What does an Accounts Manager do?
Accounts Managers are responsible for ensuring that the organisation’s internal departments understand the clients’ needs correctly because they need to handle the different aspects of the clients’ work. They do this by evaluating clients’ needs and finding ways for the organisation to meet these needs for maintaining good relationships with clients. They also help with handling complaints, process data and ensure that their clients get the best possible service from their organisation.
Accounts Manager skills and qualifications
An Accounts Manager needs excellent verbal and written communication skills to liaise between clients and the organisation. Accounts Managers need the following skills to fulfil their duties and responsibilities successfully:
- Outstanding problem-solving skills to address clients’ complaints or needs
- An updated understanding of consumer behaviour in their industry
- Strong customer service and interpersonal skills to deal with different clients and departments in the organisation
- Analytical skills for analysing clients’ data
- Multitasking and time management skills to manage multiple clients and tasks at the same time
- Advanced negotiation and motivational skills
- Attention to detail and strong organisational skills
Accounts Manager experience requirements
Most organisations look for Accounts Managers who have two or more years of experience in a similar industry. Some organisations prefer candidates who have experience as Accounts Managers or in other leadership roles. Other organisations accept applications from candidates who have experience in lower-level positions, such as a Junior Accounts Executive or Assistant Account Manager in the same industry if they have also completed an internship in accounts or relationship management.
Accounts Manager education and training requirements
The type of degree required for the job depends on the specific industry of the organisation offering the position. For most Accounts Manager positions, candidates need a bachelor’s degree in marketing, sales or business administration. Some organisations prefer candidates to have a master’s degree with knowledge and experience of client relations. Other organisations look for candidates with certifications, such as the Strategic Account Manager Certification from the Strategic Account Management Association.
Accounts Manager salary expectations
According to Indeed Salaries, the average salary for an Accounts Manager is £30,713 per year. The salary level for an Accounts Manager depends on the company, its location and the years of experience required.
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