What does an Account Coordinator do?
The primary function of Account Coordinators is to oversee new and existing client accounts, to improve client satisfaction and increase revenue. Account Coordinators help identify project ideas and strategies for meeting deadlines and maintaining vendor relationships. They interact with clients regularly to provide updates on products and services and find innovative ways to add value to their accounts. Account Coordinators also schedule promotions. They conduct pitch calls and follow up with clients to identify their needs and match them with the right offers. Other duties include overseeing the sales process, maintaining an in-depth knowledge of products and services and performing demonstrations.
Account Coordinator skills and qualifications
A successful Account Coordinator candidate will have various prerequisite skills and qualifications needed to perform duties effectively, these include:
- Proven experience in a sales or marketing role
- Excellent customer service skills
- Exceptional written and oral communications skills
- Sound information technology skills, including proficiency in using computers, telephones and other digital communication channels
- Strong time management and organisational skills
- Knowledge of customer relationship management tools
- Problem-solving and interpersonal skills
- Attention to detail
Account Coordinator experience requirements
The experience requirements of Account Coordinators depend on job duties and responsibilities. For an entry role, candidates should have basic knowledge of account management. Senior Account Coordinator roles may need up to 2 years of experience in sales, marketing, advertising and management. Some employers employ candidates with excellent customer service skills and qualities that fit the role while providing extensive on-the-job training. For a specialised industry, look for an Account Coordinator with a background in your field.
Account Coordinator education and training requirements
Account Coordinators can qualify for employment with a degree or higher national diploma in marketing, business management, advertising or digital advertising and related disciplines. Candidates who have completed a Marketing Manager higher qualification, degree or apprenticeship are also eligible for senior Account Coordinator roles. Employers also consider candidates with relevant experience and professional qualifications. Desirable industry certifications for Account Coordinator candidates are available from The Chartered Institute of Marketing, the Chartered Institute of Public Relations and the Institute of Data and Marketing. Entry-level Account Coordinators may require hands-on training before they can manage client accounts.
Account Coordinator salary expectations
According to Indeed Salaries, the average salary expectation for Account Coordinators in the UK is £22,237 per year. Actual pay may depend on the employer, location, industry, exact job duties and responsibilities, experience and qualifications.
Job description samples for similar positions
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