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We are recruiting a Senior Delivery Manager to join our Technology team on a permanent basis in London.

Reporting into the Director of Cloud, Infrastructure, Security Operations and Service Delivery, the Senior Delivery Manager will work within the Technology Operations space to lead core foundational technology projects that modernise and transform our infrastructure and security operations.

You’ll work closely with teams across Technology, from Infrastructure Operations to Compute, Network, Cyber Security, and Cloud — as well as our broader end-user community, ensuring that complex technical change lands smoothly, thoughtfully, and with minimal disruption.

In this role, you’ll guide a broad range of initiatives, collaborating with multiple internal teams, partners and vendors. Strong vendor management skills will be essential as you balance priorities, negotiate delivery timelines, and keep stakeholders aligned at all levels.

You’ll bring proven experience of delivering projects in both Agile and Waterfall environments, along with the confidence to lead deeply technical workstreams and support BAU and strategic programmes through clear governance and smart risk management. With a strong grasp of technical dependencies, you’ll help champion improvement roadmaps and new system implementations across a busy, fast-moving landscape.

If you’re energised by complex technical environments, enjoy bringing people together to make great things happen, and are passionate about delivering high-quality technology outcomes, we’d love to hear from you.

About the team

The Technology team provides expertise and effective solutions to Penguin Random House. We integrate flexibility and agility which supports our consistent way of working. We set ourselves up for success by holding ourselves accountable and welcoming change. Each member of the Technology team brings skill and initiative to their role; we take personal ownership within a one team culture, working collaboratively to meet expectations from our stakeholders who trust us to deliver.

The role

Key responsibilities:

• Oversee a portfolio of Technology Operations projects in a matrix-managed environment, ensuring smooth coordination across teams.
• Own the end-to-end delivery of the Technology Operations Transformation Portfolio including prioritisation, risk management and progress tracking across multiple concurrent workstreams.
• Delivery of projects and initiatives with a focus on (but not limited to) Infrastructure (Cloud & On-Prem), Network (LAN and WAN), Security Operations and End User Compute.
• Working with Technology Operations teams to drive project timelines and adhere to required governance processes.
• Own the Technology Operations Project Delivery Roadmap, owning projects to agreed cost, quality and time estimates.
• Feed into yearly budget cycle to support future project delivery offerings.
• Working with the solution architecture team where required to ensure appropriate architecture and governance.
• Working with Technology Centres of Excellence that own data, integration, SAP/finance, and Supply Chain in order to ensure “joined up” communication and delivery across the entire Technology landscape.
• Support early project lifecycle activity such as budgeting, estimation, vendor selection.
• Working with the Change Management and Service Introduction teams to support efficient and effective introduction of systems and developments.
• Define project scope, goals and deliverables across Key Stakeholders and Technology teams; managing issues, risks, actions and budgets.
• Develop full scale project plans, including tasks and resource requirements both in Agile and Waterfall modes, depending on project requirements.
• Manage the development of appropriate documentation required by projects.
• Track project deliverables & dependencies using appropriate tools.
• Monitor and report on progress of the project to all stakeholders.
• Implement and manage project changes and interventions to achieve project outputs.
• Coordinate and manage external stakeholders (including vendors) to ensure project delivery .
• Identify technical and process improvement opportunities and socialise/advocate to get them implemented.
Develop and maintain exceptional relationships with all Technology Operations and wider Technology Teams.

What you’ll bring

Essential criteria:

• Display leadership skills with a good understanding of the work required of teams both technically and in relation to overall roadmaps.
• Extensive experience as a Senior Manager with a demonstrated understanding of team management
• Extensive experience in deeply technical Infrastructure & Security Operations focused projects.
• Extensive experience in a senior operational or project management role
• Able to make well-judged decisions, or escalate where appropriate – with clear and concise presentation of options and recommendation.
• Certification in project management methodology (e.g. PMP) is beneficial
• In-depth & demonstrable knowledge of portfolio management of multi-million pound infrastructure portfolios.
• Outstanding communication, interpersonal and leadership skills
• Senior Team Leader with strong senior leadership attributes (demonstrable)
• Excellent stakeholder engagement attributes
• A great understanding of Risk Management principles.
Have experience of building processes / implementing new ways of working.

Application instructions

Please apply with your CV by 23:59 on Friday 12th December. Applications will be reviewed on a rolling basis and the advert may close at any time. We would encourage you to apply as soon as possible.

Please note we are looking for someone to join the team as soon as possible, but we are also happy to accommodate a reasonable notice period for the right candidate.

AI

Here at Penguin, we believe in the power of authenticity and human creativity. When you apply for a position, we want to encourage you to showcase your unique voice. Throughout our recruitment process, please share your own thoughts, experiences, and skills. This helps us get a true sense of who you are and what you might bring to our team.

We celebrate creativity and diverse perspectives, so please be yourself! While we recognise AI tools can be helpful, we recommend using them thoughtfully to ensure your responses reflect you.

Salary

The salary for this opportunity is c.£85,000, depending on how your skills and experience align to the role, plus a generous bonus scheme and benefits.

Hybrid working

While our offices across the UK are places to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. For this role we expect that you will work from either our London or Colchester offices 2-3 days per week (typically Tuesday, Wednesday & Thursday). You must be able to travel across both sites.