What does an Account Manager do?
Account managers serve as the link between the company where they work and the specific customer accounts they have been assigned to manage. They carefully assess a client’s needs and look for ways to meet these objectives. If a problem arises, Account Managers coordinate with the appropriate departments within their company to resolve the situation.
Majority of Account Managers work full-time salaried positions and carry out most of their duties in an office setting. They are sometimes required to travel to meet with their company’s clients. They are also required to conduct research to find new potential clients.
Account Manager skills and qualifications
An Account Manager needs several skills to perform their day-to-day duties effectively. These skills include:
- Verbal and written communication skills
- Excellent understanding of the company
- Strong negotiation and customer service skills
- Multitasking skills
- Data collection and analysis skills
- Listening skills
- Interpersonal skills
- Emotional intelligence
Account Manager experience requirements
Account Managers are usually required to have at least three years of work experience in management, customer service, business development or sales. They must also have experience working in the industry of the company with which they want to work, such as technology or finance.
Account Manager education and training requirements
Account Managers are typically required to have a bachelor’s degree in sales, business administration or a relevant field. They may also need to complete specific training in the department or industry in which their company operates, as well as the computer applications they use. Some employers prefer candidates with a master’s degree, usually in marketing or business. Some employers also prefer Account Managers with industry-recognised certifications, such as the Certified Strategic Account Manager certification, which is offered by the Strategic Account Management Association.
Account Manager salary expectations
According to Indeed salaries, the average salary of an Account Manager is £30,846 per year. Salaries for Account Managers vary depending on several factors, such as the size of the company, previous work experience, level of education and geographical location.
Job description samples for similar positions
Other job description samples are available if this is not quite what you are seeking: