Benefits Coordinator Job Description: Top Duties and Qualifications

A Benefits Coordinator, or Benefits Administrator organises employee benefit programmes such as pension funds, life insurance, medical insurance and sick pay. Their duties include providing and overseeing employee benefits, assisting employees to enrol for benefit programmes and assisting with payroll. 


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Benefits Coordinator duties and responsibilities 

Since benefits are subject to local legal and government regulations, Benefits Coordinators have to monitor their compliance on a regular basis. They must track new regulations and recommend changes to maintain legality. Their day-to-day duties include: 

  • Reviewing the benefit eligibility of employees despite status changes such as address changes, reduction in hourly payment, employment termination or department transfers 
  • Acting as an interface between the employees and third-party benefit providers 
  • Monitoring claim issues from employees and aiding insurance companies to resolve them 
  • Developing periodic reports and identifying missing deductions 
  • Assisting in the benefits programme administration by completing tasks such as communicating plans to employees and maintaining bills 
  • Liaising between departments to acquire accurate payroll and billing deductions 
  • Listening to and raising employee concerns to the benefits team
  • Performing research and collecting and analysing data and results 
  • Providing ongoing support for benefits and HR teams
  • Processing enrollments quickly and accurately 


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Benefits Coordinator Job Description Examples:


Example 1

I'm currently recruiting for a Payroll and Benefits Coordinator for a fantastic marketing company based in Holbourne! The right candidate will have a strong knowledge in payroll and great communication skills! Key Being the first point of contact for all payroll related queries. Assisting with inputting info into the salary sacrifice portals. Acting as a 'second checker' on the payroll input to comply with internal SLA. Skills required: Able to organise and manage time efficiently and effectively Ability to work to deadlines and under pressure Excellent telephone manner - clear and well spoken Exceptional attention to detail and accuracy in work Must have 2 years Payroll experience. Will be remote working. 965988AH Indpay

Example 2

[website] Sales and Business Development The Role We have a fantastic opportunity available within our Corporate Pensions Team. In-house we call this an `Employee Benefit Retirement Co-Ordinator (EBRC)' as you deal with Employee Benefits from big Corporate Schemes (such as Mercer, KPMG etc.) As an Employee Benefit Retirement Co-Ordinator you will play a pro-active part in delivering a high standard of service to our corporate customers through maximising income and the right outcome to those committed to completing the retirement journey through our Corporate Retirement service. You will Help the team to deliver an operational sales utilisation plan by personally achieving the individual qualitative and quantitative KPIs set. Ensure all Service Level Agreements for pre-application activities are met and customers’ expectations are managed timely and effectively. Ensure proposition and product knowledge remains appropriate to ensure the customer maintains a strong level of understanding of our service, its scope and any products that are bought on a non-advised basis or recommended through our advised service. Ensure customer scripts are followed even when customers suggest the detail is not required likewise recognising when customers are vulnerable or do not understand detail and therefore require additional explanation or repetition. Take ownership of specific customer/partner/provider issues or queries to ensure a timely and appropriate resolution. Create, recording and updating promptly all customer data ensuring it remains accurate and compliant. Establish and maintaining effective working relationships with sales and administrative staff within the wider business, external providers and ceding schemes. You are Educated to GCSE Level or equivalent (as a minimum), having grade C Passes in English & Maths. Willing to continue professional development [website] CF exams, FA2 (Pensions RO1 or equivalent qualification. Able to work under pressure to achieve objectives within timescales, without compromising accuracy and quality. Extremely organised, with the ability to make intelligent decisions when faced with competing priorities. Excellent at both verbal and written communication, with great interpersonal skills and the ability to communicate at all levels. Flexible; with the ability to work as part of a team in a fast moving environment. Experienced in telephone based sales, customer support and administration. Working for us, you get your Just Rewards… A Competitive Salary, amazing Pension Scheme and Life Assurance Along with 28 Days Annual Leave plus an Additional Day on us for your Birthday Private Medical Cover and Income Protection, just in case A Bonus Scheme that takes a balanced approach and looks at both `in role performance’ but also `the behaviours and attitudes you exhibit at work’ FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site) Plus we have a variety of Employee Funded Benefits available to you via our Online Benefits Portal

Example 3

Overview: Do you have Benefits administration experience? Do you want to work for a company with ambitious growth plans? If you’ve answered yes, please read on… We have a newly created role for an experienced Pay and Benefits Coordinator, to join us on a permanent basis at our Upminster office. About the Job: You’ll be responsible for all end-to-end administration and coordination of the colleague life cycle processes. You’ll be the first point of contact for all enquires received and resolving these whether that’s via phone, email or face-to-face, escalating where required. You’ll provide support to the Pay and Benefit Specialist regarding policy development and assist the wider HR team in the identification of areas of improvement to services and processes. You’ll provide support to your Pay and Benefits Specialist to develop the current benefit offering to colleagues, sourcing new benefits and providers for review and support with the smooth implementation and delivery of these new benefits. You’ll take full ownership of all benefit data and changes required to process payroll each month, ensuring all changes are authorised and in alignment with company policy. To be successful you will have:: You’ll be articulate, confident, with exceptional interpersonal skills to succeed in this role. You’ll have the ability to work collaboratively with the wider HR team to obtain all relevant data. You’ll have strong numeracy skills and high attention to detail. You’ll have the ability to prioritise and manage a complex and demanding workload. Currently working within a similar multi-site business as a trusted Pay and Benefits Coordinator, you’ll have ample knowledge and experience gained within benefits administration. It doesn’t matter which industry or sector you have gained your experience within, if you have proven pay and benefits experience, then we want to hear from you! When you join us, you will receive: Salary: circa £25,000 dependent on experience. Up to 4% discretionary bonus scheme, subject to achievement of targets. 25 days annual leave + Bank Holidays Generous contributory pension scheme of matched contributions between 5% and 6% max. Life Assurance (as part of the Company Pension Scheme) Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.

Example 4

Key responsibilities include: * Working within a team of 3, reporting to the Payroll Manager to input accurate and timely payroll data for monthly UK, Brussels and US payrolls using ADP iHCM. * On-board new joiners and process and off-board leavers, handle salary/pension changes and processing of sickness/absence, maternity/paternity leave. * Liaise with external payroll providers as required to raise queries, and to log payroll processing system issues for resolution. * Respond to and handle payroll related queries from staff [website] payslips and P60 queries). * Help create data analysis and reporting as required, to support monthly/annual payroll reporting, and ad-hoc reporting required from the finance team. * Act as a primary point of contact for employee benefit plans via phone, email, or face to face. * Co-ordinate all new joiners * Off-board leavers, and process relevant data for leavers in relation to benefit and pension plans. * Update and communicate UK & US employee benefit plan guides and information to help regularly promote and communicate benefit plans (incl. new plans or revisions) to employees. * Assist with the annual renewal process for UK and US employee benefit plans, including private medical, income protection scheme and life insurance schemes. The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy. Job Types: Full-time, Permanent Salary: per year

What does a Benefits Coordinator do?

Benefits Coordinators are members of the HR department and perform various duties like dealing with medical insurance, retirement benefits and wellness initiatives for employees. They research and develop benefits programmes and calculate expenses, potential risks and advantages for employees and employers. 

Benefits Coordinators often use computer systems to assign benefits and make sure that employees receive the correct retirement, wellness and insurance programmes. They also answer employee questions regarding benefits and advise them about the most beneficial options. 


Benefits Coordinator skills and qualifications 

Benefits Coordinators need strong analytical skills to devise plans that meet both the employer’s and employees’ needs while adhering to the government regulations and policies. A successful Benefits Coordinator candidate will have various prerequisite skills and qualifications that typically include: 

  • In-depth understanding of employee benefits and applicable laws 
  • Excellent verbal and written communication skills 
  • Excellent organisation and time management skills 
  • Proficiency with benefits software and Microsoft Office applications such as Word, Excel and Outlook 
  • Impressive critical thinking and problem-solving skills 
  • Excellent listening skills and the ability to work with different kinds of people 
  • Ability to work well under pressure and in a fast-paced environment 
  • Ability to work well both individually and as a team 


Benefits Coordinator experience requirements 

To qualify as Benefits Coordinators, candidates usually need at least three years of experience in HR, especially in benefits coordination. Candidates with previous work experience as Payroll Administrators, HR Coordinators or Administrative Assistants are preferable. They must also have experience in applicable payroll database programs and benefits software systems.  


Benefits Coordinator education and training requirements 

Benefits Coordinators must have a bachelor’s degree in business management, human resource management, organisational psychology, business administration or another related field. Some employers may require a master’s degree, depending on their needs. Candidates without a bachelor’s degree can take certifications that validate their expertise. Some relevant designations include the Certified Employee Benefits Specialist, Compensation Management Specialist, Group Benefits Associate and more. 


Benefits Coordinator salary expectations 

According to Indeed Salaries, the average salary for a Benefits Coordinator in the UK is £28,280 per year, depending on factors like experience, education, location and company. 


Job description samples for similar positions 

If a Benefits Coordinator is not quite what you’re looking for, here are other job description samples that may fit your needs:


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Benefits Coordinator job description FAQs


What's the difference between a Benefits Coordinator and a Benefits Analyst?

A Benefits Analyst’s job is to research the benefits options available to a company and choose the best option that meets the company’s needs. They help companies find benefits options that attract and retain their employees, provide better benefits despite the company’s limited budget and reduce payroll costs. Benefits Coordinators arrange contracts with benefit providers, schedule enrollment periods and handle employee paperwork and queries.  


Who does a Benefits Coordinator report to?

Benefits Coordinators typically report to Benefits Managers. 


What should you look for in a Benefits Coordinator CV?

Look for the candidate’s previous job experiences and the skills learned in each. Make sure they have listed at least four relevant duties undertaken in each of the workplaces. The CVs must also be well organised without spelling and grammar mistakes to illustrate their keenness while dealing with data. If the candidate has mentioned any achievements, they must be accurate and proven. 


What makes a Benefits Coordinator job description stand out?

To make your Benefits Coordinator job description stand out, use long-tail keywords such as “Hiring an Employee Rewards and Benefits Coordinator in London” in your title. Next, describe what your company does and how the candidates can help your employees by assisting with claims and helping people find the most suitable benefit packages. To receive applications from above-average applicants, request candidates to include in their cover letters information on the most suitable benefit packages for your organisation.

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