employee and are successful you must be able to be released from your current post within four weeks.
Those on protected TUPE/ COSoP terms and conditions applying on promotion or voluntary permanent level move will adopt DWPs Terms and Conditions and this may have a different impact on pay and allowances. Please review this prior to acceptance of a role.
Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. Accepting a post will be taken to mean acceptance of revised terms & conditions.
Civil Servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at the Childcare Choices Website.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : John Butcher
- Email : john.butcher@dwp.gov.uk
Recruitment team
- Email : dwprecruitment.grs@cabinetoffice.gov.uk
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.