Bank Cashier Job Description: Top Duties and Qualifications

A Bank Cashier, or Bank Teller provides face-to-face services in banks and handles customers’ concerns and complaints. Their duties include greeting customers, opening and closing accounts and handling deposits and withdrawals. 


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Bank Cashier duties and responsibilities

A Bank Cashier is often the first person clients interact with and therefore they must have general knowledge regarding all banking processes, plus a welcoming attitude. Their primary duties include:

  • Processing deposits and withdrawals
  • Introducing new members to the banking platform and software
  • Performing regulator account maintenance
  • Opening and closing accounts as required for members
  • Dealing with customer inquires 
  • Performing general administration tasks
  • Helping customers with loan and mortgage applications
  • Operating both the UK and overseas currency tills
  • Using banking software to update account information


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What does a Bank Cashier do?

A Bank Cashier handles the daily activities of customers at a bank. For many banks, the Bank Cashier also serves as a greeter and point of reference for customers, directing them to the appropriate area within the bank. They must have a friendly personality and provide excellent customer service to customers who may be worried or concerned about their financial assets. They must be comfortable with numbers, as they may be asked to process numerous monetary transactions throughout the day.


Bank Cashier skills and qualifications

Previous customer service experience, ability to learn quickly and familiarity with different types of currency are important qualities for this position. A successful Bank Cashier candidate will have various prerequisite skills and qualifications that typically include:

  • Thorough attention to detail
  • Patience and the ability to remain calm under stress
  • Strong maths and logic skills
  • Understanding of banking software
  • The ability to sell products and services
  • Administrative skills
  • Sensitivity and understanding
  • Excellent verbal communication skills


Bank Cashier experience requirements

For some companies, this can be listed as an entry-level position with zero to two years of experience. In this case, be sure the applicant has strong maths skills and is prepared to complete some on-the-job training. Some companies require at least a year’s experience in a bank or retail setting. All applicants should also have some experience handling monetary transactions in a bank, retail or volunteer setting.


Bank Cashier education and training requirements

In many cases, applicants need a minimum of four or more GCSEs at grades 9 to 4, including English and maths. Some applicants will have taken a course and received a relevant diploma such as a Level 2 or 3 Diploma in Customer Service, while others can have an intermediate apprenticeship in financial services customer advising. Most employers will require applicants to pass a series of tests when they apply and all applicants must past an enhanced background check, in order to be considered for the position. 


Bank Cashier salary expectations

According to Indeed Salaries, the average salary for a Bank Cashier in the UK is £9.02 per hour. Salary is usually dependent on experience, location and company.


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Bank Cashier job description FAQs


Who does a Bank Cashier report to?

A Bank Cashier’s daily tasks are generally autonomous and experienced candidates must be able to perform tasks with very little guidance. However, most companies will employ a Head Bank Cashier or Bank Manager to oversee general activities with the branch. A Bank Cashier may be expected to attend weekly meetings regarding general progress or complete new employee training when required. 


How can you make your Bank Cashier job description stand out?

Focus on the competitive elements that set the bank apart such as pension scheme, generous holiday entitlement, salary and healthcare or lifestyle benefits. Also, highlight ongoing support and training offered to help employees develop their skills and take their career to more senior positions within the organisation such as Personal Banker or Branch Manager.


What should you look for in a Bank Cashier CV?

As a Bank Cashier handles a large of amount of monetary transactions daily, their CV must have no mistakes, this shows their attention to detail. Also, look to see if they have a thorough understanding of the position, the target clients and the bank’s general mission statement. 


Do Bank Cashiers have different responsibilities in different industries?

A Bank Cashier’s general tasks will be quite similar in all banks. However, the volume of certain tasks and responsibilities will vary depending on location and clientele. For example, if a bank is in an area in a big city, a Bank Cashier must be prepared to handle a large number of basic transactions daily. If a bank is known for its handling of home purchasing, a Bank Cashier must be fairly adept at helping customers understand and fill out loan applications. Make sure the applicant understands the main type of clients they will be dealing with on a daily basis. 

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