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Job Post Details

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Retention Advisor - job post

Concentrix
3.3 out of 5 stars
Cape Town, Western Cape

Location

Cape Town, Western Cape

Full job description

Location
Cape Town, South Africa
Language
English

Summary

Join Concentrix Today!

Description

Are you looking for an opportunity to jumpstart your career in the sales industry?

Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Sales Advisor working on an internationally innovative campaign with a salary of R8500 with a guaranteed campaign allowance of R1000


You’ll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you’ll become part of a community of likeminded individuals that that become friends for life.


This Retentions Agent role at Concentrix is a great match if you:

  • Must have 6 months retentions experience
  • Passed Grade 12
  • Ability to work shifts aligned to United States business hours
  • Proficient in English verbal and written communication
  • Are self-motivated and highly responsible

What is in it for you? In this role, we offer benefits that help you support your unique lifestyle:

  • A monthly salary R8 500
  • Guaranteed Campaign allowance R1000
  • Incentive based on your KPI’s
  • Rewarding commission structure that can get you earning up 3 times your base salary
  • Medical aid for main member / Medical Insurance for employee and two dependents
  • Pension Fund
  • Subsidized transport
  • Group life cover
  • Fantastic Employee Assistance Programme (EAP)
  • Access to financial well-being sessions, will-writing sessions and stress management sessions
  • Team building and upskill training opportunities
  • Interactive and inclusive company culture

What you will do in this role:

  • Taking ownership of high-profile, escalated cases from beginning to resolution
  • Consistently applying agreed behavioral and compliance standards
  • Sharing knowledge and skills with other members of the team
  • Communicating new information that is relevant to the campaign to colleagues, customers and managers
  • Developing and maintaining current knowledge of the campaign
  • Confidence and strong self-assuredness to succeed in retaining customers and selling additional products and services
  • Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
  • Providing excellent customer experiences at all time
  • Verifying and updating customer information
  • Proactively offer solutions to any issues or concerns that customers might face

Ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we’ll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!


With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.


Eligibility to work
In accordance with South African law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

#ConcentrixSA

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