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Job Post Details

Community Nursing Administrator - job post

Epsom and St Helier University Hospitals NHS Trust
3.6 out of 5 stars
Sutton
£30,630 - £32,346 a year - Permanent, Full-time
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Job details

Pay

  • £30,630 - £32,346 a year

Job type

  • Permanent
  • Full-time

Location

Sutton

Full job description

Band 3

Main area
Community Nursing Administrator
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
343-8088303-RL
Site
Robin Hood Lane Health Centre
Town
Sutton
Salary
£30,630 - £32,346 pro rata pa inc. HCAS outer
Salary period
Yearly
Closing
28/07/2026 23:59

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.


Job overview

Work within the Sutton Health and Care Community Services administration teams and support an efficient and cost effective administrative service across the division.
Provide a patient focused service by responding to all queries from patients referrers and staff in a timely and professional manner


Main duties of the job

Able to communicate appropriately and professionally to patients staff/visitors. Ability to resolve complaints. Able to prioritise, use own initiative and make decisions and to also work as part of a team. Need to have experience of working with Microsoft packages, Word, Excel, Outlook or similar. Knowledge of using clinical patient systems an advantage but not essential as training will be provided.

Must be able to work flexibly travelling to all borough bases as and when required, sometimes at short notice.


Working for our organisation

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Detailed job description and main responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.


The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.

Person specification

Qualifications

Essential criteria
  • GCSE grade C or above in English and Maths or equivalent
Desirable criteria
  • Appropriate NVQ level 3 qualification

Experience

Essential criteria
  • Demonstrable experience of working in an administrative role or office environment
  • Significant previous experience in working in a customer service role
Desirable criteria
  • Previous experience of referral management
  • Experience in processing volumes of data
  • Working knowledge of NHS procedures

Skills

Essential criteria
  • Ability to communicate appropriately and professionally to patients staff/people at different levels both written & verbal
  • Ability to resolve customer / patient complaints
  • Accuracy and attention to detail
Desirable criteria
  • Knowledge of EMIS patient data base system

Personal

Essential criteria
  • A team player
  • Able to perform under pressure.
  • Adaptable/flexible to meet the needs of the department / working practices

Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: krft.askrecruitment@nhs.net


Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.

Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

References
Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.

Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.

Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.

Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.


Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.

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