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    • Processing bets and assisting with customer queries.
    • Building relationships with our customers and providing an excellent customer service.
    • Providing top class customer service including teas and coffees.
    • Hours: 9.00am to 3.00am days, evenings and night shifts.*.
    • Flexibility to work any night.
    • Excellent customer service skills.
    • Previous customer service experience beneficial but not essential.
    • Focusing on the unique needs and opportunities of each…
  • View similar jobs with this employer
    • Processing bets and assisting with customer queries.
    • Building relationships with our customers and providing an excellent customer service.
  • View similar jobs with this employer
    • Attending to all customer queries quickly and knowledgeably.
    • Employee wellbeing support through our Employee Assistance Programme.
    • Positive and enthusiastic with a passion to learn and deliver fantastic customer service.
    • Driving performance within the H&I Sales channel through continuous…
    • Use data insights to support targeted marketing, promotions and customer engagement initiatives.
    • Support the development of customer loyalty and retention…
    • Table/ER/gaming machine transactions;
    • To have a sound knowledge of the relevant cash desk and gaming procedures manuals.
    • To process petty cash and expenses.
    • Providing high quality customer service including teas and coffees.
    • Hours: 7pm-7am (12 hour shifts) -3 shifts per week- 36 hours*.
    • Ability to coach, support and motivate colleagues.
    • Exceptional customer service and decision-making ability.
    • Schedule:* 40h/week (including nights and weekends)…
    • Minimum of 1 years’ customer service experience.
    • Ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming…
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    • Delivering consistently exceptional customer service and ensuring our customer’s a great customer journey, resolving complaints and issues when necessary.
  • View similar jobs with this employer
    • Delivering consistently exceptional customer service and ensuring our customer’s a great customer journey, resolving complaints and issues when necessary.
  • View similar jobs with this employer
    • Building relationships with our customers and providing an excellent customer service.
    • Opening and closing the shop, with support from your team as required.
    • Monitor customer activity and support responsible gambling procedures.
    • Assist customers with gaming machines and venue facilities.

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Customer Service Advisor
Concentrix
·
3.3
Cape Town, Western Cape

Job details

Pay information not provided
Cape Town, Western Cape

Full job description

Location
Cape Town, South Africa
Language
English

Summary

Join Concentrix Today!

Description

Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign.

You’ll be working on-site from our vibrant Cape Town office, where creativity meets cutting-edge technology. All the while, you’ll become part of a community of like-minded individuals who become friends for life.

This Customer Support Advisor role at Concentrix is a great match if you have:

  • 2 years customer service experience, call centre AND / OR 6 months Utilities experience
  • Ability to type 25wpm (Essential)
  • Must have passed Grade 12
  • Ability to work rotational shifts aligned to UK business hours
  • Proficient in English verbal communication
  • Minimum B2 (English Language level, Email Writing and Computer Lit)
  • Are self-motivated and highly responsible

What is in it for you?

In this role, we offer benefits that help you support your unique lifestyle:

  • A monthly basic salary of R7524
  • Fantastic Employee Assistance Programme (EAP)
  • The company covers medical aid for the main member
  • Subsidised transport
  • Group life cover
  • Access to financial well-being sessions, will-writing sessions and stress management sessions
  • Team building and upskill training opportunities
  • Interactive and inclusive company culture


What will you do in this role

  • Be able to demonstrate knowledge and practical application of supporting customers in vulnerable circumstances, which should include financial, mental and physical vulnerabilities.
  • Be able to demonstrate good listening skills
  • Be able to demonstrate and show experience of being able to negotiate with customers in hardship, ensuring the result is a suitable, affordable repayment plan.
  • Actively working in a customer-focused environment which specialises in supporting customers who are struggling financially or with extra needs
  • Have a full understanding of the implications of vulnerability and how to proactively identify these circumstances and apply positive outcomes for customers.
  • Demonstrate a superior level of empathy whilst efficiently supporting the customer.
  • The candidate should show a high level of emotional maturity that indicates a deep understanding of the impacts of vulnerability / financial hardship and how this can impact the customer.
  • The candidate should be able to sensitively question the customer and demonstrate they can relate to the customer's circumstances.


Ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we’ll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!


With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.


Eligibility to work
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position, and the appointment will be made in line with the company’s EE Plan.


Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

#ConcentrixSA

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