gaming customer support jobs

Our Pub & Grill teams are the life and soul of the party, and as a Team Leader, you’ll be right at the centre of it all! Leading by example, you’ll support and motivate an energetic, fun, and friendly team to deliver outstanding service and create unforgettable experiences for our guests. From welcoming customers and ensuring smooth service to keeping the team buzzing during busy shifts, you’ll help make sure every guest leaves happy and excited to return. Our Pub & Grills are the beating heart of the action - full of energy, great food, and a vibrant atmosphere. With multiple screens for the big games and regular special events that bring the weekend to life, there’s never a dull moment at Village Pub & Grill. As Team Leader, you’ll help keep it all running seamlessly, ensuring every shift is something to be proud of.

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits* such as…

• Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
• 30% discount on and off shift in our Village Hotel Starbucks stores
• Excellent training and development including our Rising Stars and Talent Academy programmes
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream
• Access to our Employee Assistance Programme, offering support and counselling
• Flexible working hours
• A fun, supportive and inclusive work environment with regular team events
• Excellent Reward and Recognition Incentive schemes
• Anniversary rewards for key milestones of service
• Electric car salary sacrifice scheme
• Have your birthday off guaranteed
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay
• Company Pension scheme
• Life Insurance
• T&C’s apply based on your contract

But what we need from you…

• 
  A smile, a great personality and a willingness to learn. That’s it!
• All we ask is that you must be an excellent team player, and be warm, friendly and engaging. We will teach you the rest!

Come and be part of something new & something special - Work, Grow & Play the Village Way!