Account Coordinator Job Description: Top Duties and Qualifications

An Account Coordinator, or Account Manager works with clients to identify their needs and improve customer satisfaction. Their duties include developing and renewing sales proposals, generating sales and assisting Account Executives.

 

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Account Coordinator duties and responsibilities

The primary responsibility of Account Coordinators is to help an organisation attract and retain clients through excellent customer service and comprehensive knowledge of the company’s products and services. Their main duties and responsibilities include:

  • Building lasting relationships with clients to understand their needs and recommending the most suitable products or services to improve satisfaction
  • Building a comprehensive knowledge of company offers and demonstrating those benefits to clients
  • Following up and updating customers about the latest offers and promotions
  • Working with internal teams for effective customer service before and after closing sales
  • Conducting market and competitor research
  • Resolving customer complaints and concerns and reporting their feedback to sales, marketing and product development teams
  • Researching prospective and existing clients for a better understanding of their needs
  • Monitoring key performance indicators of sales and marketing campaigns and creating comprehensive reports to improve results
  • Generating and following-up business leads

 

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Account Coordinator Job Description Examples:

 

Example 1

Bellrock Property & Facilities Management Ltd provides specialist risk focussed workplace management and property management services to a wide range of complex and sophisticated clients throughout the UK. Operating in the corporate, healthcare, education, retail & leisure and local authority & central government sectors, we create and implement bespoke solutions to improve the performance and value derived from non-core activity.

As part of our continued growth, the opportunity has arisen for an account coordinator based in Glasgow.

KEY Responsibilities

To provide key operational interface to improve the handling of critical work required

Main Duties Include:

*1. *Assist the Contract operations team in managing the mobilisation of engineering services into the new HMRC building in Erskine Square Belfast and Waverley Edinburgh. This will involve set up and deployment of operating processes and systems relating to reactive and planned maintenance services.

*2. *Take ownership of all emergency jobs and follow through with regular communication until satisfactory completion of all follow on works. In particular but not limited to the following business critical areas:

Ø EHO reported

Ø Health & Safety

Ø 4-6hr emergency calls to critical equipment

*3. *Act as the lead contact for all emergency jobs, ensuring that the right level of communication is undertaken from the start. Working with both contractors and internal department engineers to implement the right resolution.

*4. *Liaise with customer health & safety or client teams on business-critical jobs - this including works arising from accidents, fire risk assessments or business critical situations

*5. *Monitor and progress overdue orders, understanding the blockers and take action to remove them by communicating with the client contractors and in some cases 3rd parties such as landlords. Establish and escalation process via the contract operations manager and Supply chain team where progress is not being made.

*6. *Liaise with Supply Chain to ensure that a consistent approach is being adopted with the contractors and to highlight areas for service delivery improvement.

*7. *Follow through any es raised on the back of any critical job to completion.

*8. *To ensure compliance to all relevant statutory duties under the Health and Safety at Work Act, details of which are listed within the Company’s Health and Safety Policy.

*9. *Manage effectively the statutory and non statutory compliance Planned maintenance activity within the Concerto system to ensure all works are managed and certified correctly

10.Any other reasonable duties which may be requested

Person Specification

Qualifications/Training Required:

Essential

Desirable

· Understands administrative processes and systems.

· Knowledge of Facilities operating procedures

· Fully IT literate with all Microsoft packages

· Reactive maintenance experience

· Contract awareness

Experience Required:

Essential

Desirable

· Customer Service/Helpdesk

· Adherence to processes and procedures

· Previous experience in a fast paced highly organised environment

· Technical understanding

· Awareness of Procurement and Supply chain processes

Personal traits

Essential

Desirable

· Self-motivated – ambitious

· Commitment to Bellrock values

· Data Analysis skills

· Good Judgement & understands when to escalate issues

· Ability to deal directly with Client Team

· Good organisational skills

· Focus on customer service and understanding needs of the client

worker focused on customer satisfaction

In return Bellrock are offering a competitive salary Circa of £22,500 per year. Working hours are Monday - Friday based on 37.5 hours per week and 25 days holiday per year + bank holidays.

In addition to this Bellrock also offers the successful candidate employer contributed pension scheme and a Company Retail Discount Scheme.

Strictly NO Agencies Please.

Job Types: Full-time, Permanent

Salary: £22,500.00 per year

Benefits:
  • Work from to Friday
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    Example 2

    Do you have a passion for delivering customer service excellence?

    Have you worked in logistics/distribution?

    Have you managed dedicated key accounts/customers?

    If the answer is YES please read on!

    Our Award winning client is looking to recruit an experienced Logistics Key Account Coordinator to join their busy Client Services team.

    Responsible for the fulfilment and distribution of stock on behalf of several key accounts, as the Logistics Key Account Coordinator, your responsibilities will include:
  • Liaising with client via phone and email being initial client point of contact for tactical issues
  • Having an in-depth knowledge of client stock holding & stock management
  • Providing support to Senior Client Services Manager
  • Liaising across internal teams
  • Compiling collation instructions and kitting briefs for warehouse operations team
  • Creating and analysing weekly and monthly client reporting (SLA/order volumes)
  • Preparing ations for client specific requirements outside of contract
  • Responding to client and campaign queries
  • Ensuring delivery of week to week campaign/ promotional activity to agreed customer requirements within a very fast paced and time driven environment

    Experience and skills required from the Logistics Key Account Coordinator include:
  • Excellent communication and interpersonal skills with evidence of liaising effectively with internal and (sometimes demanding) external customers
  • Ability to work under pressure, meet strict deadlines and manage changing priorities with a calm and focused approach
  • Confidence to make and be accountable for decisions
  • Strong attention to detail with the ability to check own work
  • Strong sense of team working, building solid relationships with internal teams
  • Self-motivated with ability to work on own initiative, possessing the drive, enthusiasm and commitment to deliver exceptional levels of client service
  • PC literate with good working knowledge of MS Excel

    Working hours:

    Full time; Monday to Friday 9-5.30pm; 1 hour lunch (some flexibility available, eg. 8-4.30, 8.30-5pm etc)

    Once up and running in your role you can apply for flexible working where you can work up to 2 days from home, 3 days office.

    This role would suit a Client Services Manager, an Account Manager, a Senior Customer Services Administrator or an Internal Account Coordinator or a Senior Customer Account Coordinator.

    Brilliant benefits package including 33 days holiday + option to buy up to 5 additional holidays pa + bonus + contributory pension + car parking

    Great company - great team!

    Job Types: Full-time, Permanent

    Salary: Up to £24,000.00 per year

    Additional pay:
  • Yearly bonus
    Benefits:
  • Additional leave
  • Company pension
  • Cycle to work scheme
  • Life insurance
  • On-site parking
  • Work from home
    Schedule:
  • Monday to Friday
  • No weekends

    Experience:
  • logistics/distribution: 2 years (preferred)
  • Microsoft Office: 2 years (preferred)
  • key account/account management: 2 years (preferred)

    Licence/Certification:
  • Driving Licence ID: MMPF21622
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    Example 3

    Account Co-Ordinator

    An opportunity for a Recruitment Account Co-ordinator has arisen to join our busy team in Liverpool. Our office offers a fun, lively and rewarding environment.

    This position will suit an ambitious experienced Recruitment Co-ordinator or from another profession who is wanting to take that next step in their career which offers a genuine progression opportunity, taking the daily responsibilities on an established Ports client.

    Job Purpose:

    As an account co-ordinator for Stafforce you will contribute to the growth of the operation; working with our existing client to deliver exceptional service across the Liverpool Ports area.

    The Role:

  • Customer service; delivering high levels of service to both our clients and candidates alike.
  • Leading on Inductions for new intakes of staff
  • Completing reports and management information for both internal stakeholders and also external with the client
  • Managing a Temporary workforce on the industrial desk
  • Candidate attraction; recruiting, interviewing and assessing candidates to match with job roles.
  • Maintaining client and candidate records; adhering to quality procedures and legislation, ensuring a compliant service.
  • Assisting Branch Manager in the office with general day to day tasks, chair morning meetings and other additional exposure tasks to aid our business growth plans.

    The Successful Candidate:

  • Driven, determined and self-motivated
  • Ability to develop relationships
  • Previous experience within a customer service environment
  • Excellent communication skills; both written and verbal, able to listen actively
  • Interpersonal skills and the ability to work as part of a team
  • Attention to detail
  • Strong organisational skills, managing priorities to achieve specific deadlines
  • Good standard of general education including Mathematics and English Language
  • Full UK Driving Licence Essential

    Stafforce offer , a day off on your birthday, 3 fixed days between Christmas and new year, 20 days holiday increasing to 29 days plus statutory days/bank holidays , flexible benefits and training & development to help you become your best.

    If you can demonstrate a passion for self betterment, the motivation to succeed and a desire to win, we want to hear from you. Stafforce is part of the Nicolas Associates Group, providing those that work for it a unique and 'different' offering to our clients along with fantastic career development and opportunities.

    To apply for the role please hit 'Apply Now' and one of our team will be in touch!

    Job Types: Full-time, Permanent

    Salary: £20,000.00-£24,000.00 per year

    Benefits:
  • Company events
  • Company pension
  • Employee discount
  • On-site parking
  • Store discounts
  • Wellness hour shift
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    Example 4

    Grease Guru Ltd offer a range of grease management service across the UK.

    Our expanding team now require a key account administrator to support day to day administration for our key customers.

    The Key Accounts Coordinator will build good working relationships with their designated accounts as well as providing strong links with individuals within those customers.

    You will work with our planning and scheduling teams to ensure a smooth delivery of services with a focus on ensuring the financial goals are achieved and Service Level Agreements are met and built upon.

    Main Duties:

    · Dedicated point of contact for customer communications

    · Responsible for daily management of customer accounts on various portals.

    · Provide administrative support for the planning and scheduling team.

    · Monitoring of the maintenance issues and following up overdue and work tasks.

    · Managing subcontractor progress.

    · Updating the ProNett system to ensure accuracy and KPIs/SLAs met

    · Any other duties as reasonably required from time to time

    About you.

    · Team player

    · Able to work on own initiative

    · Manage a busy workload

    · Good written and verbal communication skills and telephone manner.

    · Experience of managing customers in a service orientated business.

    · Good attention to detail.

    · Flexible attitude.

    Grease Guru are an Equal Opportunity Employer*. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

    Job Types: Full-time, Permanent

    Salary: £22,000.00-£25,000.00 per year

    Schedule:
  • 8 hour shift

    COVID-19 considerations:
    Covid Risk Assessments in place

    Application question(s):
  • Describe how is your past experience relevant to this role?

    Experience:
  • Customer service: 2 years (preferred)
  • Administrative: 2 years ID: GGKEC200622
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    What does an Account Coordinator do?

    The primary function of Account Coordinators is to oversee new and existing client accounts, to improve client satisfaction and increase revenue. Account Coordinators help identify project ideas and strategies for meeting deadlines and maintaining vendor relationships. They interact with clients regularly to provide updates on products and services and find innovative ways to add value to their accounts. Account Coordinators also schedule promotions. They conduct pitch calls and follow up with clients to identify their needs and match them with the right offers. Other duties include overseeing the sales process, maintaining an in-depth knowledge of products and services and performing demonstrations.

     

    Account Coordinator skills and qualifications

    A successful Account Coordinator candidate will have various prerequisite skills and qualifications needed to perform duties effectively, these include:

    • Proven experience in a sales or marketing role
    • Excellent customer service skills
    • Exceptional written and oral communications skills
    • Sound information technology skills, including proficiency in using computers, telephones and other digital communication channels
    • Strong time management and organisational skills
    • Knowledge of customer relationship management tools
    • Problem-solving and interpersonal skills
    • Attention to detail

     

    Account Coordinator experience requirements

    The experience requirements of Account Coordinators depend on job duties and responsibilities. For an entry role, candidates should have basic knowledge of account management. Senior Account Coordinator roles may need up to 2 years of experience in sales, marketing, advertising and management. Some employers employ candidates with excellent customer service skills and qualities that fit the role while providing extensive on-the-job training. For a specialised industry, look for an Account Coordinator with a background in your field.

     

    Account Coordinator education and training requirements

    Account Coordinators can qualify for employment with a degree or higher national diploma in marketing, business management, advertising or digital advertising and related disciplines. Candidates who have completed a Marketing Manager higher qualification, degree or apprenticeship are also eligible for senior Account Coordinator roles. Employers also consider candidates with relevant experience and professional qualifications. Desirable industry certifications for Account Coordinator candidates are available from The Chartered Institute of Marketing, the Chartered Institute of Public Relations and the Institute of Data and Marketing. Entry-level Account Coordinators may require hands-on training before they can manage client accounts.

     

    Account Coordinator salary expectations

    According to Indeed Salaries, the average salary expectation for Account Coordinators in the UK is £22,237 per year. Actual pay may depend on the employer, location, industry, exact job duties and responsibilities, experience and qualifications.

     

    Job description samples for similar positions

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    Account Coordinator job description FAQs

     

    What qualities make a good Account Coordinator?

    Successful Account Coordinators must be excellent communicators as the role requires interfacing with clients. They must be detail-oriented and know how to explain the workings and benefits of products and services to clients. Effective Account Coordinators must be comfortable accumulating information about their company’s products and services and competitor offers. They are passionate about helping clients get the best solutions to their problems at the best rates. They also need to show genuine care and push the boundaries to ensure that clients are satisfied and that the company’s revenues grow.

     

    How can you make your Account Coordinator job description stand out?

    To make your job description stand out, ensure that the information candidates need to apply for the role is clearly stated in the posting. Describe the duties and responsibilities of the role and how the Account Coordinator will contribute to your organisation’s sales goals. Mention the key skills, experiences and qualifications you want candidates to have. You can also discuss the work environment, employment benefits and salary.

     

    Who does an Account Coordinator report to?

    Account Coordinators usually report to an Account Manager or an Account Supervisor. In some organisations, they can report to a Marketing Director or an Account Director. For specific departments such as payroll or administration, they perform duties assigned by a Payroll Manager, Head of Administration or Operations Director.

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