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    • Logging helpdesk requests and coordinating resolution with relevant teams.
    • This is primarily a home-based role, with occasional travel to office locations for…
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    • Produceand analyse CAFM data and helpdesk reports to monitor job status, serviceperformance, and operational trends.
    • Training or certification or equivalent professional experience in Concerto or similar helpdesk software.
    • Experience within facilities management, building…
    • You will ensure colleagues receive excellent IT customer service and that service levels are maintained to the highest standards.
    • Resolve 1st and 2nd line issues first time, and where not possible, escalate to the relevant team members in line with helpdesk procedures.
    • You will be required to provide outstanding contract support and customer service on a busy helpdesk for the service team.
    • Training on systems and processes.
    • Providing phone, email, and remote technical support (helpdesk environment).
    • Full-time | Permanent | 37.5 hours per week.
    • £25,000 – £26,000 per year.
    • Exposure to a helpdesk ticketing tool (e.g. Zendesk, Intercom).
    • Managing inbound support tickets and emails relating to system issues, platform bugs, and third-…
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    • Log tickets onto the helpdesk system and take detailed notes in relation to a fault.
    • We a committed to delivering excellence in customer service to our…
    • Previous helpdesk, scheduling, or coordination experience (non-IT).
    • Have you previously worked in a helpdesk, operations, or coordination role where you…
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    • Support users and customers contacting the IT helpdesk, ensuring all requests are logged accurately within the helpdesk system.
    • Own, develop and embed the end-to-end problem management lifecycle, ensuring our Helpdesk and colleagues are kept updated with progress and workarounds.
    • Proven Experience: Previous tenure within a technical support or helpdesk capacity; familiarity with ticket-based workflows.
    • Log and manage support tickets within the helpdesk system.
    • The successful candidate will be based at our office in St Neots, Cambridgeshire but will also travel…
    • Ideally experienced within a property repairs helpdesk environment.
    • Job Type: Full Time, Permanent.
    • We are looking for an organised and proactive supervisor who…

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Job Post Details

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Projects Coordinator - North West - job post

Equans
(part of GROUPE BOUYGUES)
3.2 out of 5 stars
Merseyside

Location

Merseyside

Full job description

Offer ID:

79069

Job:

Engineering / Other

Country:

France

+
    Leaflet | © OpenStreetMap

    Place:

    Workplace : 69800 France

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