Account Coordinator Job Description: Top Duties and Qualifications

An Account Coordinator, or Account Manager works with clients to identify their needs and improve customer satisfaction. Their duties include developing and renewing sales proposals, generating sales and assisting Account Executives.

 

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Account Coordinator duties and responsibilities

The primary responsibility of Account Coordinators is to help an organisation attract and retain clients through excellent customer service and comprehensive knowledge of the company’s products and services. Their main duties and responsibilities include:

  • Building lasting relationships with clients to understand their needs and recommending the most suitable products or services to improve satisfaction
  • Building a comprehensive knowledge of company offers and demonstrating those benefits to clients
  • Following up and updating customers about the latest offers and promotions
  • Working with internal teams for effective customer service before and after closing sales
  • Conducting market and competitor research
  • Resolving customer complaints and concerns and reporting their feedback to sales, marketing and product development teams
  • Researching prospective and existing clients for a better understanding of their needs
  • Monitoring key performance indicators of sales and marketing campaigns and creating comprehensive reports to improve results
  • Generating and following-up business leads

 

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Account Coordinator Job Description Examples:

 

Example 1

We are looking for an individual who is passionate and driven on providing and maintaining the highest level of Customer Care. Monster Group (UK) Ltd is a thriving online retailer offering a diverse range of high quality and great value products to an international market. We are currently looking to recruit an Account Performance Coordinator to join our team based in York. Reporting to our Customer Service Manager, you will play a crucial role in maintaining our outstanding after sales service levels. You will lead the way to ensure we uphold our Five Star Service and help maintain Top Seller Status across all of our selling channels. *Daily Tasks: * * Liaising with marketplaces and operating as the lead point of contact for all customer account management matters. * Leading the way in creating novel solutions for our consumers. * Monitor feedback levels, celebrating successes and striving for continuous improvement. * Generate creative action plans to ensure accounts do not become at risk of falling below agreed levels. * Monitor and resolve customer returns, cases, and claims according to company and marketplace processes. * Support the team in answering customer queries over the phone, via email and ticketing system; you will be confident and creative in resolving customer issues in a friendly manner, on a wide range of products, in an agreed timescale. *Key Skills required: * * A positive and forward-thinking approach, and able to keep calm under pressure. * Team work as well as initiative to work on your own. * Driven and determined to ensure that we receive the best possible outcome when working with our Marketplaces. * Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail. * Computer literate to a high standard, with great Microsoft Office skills. * Good technical understanding would be advantageous. * Excellent written and verbal communication skills in English. * Being able to write and speak at least one of the following languages Spanish, French, German, Dutch or Italian would be hugely beneficial. * Account management experience and/or client-focused solutions experience would be advantageous. *Working hours*: Full time, Monday to Friday 9.00am to 5:30pm (37.5hrs per week). You will be based at our modern offices near Sheriff Hutton (YO60) therefore it is essential that you have your own transport. Salary is dependent upon experience and attributes. We pride ourselves on creating an exciting working environment that’s fun and full of laughter, where people can strive to be their best, and embrace our values, Empowerment, Forward Thinking, Respect and Fun. We also offer a generous holiday allowance of 25 days plus Bank Holidays! If you would like to be considered for this position, please email your CV. Job Type: Full-time Benefits: * Casual dress * Company events * Employee discount * On-site parking Schedule: * Monday to Friday Ability to * York, North Yorkshire (preferred) Education: * A-Level or equivalent (preferred) Experience: * Customer support: 1 year (preferred) Work remotely: * No

Example 2

*Sales Accounts Coordinator (Swansea) * Office based position with occasional customer visits/Meetings when needed. · Report directly to the Swansea sales Lead. · Assist Sales team to generate relevant reporting and administrative support · Establish new business opportunity using company procedure · Possible external customer visits, to enable the capture of technical information in support with company design/ production and management. · Assist with follow up on confirmed quotation and enquiry · Communicate with existing customer base to maximize OTIF and possible additional requirements · Liaising with customers and triwall sites for order status and delivery requirements. Candidate requirements. · Sales account or customer service experience essential · A Knowledge of the packaging industry desirable · Sound organizational and inter-personal skills · Self-driven with a pro-active attitude. · Works well within a team or alone. · Full clean UK driving license required Reference ID: Sales Accounts Coordinator (Swansea) Application deadline: 25/06/2021 Job Types: Full-time, Permanent Salary: £22,000.00-£25,000.00 per year Benefits: * Company pension * On-site parking Schedule: * 8 hour shift * Day shift * Monday to Friday COVID-19 considerations: We have a Covid-19 policy in place for employees and visitors. Anyone at site has to wear a face mask. Hand sanitiser is provided and all are encouraged to use it. Experience: * sales account or customer service: 3 years (required) * full clean driving licence (required) Work remotely: * No

Example 3

Job Specification Position: * Account Coordinator * Department: Service & Maintenance Line Manager: Operations Manager *Position Purpose* A self-motivated individual is required, with a determination to adopt change, bring innovation, support team working within company, action opportunities and remain pro-active for the client’s benefit and satisfaction. The position requires an individual with an aptitude for learning on the job, an ability to work under pressure and a willingness to take own initiative in making decisions and solving problems.
  • To provide effective & courteous support to our Service Customers and manage a specific set of assigned Accounts
  • Organise Engineers & Contractors ensuring they are directed efficiently and provided with the correct information at the right time
  • Record, action & file all business related documentation in a timely and accurate manner
  • Maintain a supportive & flexible approach in response to our Customer’s & the Company’s needs
  • Interact positively & courteously with other staff, departments & management, continuously striving to be innovative & be solution orientated *Person Criteria* Previous similar experience in an office based, Service Industry role Proven Customer interfacing skills / Accurate with a keen sense of deadline awareness Flexibility to work additional hours on weekends & where required Positive attitude, capable of working both independently and as part of a team Articulate and good communicator, both verbally and in writing / Sound administrative, process and time management skills Excellent PC Skills including Microsoft Office and database administration Job Details Job Title: Account Coordinator Hours: 8am to 5pm, Monday to Friday Dress code: Smart Business Attire at all times *Duties & Responsibilities*
  • Manage an assigned set of Client Accounts as well as back other members of Team to ensure all Clients are supported
  • Deal efficiently with Emergency Callouts & Repairs, managing jobs through to completion & invoicing
  • Be aware of commercial impact of activity and ensure profitability is considered in all aspects of service delivery
  • Act upon Customer Requests for Information / Activity / Actively seek Customer Feedback, log & report
  • Manage costs – sign-off Purchase Invoices, allocate costs, deduct private purchases and check costs are charged on appropriately
  • Keep Customers pro-actively informed of progress on Orders / Quotes / Requests / etc.
  • Tracking & logging all Engineer & Sub-Contractor Report Sheets including processing of precise & timely Invoice Information to Clients
  • Accurate & timely recording and filing of all Service & Small Works records, both paper & electronic formats
  • Carry out routine checks / reports and communicate performance to Manager as required
  • Tracking & seeing through Credit Control Issues to resolution (liaison with Accounts Team)
  • Daily contact with Engineers & Sub-Contractors (as required) to update completed & planned works
  • Accurate & consistent updating on CAFM system
  • Rectify customer issues in consultation with Contracts Managers / Site Engineers / Sub-Contractors for support
  • Generate & action sales leads through identification of opportunities arising from normal daily activity
  • Assistance in any other duties considered necessary which ensure the efficient running of the business Reference ID: Service/JUN21 Job Types: Full-time, Permanent Salary: per year Schedule: * Monday to Friday Education: * A-Level or equivalent (preferred) Experience: * Service Coordinator: 2 years (preferred) Work remotely: * No
  • What does an Account Coordinator do?

    The primary function of Account Coordinators is to oversee new and existing client accounts, to improve client satisfaction and increase revenue. Account Coordinators help identify project ideas and strategies for meeting deadlines and maintaining vendor relationships. They interact with clients regularly to provide updates on products and services and find innovative ways to add value to their accounts. Account Coordinators also schedule promotions. They conduct pitch calls and follow up with clients to identify their needs and match them with the right offers. Other duties include overseeing the sales process, maintaining an in-depth knowledge of products and services and performing demonstrations.

     

    Account Coordinator skills and qualifications

    A successful Account Coordinator candidate will have various prerequisite skills and qualifications needed to perform duties effectively, these include:

    • Proven experience in a sales or marketing role
    • Excellent customer service skills
    • Exceptional written and oral communications skills
    • Sound information technology skills, including proficiency in using computers, telephones and other digital communication channels
    • Strong time management and organisational skills
    • Knowledge of customer relationship management tools
    • Problem-solving and interpersonal skills
    • Attention to detail

     

    Account Coordinator experience requirements

    The experience requirements of Account Coordinators depend on job duties and responsibilities. For an entry role, candidates should have basic knowledge of account management. Senior Account Coordinator roles may need up to 2 years of experience in sales, marketing, advertising and management. Some employers employ candidates with excellent customer service skills and qualities that fit the role while providing extensive on-the-job training. For a specialised industry, look for an Account Coordinator with a background in your field.

     

    Account Coordinator education and training requirements

    Account Coordinators can qualify for employment with a degree or higher national diploma in marketing, business management, advertising or digital advertising and related disciplines. Candidates who have completed a Marketing Manager higher qualification, degree or apprenticeship are also eligible for senior Account Coordinator roles. Employers also consider candidates with relevant experience and professional qualifications. Desirable industry certifications for Account Coordinator candidates are available from The Chartered Institute of Marketing, the Chartered Institute of Public Relations and the Institute of Data and Marketing. Entry-level Account Coordinators may require hands-on training before they can manage client accounts.

     

    Account Coordinator salary expectations

    According to Indeed Salaries, the average salary expectation for Account Coordinators in the UK is £22,237 per year. Actual pay may depend on the employer, location, industry, exact job duties and responsibilities, experience and qualifications.

     

    Job description samples for similar positions

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    Account Coordinator job description FAQs

     

    What qualities make a good Account Coordinator?

    Successful Account Coordinators must be excellent communicators as the role requires interfacing with clients. They must be detail-oriented and know how to explain the workings and benefits of products and services to clients. Effective Account Coordinators must be comfortable accumulating information about their company’s products and services and competitor offers. They are passionate about helping clients get the best solutions to their problems at the best rates. They also need to show genuine care and push the boundaries to ensure that clients are satisfied and that the company’s revenues grow.

     

    How can you make your Account Coordinator job description stand out?

    To make your job description stand out, ensure that the information candidates need to apply for the role is clearly stated in the posting. Describe the duties and responsibilities of the role and how the Account Coordinator will contribute to your organisation’s sales goals. Mention the key skills, experiences and qualifications you want candidates to have. You can also discuss the work environment, employment benefits and salary.

     

    Who does an Account Coordinator report to?

    Account Coordinators usually report to an Account Manager or an Account Supervisor. In some organisations, they can report to a Marketing Director or an Account Director. For specific departments such as payroll or administration, they perform duties assigned by a Payroll Manager, Head of Administration or Operations Director.

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