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Job Post Details
This job has expired on Indeed
Application Operations Engineer
Application Operations Engineer
Job details
Full job description
Details
Reference number
Salary
Job grade
Contract type
Business area
Type of role
Engineering
Information Technology
Working pattern
Number of jobs available
Contents
- Location
- About the job
- Benefits
- Things you need to know
- Apply and further information
Location
Please find further information on the Corporate hub locations here.
Please note that for candidates requesting to work in Newcastle, this role will be based at Benton Park View from September 2025, and then at 1 Pilgrim Place in Newcastle city centre by the end of 2027.
About the job
Job summary
Are you experienced in live service IT Service Management?
Do you want to help shape a constantly evolving function in one of UK governments largest IT environments?
Do you pride yourself in having the technical ability to fix complex issues and continuously improve systems?
The primary role of Centralised Application Support Services (CASS) is to provide application operations which deliver continuity of service for our users across DWP Digital services.
As an Application Operations Engineer, you will be:
- Working collaboratively with teams across Digital Group to ensure smooth running of operational processes.
- Providing service management expertise and technical skills to ensure service availability and the appropriate respond when issues occur.
- Affectively utilise Incident, Problem and Change and Release Management. as well as automating and innovating via continuous improvement to enhance the services we provide for citizens.
If this is something that interests you, apply today.
Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.
Job description
As an Application Operations Engineer, you will support, manage, maintain, and continuously improve a single application or a suite of applications from a technical and IT Service Management perspective. These applications will range in technology, from Linux to Windows servers, relational and non-relational databases, Cloud and On-Premises based servers and various third-party software. There is also scope to be involved in the management of certificates and key exchanges and the diagnosing of networking issues.
You will follow IT Service Management best practice, using frameworks like ITIL 4, Agile and Scrum to ensure service and operational processes run smoothly and deliver value for the end user community. This includes:
- Proactively and reactively raising and investigating incidents. Troubleshooting issues reported by users and responding to customer requests.
- Carry out the investigation of relevant problem records for their applications.
- Actively contributes to the implementation of remedies and preventative measures.
- Proactively monitoring applications to ensure their health, availability, and stability.
- Raising, coordinating, and deploying changes into the test and live estate.
- Carrying out any required testing as part of these releases.
- Actively raise knowledge articles to provide guidance to other users and escalate ownership where required.
- Ensure all knowledge articles within the service you support are raised and are kept current, reviewed and are in line with best practice.
You will also work in a team with other Application Operations Engineers. This includes:
- Sharing your knowledge, experience and best practice including with Associate and fellow Application Operations Engineers.
- Escalating to Senior Application Operation Engineers and Lead Application Operation Engineers on success stories and service issues.
- Developing and maintaining strong working relationships with a multi-disciplinary team, including Service Owners; DevOps and Site Reliability Engineers; Architects; Testers; Business Analysts; Process Owners; external partners; Other Government Departments and many others.
- Taking the lead on or contributing to the identification and where possible implementation of continual service improvements with regards to both technical and process improvements.
- Actively raise risks when identified during your course of work and escalate ownership where required.
- Being an active member of Centralised Application Support Services function, sharing best practice and knowledge across the function.
- You will also take accountability for the development of the associate members within your team.
- You will have a good range of technical skills allowing you to carry out the investigation of regular issues and implementation of routine changes. You will have escalation routes for more complex issues. You will be expected to share your knowledge with Associate Application Operations Engineer.
You will also be required to support your applications out of hours through a scheduled on-call rota. There will be a contractual requirement to join an on-call rota providing overnight cover, for example, 16:00 08:00 on weekdays, and 24 hours for weekends and bank holidays. The cover is shared around the team and would normally equate to being on-call for a week, every other week.
Person specification
See selection process for further details.
If you would like to learn more about the role, please contact richard.hanley@dwp.gov.uk.
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Leadership
- Managing a Quality Service
- Working Together
Technical skills
We'll assess you against these technical skills during the selection process:
- Service Management
Benefits
We also have a broad benefits package built around your work-life balance which includes:
- Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
- Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave.
- Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
- Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
- Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service.
- Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
- An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.
Hybrid Working
This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.
If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.
If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.
Salary Information
Pay for this role is from £38,772 to £39,621.
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer will maintain their current salary.
Existing Civil Servants who gain promotion will either move to the bottom of the grade pay scale or get a 10% increase to their current salary whichever would be the greater.
Things you need to know
Artificial intelligence
Selection process details
(https://careers.dwp.gov.uk/how-we-recruit/)
Stage 1: Application
Your application will consist of four parts:
1. A Personal Details application form.
2. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed.
3. Personal statement - up to 750 words. This statement should be used to provide examples of how you meet the essential criteria below:
- User Focus Evidence of successfully communicating complex technical information to stakeholders whilst influencing their decision making.
- Continual Improvement Evidence of proactively seeking and implementing improvement initiatives from a technical and process angle.
- Service Focus Evidence of collaborating with other technical teams to provide a quality service.
4. Technical statement (up to 250 words). The following statement is aligned to the required technical skill of Service Management.
-
Previous experience providing the technical application support of services during major incidents including the understanding and exposure of the ITIL Service Management Framework.
If you do progress to a full sift, you will be provided with one combined overall assessment score for both your employment history and Personal Statement.
For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.
Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign.
Important Information
- You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form.
- Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
- If your employment history, personal statement or technical statement contain any personal details your application will be withdrawn.
- Artificial Intelligence can be a useful tool to support your application; however, all examples and statements provided must be truthful, factually accurate, and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own), applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. A candidates guide to artificial intelligence (AI) in recruitment.
Stage 2: Interview
If youre successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the following Behaviours:
Changing and Improving
Leadership
Managing a Quality Service
Working Together
Interviews will take place from mid-January 2026. Interview dates to be confirmed.
Questions in Advance
To help you prepare and settle into the interview you will be sent the behaviour questions in advance of the interview, 7 days prior to your interview.
These questions should be treated as confidential and should not be shared. The interview panel may ask you other questions which will not be shared in advance, including follow-up questions, and those about your Behaviours. Candidates should be asked further probing questions if their response is deemed to require further information to determine suitability for the role.
Candidates are strongly encouraged to secure their interview slot promptly to ensure fairness in preparation time with the questions provided in advance.
Other information:
If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.
All successful candidates and those placed on reserve will be posted in merit list order by location.
For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed.
Security Clearance Requirement
You must meet the security requirements before you can be appointed. The level of security needed is security check.
Applicants for this post must have lived in the UK for 5 years or more during their lifetime for DWP to accept National Security Vetting applications at the Security Check (SC) level. Requests to apply for SC will always be supported where people have lived in the UK for the last 5 years but will be subject to a pre-assessment if they have lived outside the UK during this period.
For further information on National Security Vetting please visit the Demystifying Vetting website.
Further Information
Find out more about Working for DWP
For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.
A reserve list may be held for a period of 3 months from which further appointments can be made.
Reserve list candidates will be posted in merit order by location.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.
For further information on reasonable adjustments, terms and conditions and how we recruit visit the How We Recruit, page
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter .
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Richard Hanley
- Email : richard.hanley@dwp.gov.uk
Recruitment team
- Email : digitialrecruitment.grs@cabinetoffice.gov.uk