helpdesk jobs

About the job

Great Yellow makes landscape regeneration investable and scalable.

We envision a future where regenerative land-use is the norm, delivering measurable environmental recovery, resilient food systems, and long-term economic value. Great Yellow exists create a clear, practical pathway to making this future a reality.

Today, the way we use and manage land is pushing natural and economic systems to a breaking point. Fragile food supply chains, degraded ecosystems, rising climate risk and failing infrastructure are driving real and growing costs for communities and the economy.

By rethinking how we work with land and value nature, we can create landscapes that provide clean water, abundant nature, stable production, and long term security.

Great Yellow works to drive this transformation, moving beyond extractive models to unlock economic and ecological regeneration.

We work with:

• Land Managers of ambitious nature recovery projects to plan and deliver ambitious, landscape-scale transformation
• Project Investors seeking opportunities to generate robust, risk-adjusted returns alongside verified environmental impact
• Buyers of ecosystem services seeking high-integrity, high-impact natural capital solutions to strengthen resilience and reduce nature-related risks
• And many other partners and specialists in the restoration journey

Role Overview

We’re looking for a reliable, technically confident IT Support Assistant to support our growing team with everyday IT needs. This part-time role is ideal for someone who enjoys helping others, is comfortable managing modern workplace tools, and can work independently in a remote-first environment. This will begin as a part time 6-month assignment, with the potential for ongoing work.

Key Responsibilities

Day-to-day IT Support

• Provide first-line support and troubleshooting for internal tools including Google Workspace, Microsoft 365, Slack, Notion, and others.
• Respond to ad hoc IT queries from team members relating to both software and hardware.
• Work with vendors (e.g. Google or Microsoft support) when issues require escalation.

Onboarding & Offboarding

• Support the onboarding of new team members: create user accounts, and ensure access to all relevant tools.
• Manage offboarding processes, including the timely revocation of system access and retrieval of equipment.

Tool Optimisation & Strategy

• Share recommendations when the team explores new tools (e.g. for project management or sales).
• Identify opportunities to simplify our tool suite, automate workflows, or improve integrations across existing systems.
• Coordinate with the AI CoE team to support the incorporation of AI into the business where appropriate

About You

Essential

• This role would suit someone who has gained some experience of hands-on IT support or helpdesk experience, ideally supporting hybrid or fully remote teams.
• Proficiency in both macOS and Windows environments.
• Comfortable with Google Workspace and Microsoft 365 administration.
• A clear, friendly communicator who takes ownership and follows through.
• Well-organised and proactive, with a natural tendency to spot and address inefficiencies.

Desirable

• Experience working with early-stage start-ups or small, fast-growing teams.
• An interest in or awareness of AI tools and how they can be applied in a business context.

Location: London, hybrid

Time Commitment: 16 hours per week

Start Date: As soon as possible

Contract Type: Initial 6-month contract, with potential for ongoing work

Job Type: Part-time

Pay: From £15.00 per hour

Expected hours: 16 per week

Work Location: In person