gaming customer support jobs

Job description

We’re currently recruiting for Full time 32 hours or 40 hours - Bookmakers Clerks in the Maghera/Kilrea/Toome Area.

This is an entry level position and we are keen for all staff to progress quickly. Therefore, training will be provided to ensure that confidence in all aspects of independently running a successful betting shop are achieved.

The Job:

• Processing bets and assisting with customer queries
• Working as part of a team to assist the day to day running of the shop
• Building relationships with customers and making them feel at home by delivering excellent customer service
• Maintaining high shop standards

Our shop hours are Monday-Sunday, 9am-9pm and contracted hours will be allocated on a weekly rota basis.

The Organisation:

Toals is a family-run business, established in 1932 in Ballymena. Currently there are 50+ shops across every county in Northern Ireland and we offer a telephone betting service, which is available 7 days a week. We maintain our relationship with the local community by sponsoring the Co. Antrim FA.

About The Role

Interested in applying? This is what we're looking for:

Essential:

• Full UK clean driving license
• Previous experience in a customer facing role; or
• Previous experience with cash handling
• Good communicator
• Flexible - as our business operates 7 days a week
• Good attention to detail and accuracy
• Enthusiastic people person
• Reliable and hands-on team member

Desirable:

• Demonstrable IT skills
• GCSE Maths and English at grade C or above (or equivalent)

Toals Bookmakers reserves the right to enhance the criteria in order to facilitate shortlisting.

Candidates are reminded that a submitted application must clearly identify how they meet the above criteria.

Candidates who have applied in the last 6 months need not apply. Once this time has passed, we will welcome your application.

Toals Bookmakers are an equal opportunity Employer, if you require any special arrangements at any stage of the selection process, or have any queries about your application, please contact our HR team via email or telephone.

Our recruitment team are waiting to meet and welcome you to Toals Bookmakers.

Skills:
Mathematics, Cash Handling, Customer Service

Required Criteria

• Previous cash handling experience OR experience providing excellent customer care
• Willingness to learn and develop in the role.
• Full UK driving license

Desired Criteria

• Demonstrable IT skills
• GCSE Maths and English at grace C or above (or equivalent)

Skills Needed

About The Company

Founded in 1932, Toals Bookmakers has grown into one of Northern Ireland’s most respected independent bookmakers, operating over 50 retail locations. The company is celebrated for its expertise in sports betting, offering diverse markets that range from horse racing and football to global sporting events. Toals blends its rich heritage with cutting-edge technology to deliver an outstanding betting experience. The company’s values are rooted in community support, customer trust, and innovation, making it a leader in the local betting industry. Whether through in-store service or online platforms, Toals continues to provide a dynamic, engaging, and reliable gaming experience.

Company Culture

Toals Bookmakers fosters a culture of integrity, collaboration, and customer focus. As a family-owned business, the company values its employees as essential contributors to its success and prioritizes open communication and mutual respect. With a commitment to continuous improvement, Toals encourages innovation and supports professional development, ensuring team members are equipped to excel in a dynamic industry. The company places significant emphasis on community involvement, maintaining strong ties with local organizations and events. At its core, Toals Bookmakers promotes a positive, inclusive environment where employees feel valued, customers receive exceptional service, and the company thrives as a trusted industry leader.

Company Benefits

Toals Bookmakers offers a competitive range of benefits designed to support and reward its employees. Staff enjoy flexible working hours and comprehensive training programs to help develop skills and advance their careers. Toals provides competitive salaries, a workplace pension scheme, and opportunities for performance-based bonuses. Employees also benefit from a supportive work environment, with a focus on health and well-being, including access to mental health resources and initiatives. As part of a community-oriented company, team members frequently engage in local events and charitable activities, creating a sense of purpose beyond the workplace. At Toals, employees are valued and supported every step of the way.

Vacation, Paid time off, Retirement plan and/or pension, Flexible schedule, Referral bonus, Competitive salary, Long service recognition, Employee Assistance Scheme, Annual Rise, Annual performance review, Culture of recognition, Progression opportunities, Access to Health & Wellbeing app, Long service awards, Service recognition increases to annual leave, Staff celebration events

Salary

£12.50 per hour