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    • Technical Support: Provide high quality customer support via phone, email, and helpdesk, addressing and resolving technical issues efficiently.
    • Your primary role will be to provide IT Support both from the helpdesk and onsite at customer premises.
    • We offer IT consultancy, helpdesk support, IT project…
    • Previous administration or helpdesk experience preferred.
    • Liaising with multiple helpdesks to resolve customer queries.
    • Handling inbound calls and emails.
    • The Lead Helpdesk Operator will be supporting and supervising the Helpdesk Operators assisting with incoming client queries, emails and calling out to the…
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    • This is a full-time role working 37.5 hours per week, Monday to Friday on an alternating shift pattern of earlies or lates, 07:00 to 15:00 or 11:00 to 19:00.
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    • Due to the nature of the position, occasional travel to UK sites – and potentially European locations – will be required.
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    • Own, develop and embed the end-to-end problem management lifecycle, ensuring our Helpdesk and colleagues are kept updated with progress and workarounds.
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    • Full-time | Permanent | 37.5 hours per week.
    • £25,000 – £26,000 per year.
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Job Post Details

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IT Help Desk Support - job post

Bowker IT
3.3 out of 5 stars
Unit 2, Whitegate, Morecambe LA3 3BS
£25,000 - £35,000 a year - Permanent, Full-time

Location

Unit 2, Whitegate, Morecambe LA3 3BS

Benefits

Pulled from the full job description

  • Company pension
  • On-site parking

Full job description

Do you like problem solving and resolving a wide range of IT issues then this role is for you.

Predominatly a support role however there is plenty of opportunity to get involved IT projects and potential site visits for the ideal candidate.

Overview
We are seeking a dedicated IT Support professional to join our dynamic team. The ideal candidate will possess a strong technical background and excellent communication skills, enabling them to provide outstanding support to our users. This role is pivotal in ensuring that all IT systems run smoothly and efficiently, contributing to the overall productivity of the organisation.

Duties

  • Provide first-line support for IT-related issues, addressing user queries and troubleshooting problems effectively.
  • Maintain and manage operating systems including Windows, Mac OS, and VMWare environments.
  • Configure and support VPN connections for remote users, ensuring secure access to company resources.
  • Utilise ServiceNow and Remedy for incident management, tracking issues from initial report through to resolution.
  • Assist in the setup and maintenance of network configurations, including TCP/IP settings.
  • Document all support activities and maintain accurate records of user interactions and resolutions.
  • Collaborate with other IT team members to enhance system performance and implement improvements.
  • Conduct regular system checks and updates to ensure optimal functionality of all IT equipment.

Requirements

  • Proven experience in an IT support role with a strong understanding of troubleshooting techniques.
  • Proficiency in operating systems: predominatly Windows.
  • Familiarity with TCP/IP networking principles and VPN technologies.
  • Experience using ticketing systems such as Connectwise Manage is advantageous.
  • Excellent communication skills, both verbal and written, with the ability to convey technical information clearly to non-technical users.
  • Strong problem-solving skills with a keen attention to detail.
  • Ability to work independently as well as part of a team in a fast-paced environment.

If you are passionate about technology and enjoy helping others resolve their IT challenges, we encourage you to apply for this exciting opportunity in our IT Support team to start your Bowker IT journey.

Job Types: Full-time, Permanent

Pay: £25,000.00-£35,000.00 per year

Benefits:

  • Company pension
  • On-site parking

Ability to commute/relocate:

  • Morecambe LA3 3BS: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Location:

  • Morecambe LA3 3BS (preferred)

Work Location: In person

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