gaming customer support jobs

Description

What you'll be doing

• Own, maintain, and prioritise the Tribe and Team backlogs in line with the strategic direction set by Tribe Leaders.
• Contribute to the Bede Product Roadmap for your product area.

• Play a key role throughout the Bede Software Development Life Cycle within your Tribe.
• Work closely with Product Managers to understand customer needs and business strategy.
• Engage with stakeholders to identify and capture problem statements and objectives.
• Represent the voice of the stakeholder (whether a client or Bede sponsor).
• Translate high-level objectives into clear, detailed user stories with acceptance criteria and see them through to execution.
• Take full accountability for product quality and sign off features at the end of each sprint.
• Collaborate with engineering teams to produce sprint reports and project delivery dates for small to mid-scale projects (large-scale projects will have a dedicated Project Manager).
• Support defect triage for internal and external issues.

• Be the subject matter expert for your Tribe’s product area.
• Own and maintain product documentation, ensuring gaps are filled and kept up to date.
• Create and contribute to platform release notes and feature documentation.

• Build and maintain positive relationships with clients and internal stakeholders.
• Support continuous improvement practices within your Tribe.
• Gather feedback from customers and stakeholders to inform future iterations and drive continuous product improvements.
• Bring curiosity and drive to become an expert in your product area.

What we are looking for

• Experience working in a technology environment, with hands-on professional experience as a Product Owner or a similar role.
• Strong experience in Agile development (Scrum, SAFe, or other Agile framework qualifications would be a bonus).
• Excellent communication skills, with confident use of English (both written and verbal) to engage effectively with technical teams, stakeholders, and clients.
• A proven track record in software development with full end-to-end project lifecycle experience.
• Solid understanding of web-based systems development.
• Customer-focused, with the ability to identify and clearly articulate product requirements.
• Strong analytical, planning, problem-solving, and organisational skills.

What we can offer you

• A friendly, flexible and trust-based approach to working
• 25 days annual leave, plus 8 bank holidays and a typically very generous Christmas break
• The use of a mobile phone or tablet of your choice, with the monthly contract covered by us
• ‘Select Enhanced’ Bupa private healthcare - access from day 1 which covers all pre-existing conditions
• Fully matched private pension scheme (up to 8% matched)
• Life Assurance which pays out x4 of your salary to a nominated person(s)
• Employee Assistance Programme - Beders have access to support and practical advice on a variety of issues that might impact their life (provided by Bupa)
• Innovation time - Engineers have regular opportunities to spend time developing skills and innovating.
• A great office life! Free snacks and refreshments in the office every day as well as regular food van visits from the best places in Newcastle
• Access to Calm - the #1 app for meditation and sleep
• Lots of social events - inside and outside of the working day
• Referral Programme - help us grow our team with talented individuals and be rewarded with a referral payment of £3,000 (pre-tax)
• Bede swag - from Zoodies to t-shirts and even our much loved Bede socks!
• Bede Holidays - extra discretionary days off through the year as an extra special thank you

About Bede Gaming