How to pause or cancel your Smart Sourcing subscription

This article shows how to pause or cancel your Smart Sourcing subscription. You'll learn when changes take effect for monthly and annual plans. It also explains how pausing affects billing, contacts and auto-renewal.

The information in this article is for self-serve Smart Sourcing plans.

When can you pause or cancel your subscription

For monthly subscriptions

Your plan will pause on your next billing date.
It will stay paused for six months or until you turn it back on.
After six months, your subscription will resume automatically unless you cancel.

For annual subscriptions

Your plan will pause on your next billing date.
After six months, it will auto-reactivate unless you cancel.

Pausing doesn't stop auto‑renewal. After six months, your subscription will automatically reactivate unless you cancel. This information is subject to change.

How to pause your plan

Click or tap Subscriptions from the menu in the top-right corner.
Choose the subscription you want to pause.
Select Pause subscription.
Click or tap Pause subscription again.

While paused:

You won't receive new contacts during the pause period.
Existing contacts still expire six months from the date they were granted.
You can reactivate your subscription at any point.

How to cancel your plan

Click or tap Subscriptions from the menu in the top-right corner.
Choose the subscription you want to cancel.
Select Cancel subscription.
Click or tap No thanks, continue cancelling.

Your plan will stay active until your next bill or end date. If you have a yearly plan, you will still get monthly contacts until the plan ends.

FAQs

Question: Can I access contacts after six months?

Answer: No, contacts last for six months. You can still see a candidate's name and contact information until your time runs out.

Question: Can I move contacts if I have a professional plan?

Answer: Yes, the account admin can move contacts to a different professional plan or a shared contact group.

Question: Can I move contacts if I have a standard plan?

Answer: No, you can't move contacts to a different plan or a shared contact group.

Can I cancel my subscription if I change my mind?

Answer: Yes. For instructions on pausing or cancelling your Smart Sourcing subscription, check the information above.

Smart Sourcing Enterprise plans

If you're on a Smart Sourcing Enterprise licence, your plan is managed through a contract with Indeed. These plans work a little differently from self-serve plans.

Pausing and cancelling

You can't pause or cancel a Smart Sourcing Enterprise licence through the product.

Contract term

Your plan stays active for the full length of your agreement.

Contacts and billing

You'll continue to receive contacts and be billed based on the terms in your contract.

If you have questions or need support, please contact your Indeed account team.

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