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    • You will ensure colleagues receive excellent IT customer service and that service levels are maintained to the highest standards.
    • Resolve 1st and 2nd line issues first time, and where not possible, escalate to the relevant team members in line with helpdesk procedures.
    • Experience: 2–3 years of experience working within an MSP helpdesk environment at a 2nd line level.
    • Technical Support (70%): Provide high-level 1st and 2nd…
    • Providing phone, email, and remote technical support (helpdesk environment).
    • Full-time | Permanent | 37.5 hours per week.
    • £25,000 – £26,000 per year.
    • Exposure to a helpdesk ticketing tool (e.g. Zendesk, Intercom).
    • Managing inbound support tickets and emails relating to system issues, platform bugs, and third-…
    • Due to the nature of the position, occasional travel to UK sites – and potentially European locations – will be required.
    • Pay:* £25,000 per annum.
    • Individual and company-based bonuses.
    • Previous Helpdesk / 1st Line Support experience desirable but not essential.
    • Previous helpdesk, scheduling, or coordination experience (non-IT).
    • Have you previously worked in a helpdesk, operations, or coordination role where you…
    • Own, develop and embed the end-to-end problem management lifecycle, ensuring our Helpdesk and colleagues are kept updated with progress and workarounds.
    • A proven track record of managing an IT helpdesk.
    • Based in Royal William Yard Plymouth - FREE PARKING AND ON SITE GYM!.
    • The following experience is a must.
    • Experience working within a helpdesk, technical support or field service environment.
    • EPOS Technician | Newtownards | Full Time | Permanent.
    • Background in a fast-paced helpdesk or EPOS environment.
    • Respond to inbound helpdesk calls and tickets, delivering comprehensive technical support both remotely…
    • Minimum 2 years experience in a similar helpdesk/IT support role.
    • 28 days (including bank holidays) + Holidays increasing with years of service + Life cover +…
    • Previous experience in a customer-centric technical support or helpdesk environment, ideally within the SaaS or FinTech sectors.
    • Remotely resolve issues using the company’s helpdesk.
    • We encourage learning, with staff supported to develop towards their goals through onsite, online, and on-…

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Job Post Details

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Field Service Technician | Screening Equipment | B... - job post

Equans
(part of GROUPE BOUYGUES)
3.2 out of 5 stars
Flemish Brabant

Location

Flemish Brabant

Full job description

Offer ID:

80063

Job:

Engineering / Electricity

Country:

France

+
    Leaflet | © OpenStreetMap

    Place:

    Workplace : 873 RUE DE LA PÉRONIÈRE 42320 France

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