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Assistant Manager
Assistant Manager
Job details
Full job description
About the Role
The role of the Assistant Manager, working alongside the Store Manager is to optimise business performance in the Unit, through the effective management of the Team. This is achieved by leading, developing and inspiring our teams to be fanatical about delivering quality service and standards, and by having the knowledge about our products and services we offer to be able to execute the Unit Brand every time.
The Assistant Manager will coach, develop and lead the Service Leaders and lead by example on shift, consistently communicate to the team using shift briefs and manage by walking around, giving feedback to the team, spotting potential issues and being aware of the unit.
As an Assistant Manager you will help drive sales growth and profit through strong leadership of the Unit, supporting the Store Manager deputising and taking accountability for the Unit and its results at all times.
Main Responsibilities Of The Role - 4 Key Areas
- Effective shift management of the team
- Effective Communication
- Training and Development
- Finance and security
Key Tasks & Routines
- Ensure the unit delivers memorable customer service and maximises unit sales
- Rewards and recognises the team regularly
- Ensure unit cleanliness and safety complying with Food and Health and Safety regulations
- Implement and adhere to company policies and procedures
- Stock control for the Unit
- Cash procedures are adhered to
- Ensure key controls are implemented at all times.
- Manage develop and motivate the team, leads by example
- Training the team in relevant areas, including sales and service to maximise the sales.
- Highlight and manage poor performance of team members using correct procedures, is able to escalate to formal processes if needed.
Experience Needed
To apply for the Assistant Manager role you will have previous team leadership and management skills, along with operational experience in a service focused environment, ideally in a fast paced retail or catering business.
The successful candidate must have the ability to communicate to a wide range of people and have the ability to influence others. They will have high levels of numeracy, be good at problem solving and decision making and above all else be fanatical about delivering fantastic customer service and quality products every time.
Once you’ve been appointed we will then give you all the brand training you need to so that you really know your stuff.
Benefits
The role comes with the following benefits:
- 28 paid holiday days to start which increase at service increments
- Contributory pension after 3 months
- Discounted food, plus free soft drinks / coffee and tea on shif
- Between £50 - £100 bonus if you suggest someone who we recruit
- Peer to peer recognition schemes
- Uniform provided
- Structured career path and training for your personal and professional development
This is a permanent role of 32 hours a week over 5 shifts. There are no split shifts, however applicants must be able to work a combination of shifts including evening and weekends. Due to the shift patterns applicants must be aged 18 or over.
Job Type: Full-time
Pay: From £13.00 per hour
Work Location: In person