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    • Experience: 2–3 years of experience working within an MSP helpdesk environment at a 2nd line level.
    • Technical Support (70%): Provide high-level 1st and 2nd…
    • Previous helpdesk, scheduling, or coordination experience (non-IT).
    • Have you previously worked in a helpdesk, operations, or coordination role where you…
    • Answering calls and triaging all types of tickets at a first line level.
    • Providing second line support for:
    • Hardware maintenance through a 3rd party (warranty).
    • This role is a 12-month fixed-term contract based in Shepton Mallet on a hybrid basis. *.
    • Providing friendly and effective IT support to end users.
    • The Helpdesk Manager is responsible for the effective coordination of IT support tickets, ensuring the right resources are deployed at the right time to deliver…
    • Use of SIEM tools to track and resolve helpdesk calls and incidents.
    • Provision of I.T. support in an enterprise environment.
    • Monitoring of Citrix cloud systems.
    • You’ll be responsible for providing first line support to other team members on IT issues and issues with our core banking system (finova).
    • Experience in a similar onsite IT support or helpdesk role is desirable (2+ years preferred).
    • We are seeking a reliable and customer-focused Onsite IT Support…
    • Prior experience in an IT service desk or helpdesk role.
    • You’ll provide frontline IT support, take ownership of technical issues through to resolution, and work…
    • The role supports a varied customer base, escalates from 1st Line, and owns complex incidents, service requests, and infrastructure issues.
    • Previous experience in a technical support or IT helpdesk role.
    • Log and manage support tickets through the company CRM/helpdesk system.
  • View similar jobs with this employer
    • This role involves travelling between multiple school sites.
    • Second Line IT Field Technician*.
    • Location: School Sites within 1 Hour of Harrow, Woking and…
    • You will be the client's first point of contact, responding to service requests and incidents, where appropriate escalating to the relevant teams.
    • With the remaining working days split between working at BaseRock office in Stokenchurch, Buckinghamshire and working from home.*.
    • Configure and set up new IT devices for customers (both remotely and on-site).
    • Support business servers, networks, and cloud environments.

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Job Post Details

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Data Cleanser - job post

Norfolk County Council
3.7 out of 5 stars
Norwich NR1•Hybrid work
£25,583 - £25,989 a year - Full-time

Location

Norwich NR1•Hybrid work

Benefits

Pulled from the full job description

  • Employee discount
  • Gym membership
  • Company pension
  • Car scheme

Full job description

Data Cleanser | 9447 | Fixed Term Contract until 19 September 2026 | 37 hours per week | £25,583 to £25,989 per annum (Scale D) | County Hall, Norwich

The Liquidlogic ‘LCS’ and ‘EHM’ case management systems went live in May 2018 for Children’s Services alongside ‘ContrOCC’ for Children’s Finance, after the successful implementation of the ‘LAS’ and ‘ContrOCC’ systems in November 2017 for Adult Social Services.

We are seeking a positive, energetic and customer-focused individual to join our Helpdesk team, supporting our users by answering queries and either resolving at source or referring unresolved calls on to more senior colleagues in the team.

You will have a commitment to delivering high quality services for the people of Norfolk, and a willingness to learn about new areas of business.

You will be a team player with the ability to work collaboratively with others, and with a flexible and adaptable approach to your daily work.

You will Proficient with Microsoft Office Suite and a natural aptitude for learning new technology / software / applications, able to meet deadlines and have good attention to detail. We will develop you and deliver a full induction to the role and provide opportunities for your ongoing professional growth.

If you are interested in this exciting opportunity, we would like to hear from you. If you would like to discuss the role, please contact Jonathan Abbs on 01603 679384 or jonathan.abbs@norfolk.gov.uk

These are some benefits you can enjoy by working for Norfolk County Council:

  • Competitive salary
  • Generous holiday entitlement
  • Health and Wellbeing services including fast-track physiotherapy and a free counselling service
  • Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
  • Financial benefits such as:
    • ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
    • A Blue Light card for Fire Service and Social Care Workers
    • Relocation expenses (where applicable)
    • An advance of your expenses if you travel for work
    • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
    • Tax efficient ways of getting extra pension and new bikes
    • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
    • A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Redeployment closing date: 22nd December 2025 at 23:59

All other applicants closing date: 5th January 2026 at 23:59

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