helpdesk jobs

EQUANS are looking for a Technical Services Supervisor working on behalf of our Tameside General Hospital contract in Ashton-under-Lyne. This role would be a permanent full-time role working 37.5 hours per week. On offer is a competitive salary and benefits package.

General Overview:

Based at Tameside General Hospital the Technical Services Supervisor will be responsible for the technical performance and maintenance of standards within the Tameside General Hospital contract. They will provide guidance to others on site, showing technical expertise in Facilities Management delivery, to ensure appropriate and compliant solutions and efficient customer service delivery.

• Accountable to the Technical Services Manager (TSM) for the day to day supervision, monitoring and performance of the contract.

• To be accountable for the work flow throughout the team and to work closely with the helpdesk to provide efficient and effective maintenance delivery

• Supervision of a multidiscipline mechanical/electrical/fabric workforce.

• Support TSM in the planning and implementation of change to improve service and operational quality and customer satisfaction.

• Facilitate co-operation between Technical, Security, Helpdesk and Client staff.

• Balance and allocate as required Planned Works, Reactive Works and Lifecycle works, to ensure contract compliance with Service Level agreement timeframes.

• Install, commission and service plant equipment and industrial furniture.

• Diagnose fault-find, debug and commission systems, monitor and assess ongoing machine/facility performance, through PPM programme, identifying any additional works required.

• Price minor works projects for both in house and contracted works.

• Ensure maintenance and other records are maintained to an appropriate standard and in accordance with site policy

• Requirement to take on Authorised Person, Competent Person or Responsible Person duties once fully trained and site aware

• Interface with suppliers and service providers as required to meet the needs of the service Organisational skills and ability to prioritise workloads to ensure deadlines are met.

• Carry out return to work interviews and other HR type interventions as necessary

• Lead and organise Team meetings, including delivery of Tool box talks and other training

• Escalate issues to TSM as appropriate

• Ability to work under pressure, take ownership of problems and deal with them to their conclusion.

• Supervise and participate in the on call system.

• Assist other EQUANS Healthcare contracts if required

• CAFM knowledge and experience, running reports, interrogating the system, analysing workload etc.

• Train to become an authorised person in various disciplines

Impact:

The individual will play a vital role in EQUANS, working alongside an already established technical team to ensure that the operations are legally and contractually compliant and represent excellence in service delivery.

Complexity:

The primary complexities of the role are around the management of the workflow from Helpdesk/Maximo through to completion and sign off.

Communication with clients and customers is critical to this role. Working in a live hospital, 24/7, requires careful planning of Maintenance works and collaboration with stakeholders is key.

Qualifications or Required Experience:

• Strong customer focus with experience of delivering high standards of Customer Service. Previous FM experience within a hospital and/or PFI environment would be an advantage

• Good knowledge, experience and understanding of HTM`s would be an advantage

• Currently trained and or experienced in RP/ AP duties in at least two of the following: water management (Legionella), ventilation in healthcare premises, medical gases, etc. would be an advantage but not essential.

• Apprentice trained and qualified/experienced within a mechanical/electrical background.

• Basic computer literate.

• Understanding of HR related items.

• Sound awareness of risk assessment and working safely with equipment.

• Preferably experienced with HVAC, pump systems, medical gases, steam systems, pressure systems, water systems and legionella.

• Knowledge of Building Management Systems.

• Sound knowledge of the practical implementation of Health & Safety.

• Full driving licence required.

• Authorised Person experience

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.
In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.
EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.
EQUANS is a Bouygues group company.
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What's next?
If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.
At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.