Assistant Manager Job Description: Top Duties and Qualifications

An Assistant Manager supports a General Manager by taking care of day-to-day office activities. Their duties include hiring and training new team members, overseeing staff, and providing leadership within an office.


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Assistant Manager duties and responsibilities

The main function of an Assistant Manager is to oversee staff, ensure that business operations run smoothly and handle escalated customer queries and grievances. In addition, Assistant Managers take over the duties and responsibilities of the General Manager in the event of their absence. Their typical day-to-day duties include:

  • Organising team schedules, handling staff issues and authorising vacation annual and sick leave
  • Interviewing, hiring and training new employees
  • Evaluating employee performance and providing training and guidance as needed
  • Managing various department-specific initiatives and ensuring that these are completed within the scope, time and budget
  • Filling in for absent employees and assisting teams as needed to successfully complete projects
  • Ensuring that employees follow company policies, as well as health and safety regulations
  • Ensuring a high and consistent standard of customer service
  • Initiating and driving marketing efforts and informing clients and employees about promotions 
  • Applying knowledge of emerging and consistent trends to inform purchase and inventory decisions and solutions


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Assistant Manager Job Description Examples:


Example 1

*Astbury Lane Nursery - Congleton.* *We have an exciting opportunity for *a full time, supernumerary *Experienced* *Assistant Nursery Manager*, to join our senior team at Astbury Lane. This key position will be part of an outstanding team, led by the Nursery Manager and working closely with the Directors as well as our senior team. This role is for full time 42.5 hours per week Monday to Friday. You must hold a minimum of a Level 3 or equivalent in Childcare and be able to demonstrate past Management experience. You must have experience in dealing with external agencies and have a firm understanding and experience of the Early Years Foundation Stage and Safeguarding and Welfare Requirements and how these are put into practice. The role requires the confidence to make decisions considering the excellent reputation and sound financial management aspects of the nursery, whilst balancing a high degree of sensitivity and responsiveness to the needs of our children and families and also demonstrating capabilities to ensure that all our children will make outstanding progress*.* Your role will involve supporting the operational management of the nursery facilities and staff, ensuring high quality, balanced provision is delivered at all times. You will be responsible for adherence to robust policies and procedures and consistently delivering standards to maintain our outstanding Ofsted grade and to ensure we are outstanding every day. You will be expected to assist the training, support, mentoring, role modelling and supervision of our staff team to inspire and lead high quality practice. A day’s holiday on your birthday *
  • Classes run monthly at nursery with a focus on staff well-being
  • Twice yearly team building events with a focus on fun!
  • Employee of the Month reward £150 (all nurseries)
  • 5/10/15/20 years’ service rewards
  • Provision of breakfast and drinks, snacks and lunch items available in each nursery
  • Career progression opportunities
  • £250 Professional Development Award (June and December)
  • Enhanced rate for experienced and exceptional team members
  • Enhanced rate for additional responsibilities (Sendco, DSL’s etc)
  • £100 Staff referral scheme
  • Fully funded Paediatric First Aid Training with training time given back
  • Free DBS and Uniform
  • Paid or TOIL for training/CPD/attendance at events and meetings
  • Annual Family BBQ
  • Annual Xmas Party and Awards
  • Childcare Discounts *Apply with a covering letter via the link* _The Village Nursery Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. New employees will be required to undertake appropriate checks, including an enhanced DBS disclosure, proof of right to work in the UK and suitability checks._ _We ensure that all recruitment processes include details of our equal opportunities policy and safer recruitment procedures; including an enhanced DBS check and at least two independent references for every new employee._ The successful candidate will be: · Flexible, passionate and committed to developing their skills as a teacher and leader · Motivated and inspirational in their practice, able to disseminate this knowledge to other professionals · Imaginative, able to challenge and inspire all children to achieve to their full potential · Professional, a team player and reliable Job Types: Full-time, Permanent Salary: per year Additional pay: * Signing bonus Benefits: * Childcare * Company events * Company pension * Discounted or free food * Employee discount * On-site parking Schedule: * Monday to Friday Experience: * Childcare: 2 years (required) Work remotely: * No
  • Example 2

    *Assistant Manager – Powerleague (Shoreditch) * Powerleague is the original and premier provider of 5 a side football in the UK. It all started in 1987 and we are now the world’s largest provider with 35+ clubs across Europe. At Powerleague our *goal* is to create exhilarating, sporting team occasions within our local communities. Our club teams are an essential part of our players’ experience. We are *energetic and motivated* with a *passion to serve*! We pride ourselves on *listening to our customers and taking action!* *Assistant Manager- Your Purpose* As the Assistant Manager your role is to provide support to the Club Manager looking after the team and ensuring the efficient operation of the centre with the aim of retaining and attracting new customers. *Assistant Manager- Your Responsibilities* · Lead and drive your team to achieve KPI’s · Identify opportunities to maximise profitability and performance of the site · Conduct daily centre walks to ensure centre standards are maintained · Ensure all systems, POS procedures and centre operational procedures are utilised and adhered to in line with company expectations · Lead by example to create a culture of exceptional customer service · Always deliver ‘World Class’ customer service · Recognise and reward great behaviours to show your team what great looks like · Ensure all new starters are trained in line with Powerleague’s Induction · Set goals, regularly review results and support your team · Recruit, recognise and develop the best talent *Assistant Manager- You!* · You are a manager that has a strong commercial acumen & you are a strategic thinker · You have proven ability to lead and manage a team · You have an entrepreneurial spirit and an innate desire to succeed! · You have excellent communication skills · You have a passion for customer service, and a strong sales background · Adaptable and versatile This is an exciting time to join the Powerleague team! We are a very passionate and driven workforce. We notice and reward for hard work and good results! APPLY TODAY! Reference ID: asm - shoreditch - june 2021 Job Types: Full-time, Permanent Salary: per year Additional pay: * Bonus scheme * Performance bonus * Quarterly bonus Benefits: * Bike to work scheme * Discounted or free food * Flexible schedule * On-site parking * Sick pay * Store discounts Work remotely: * No

    What does an Assistant Manager do?

    Assistant Managers have a hands-on role with everyday office operations. The General Managers on the other hand,  has a more strategic and financial role. The Assistant Manager is directly involved with the supervision of employees. They hire and train new staff, oversee daily operations, deal with staff issues, take disciplinary action when necessary and evaluate employee performance. 

    Assistant Managers also ensure that their staff members receive ongoing training and are supported in pursuing their professional goals. They also often have a customer-facing role handling customer complaints that employees aren’t able to resolve.


    Assistant Manager skills and qualifications

    Assistant Managers need a broad range of skills including excellent interpersonal skills in order to effectively interact with staff, senior management and clients. They also deal with financial matters, delegate tasks and provide leadership. A successful Assistant Manager candidate will have various prerequisite skills and qualifications that typically include:

    • Excellent listening skills in order to effectively lead a team and deal with client grievances
    • An empathetic and understanding nature in order to support and guide team members
    • Strong leadership and decision-making skills to ensure that business operations function optimally at all times
    • Good customer service skills to ensure that clients are retained
    • Solid IT skills and knowledge of all relevant software programs
    • The ability to cope well under pressure and come up with innovative solutions when issues arise
    • Sound financial skills, including creating and managing a budget
    • Great organisational skills and the ability to delegate


    Assistant Manager experience requirements

    Assistant Managers usually need previous experience in a management position, this may include working as a Team Leader, Supervisor or Store Manager. Candidates need to demonstrate proven leadership skills and show that they have the ability to effectively lead and motivate a team. In addition, applicants may need proven experience in specific areas, such as recruitment, performance evaluation and financial management. Depending on the industry and position, candidates may also need industry-specific experience for the role, for instance, experience in working in the retail or hospitality industries.


    Assistant Manager education and training requirements

    Although there are no fixed education or training requirements for this profession, many Assistant Managers hold a degree in business management or a related field. Candidates can also develop their knowledge and gain professional recognition by choosing to obtain professional qualifications such as the CMI Level 7 Diploma in Strategic Management and Leadership from  the Chartered Management Institute (CMI). It’s also possible for a candidate to start off in a junior position and work their way up to an Assistant Manager position. 


    Assistant Manager salary expectations

    According to Indeed Salaries, the average salary for an Assistant Manager is £22,794 per year. Salaries vary, however, depending on factors like location and industry.


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    Assistant Manager job description FAQs


    Who do Assistant Managers report to?

    Assistant Managers report to Managers or General Managers, depending on the company


    What's the difference between an Assistant Manager and an Associate Manager?

    An Associate Manager’s rank is lower than that of an Assistant Manager. Whereas an Assistant Manager oversees all staff and business operations in an office and has the authority to assume the role of General Manager when needed; an Associate Manager typically only manages a department or a team.


    What are the hours of an Assistant Manager?

    Assistant Managers have a typical 40-hour, 5-day workweek. However, depending on the industry, they may need to work overtime and on weekends.

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